HP 6600 - H7 manual General troubleshooting tips and resources, Solve printer problems

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After the phone support period

Chapter 8

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support web site: www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

General troubleshooting tips and resources

General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support web site, www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Check or do the following before you begin troubleshooting:

•Try turning the printer off and then on again.

•For a paper jam, see Clear jams.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•The Solve printer problems (Power button) light is on and is not blinking. When the printer is turned on for the first time, it takes approximately 9 minutes to initialize it after the ink cartridges are installed.

•The power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the input tray and is not jammed in the printer.

•All packing tapes and materials are removed.

•The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Solve printer problems

This section contains the following topics:

•The printer shuts down unexpectedly

•The printer is making some unexpected noises

•Alignment fails

•The printer is not responding (nothing prints)

•The printer prints slowly

80 Solve a problem

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Contents HP Officejet User GuideHP Officejet 6600 e-All-in- One series User GuideSafety information AccessibilityCopyright information Hewlett-Packard Company noticesPage Contents Get startedPrint Scan CopyWeb Services Work with ink cartridgesSolve a problem Technical information HP supplies and accessories Additional fax setup Network setupE Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web serverAccessibility 1 Get startedVisual MobilityManage Power Conserve Printing SuppliesUnderstand the printer parts Front viewPrinting supplies area Use the printer control panel Back viewOverview of buttons and lights Control panel display icons Cancel button Stops a job, exits a menu, or exits settingsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is onChange printer settings To change settings for a modeSelect the mode To select a different modeHP Digital Solutions Change the printer settingsFind the printer model number Select print mediaRecommended papers for printing and copying two-sided use. They are the perfect choice for producing professionalquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the ADF Load media Load standard-size mediaTo load standard-size media Load envelopes To load envelopesLoad cards and photo paper To load cards and photo paperLoad custom-size media To load custom-size mediaClean the scanner glass Clean the exteriorTo clean the scanner glass Maintain the printerUpdate the printer Clean the automatic document feederTo clean the rollers or separator pad Turn off the printer 2 Print Print documentsPrint brochures Print documents WindowsPrint documents Mac OS Print on envelopes Print brochures WindowsPrint brochures Mac OS Quality Normal or BestPrint on envelopes Windows Print on envelopes Mac OSPrint photos Print photos on photo paper WindowsPrint on special and custom-size paper Print photos on photo paper Mac OSQuality Best or Maximum dpi Set up custom sizes Mac OS Print on special or custom-size paper Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Print borderless documents WindowsPrint borderless documents Mac OS Print borderless documents 3 Scan Scan an originalScan to a computer To scan an original to a computer from the printer control panelScan using Webscan To scan using Webscan4. Touch Start Scan To scan an original from HP scanning software Scanning documents as editable text To scan documents as editable textWindows Mac OSMake sure the scanner glass or ADF window is clean Guidelines for scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clearChoose the correct profile Save your file in the correct formatChange copy settings 4 CopyCopy documents To copy documentsTo change copy settings for a single job To save the current settings as defaults for future jobs3. Touch Start Black or Start Color 5 Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panel4. Touch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phoneSend a fax Send a fax using monitor dialing To send a fax using monitor dialing from the printer control panelSend a fax from memory Schedule a fax to send laterTo send a fax from memory 3. Touch Scan and FaxSend a fax in Error Correction Mode To cancel a scheduled fax2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dialReceive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax To set backup fax from the printer control panel3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memoryTo set up poll to receive a fax from the printer control panel Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panelSet the paper size for received faxes Set automatic reduction for incoming faxesBlock unwanted fax numbers To set automatic reduction from the printer control panelAdd numbers to the junk fax list To add a number to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add NumbersPrint a Junk Fax Report To print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirementsTo set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entriesSet up and change group speed-dial entries To set up group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entriesChange fax settings Configure the fax header3. Touch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entriesSet the number of rings before answering Change the answer ring pattern for distinctive ringTo set the answer mode To set the number of rings before answering3. Touch Fax Setup, and then select Advanced Fax Setup Set the dial typeSet the redial options To change the answer ring pattern for distinctive ringSet the fax sound volume 2. Touch Fax Setup, and then touch Advanced Fax SetupTo set the fax sound volume 3. Touch Fax Sound VolumeFax and digital phone services Fax over Internet ProtocolTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports To set the printer to print fax error reports automatically3. Touch Fax Error Report Print and view the fax logPrint the details of the last fax transaction Print a Caller ID ReportView the Call History To clear the fax log6 Web Services What are Web Services?HP ePrint Printer AppsSet up Web Services Set up Web Services using the HP printer softwareSet up Web Services using the printer’s control panel Use Web Services Set up Web Services using the embedded web serverPrint using HP ePrint a. Touch Enter ProxyFind the printer’s email address Turn off HP ePrintUse Printer Apps Manage Printer AppsRemove Web Services 2. Touch Remove Web Services7 Work with ink cartridges Information on ink cartridges and the printheadRelated topics Check the estimated ink levels Printing with black or color ink onlyReplace the ink cartridges To replace the ink cartridgesStore printing supplies Usage information collectionTo turn off usage information collection 2. Select Preferences, and then touch Cartridge Chip Information8 Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbersHP support General troubleshooting tips and resources Solve printer problemsAfter the phone support period Check the power and power connections Check the printer setupCheck the HP software installation The printer shuts down unexpectedlyCheck any personal firewall software installed on the computer Solution 1 Use a lower print quality settingSolution 2 Check the ink levels The printer prints slowlySolution 3 Contact HP support Clean the printheadCheck the media settings Check the Print Quality Diagnostic pagePlacement of the text or graphics is wrong Check the margin settingsCheck the color print settings Check the page-orientation settingPrint quality troubleshooting Solution 1 Make sure you are using original HP ink cartridgesPrint quality troubleshooting Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper typeSolution 5 Check the print settings Solution 6 Print and evaluate a print quality report SolutionTo print a print quality report Solution 7 Contact HP support Printhead maintenance To clean the printhead from the control panelTo clean the printhead from Toolbox Windows To clean the printhead from HP Utility Mac OS 3. In the Information And Support section, click Clean PrintheadsTo clean the printhead from the embedded web server EWS Align the printheadSolve paper-feed problems To align the printhead from the embedded web server EWSMedia is not supported for the printer or tray Media is not picked up from a traySolve copy problems Check the powerNo copy came out Pages are skewingCheck the settings Copies are blankDocuments are missing or faded Size is reducedCopy quality is poor Copy defects are apparentTake steps to improve the copy quality Check the printerSolve scan problems The printer prints half a page, then ejects the paperPaper mismatch Scanner did nothingScan takes too long Part of the document did not scan or text is missingText cannot be edited Error messages appear Scanned image quality is poorCheck the originals Reload document and then restart jobThe image quality is better when printed Graphics look different from the original Scan at a higher resolutionText or images on the back of a two-sided original appear in the scan The scanned image is skewed crookedSolve fax problems Scan defects are apparentBlank pages Size is reducedThe Fax Hardware Test failed Solution The fax test failedThe Fax Connected to Active Telephone Wall Jack test failed Solution The Phone Cord Connected to Correct Port on Fax test failedThe Using Correct Type of Phone Cord with Fax test failed Solution Figure 8-1 Back view of the printerSolve fax problems The Dial Tone Detection test failed Solution 104 Solve a problemThe Fax Line Condition test failed Solution The display always shows Phone Off HookThe printer is having problems sending and receiving faxes Solutionelectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionThe phone cord that came with my printer is not long enough Solve problems using Web Services and HP websites To extend your phone cordColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to MacSolve problems using Web Services Solve problems using HP websitesSolve wireless problems Basic wireless troubleshootingStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless networkAdvanced wireless troubleshooting To check a wireless connectionStep 1 Make sure your computer is connected to your network Solve wireless problemsStep 2 Make sure that the printer is connected to your network A Make sure the printer is on the networka network This web site is only available in English B Check to see if you can access the EWS To access the EWSStep 4 Make sure the printer is online and ready Or Click Start, click Control Panel, and then double-click Printersor Printing Preferences Configure your firewall software to work with the printer After resolving the problemsConfigure your firewall software to work with the printer Solve printer management problems Check your network setupEmbedded web server cannot be opened Check the computerTroubleshoot installation issues Check your web browserCheck the printer IP address Hardware installation suggestions HP software installation suggestionsVerify installation preliminaries Check the hardware connectionsSolve network problems General network troubleshootingTo reset the printers network settings Understand the Printer Status ReportUnderstand the network configuration page To print the Printer Status ReportUnderstand the network configuration page Clear jams Clear paper jamsTo clear a jam inside the printer 3. Check the front of the printer Avoid paper jams To clear a paper jam in the automatic document feederUse paper types that are recommended for the printer. For more information, see Media specifications Warranty information A Technical informationHewlett-Packard limited warranty statement Warranty informationInk cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lbProcessor and memory specifications Network protocol specificationsSystem requirements Printer processorEmbedded web server specifications Media specificationsUnderstand specifications for supported media Compatible network protocolsEnvelopes CardsPhoto media Other mediaSet minimum margins Understand supported media types and weightsWeight TrayPrint specifications Copy specificationsFax specifications Black print resolutionScan specifications Web Services specificationsHP website specifications Environmental specificationsElectrical specifications Acoustic emission specificationsPower supply Power requirementsRegulatory information Regulatory Model NumberFCC statement Notice to users in Korea VCCI Class B compliance statement for users in JapanRegulatory information Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany 144 Technical informationNotice to users of the U.S. telephone network FCC requirements Australia wired fax statement European Union Regulatory Notice Notice to users of the Canadian telephone networkNotice to users of the German telephone network 146 Technical informationProducts with wireless functionality Regulatory information for wireless productsProducts with external AC Adapters European telephone network declaration Modem/FaxNotice to users in Brazil Notice to users in Canada Notice to users in Taiwan148 Technical information Material safety data sheets Environmental product stewardship programPaper use PlasticsPower consumption Battery disposal in TaiwanDisposal of waste equipment by users Chemical SubstancesBattery Notice for Brazil Disposal of Waste Electronic Equipment in BrazilAttention California users EU battery directive RoHS notices China only Toxic and hazardous substance table152 Technical information RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005 Issue date 06/15/2005LICENSE.hmac-sha2-bsd--noscrypto Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007 Issue date 04/30/2005SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project LICENSE.sha2-bsd--noscryptoPage Third-party licenses B HP supplies and accessories Order printing supplies onlineSupplies Ink cartridgesHP media C Additional fax setup Set up faxing parallel phone systemsTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office Other equipment or services sharing your fax line setupservice Recommended faxCase A Separate fax line no voice calls received Back view of the printerCase J Shared voice/fax line withCase B Set up the printer with DSL To set up the printer with a separate fax lineCase C Set up the printer with a PBX phone system or an ISDN line To set up the printer with DSLCase D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceCase E Shared voice/fax line To set up the printer with a shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem Case G Fax line shared with computer modem no voice calls receivedTo set up the printer with voice mail Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitterSet up faxing parallel phone systems Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Example of a parallel splitter 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panelD Network setup Set up the printer for wireless communicationBefore you begin Set up the printer on your wireless network Set up the printer using the HP printer software RecommendedSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPSTo connect the printer using the Push Button Method To connect the printer using the PIN MethodSet up the printer using the embedded web server EWS Change the connection typeTest the wireless connection Guidelines for ensuring wireless network securityOverview of security settings Add hardware addresses to a wireless router MAC filteringChange basic network settings Other wireless security guidelinesGuidelines for reducing interference on a wireless network Change advanced network settings View and print network settingsTurn the wireless radio on and off View IP settingsUninstall and reinstall the HP software Reset network settingsIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch YesE Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web serverTo open the embedded web server F How do I? Get started Print Scan Copy Fax Web Services Work with ink cartridgesSolve a problem How do I?G Errors Windows Cartridge ProblemFax memory full Unable to communicate with printerReplace the ink cartridge Paper MismatchThe cartridge cradle cannot move Paper JamThe printer is out of paper Printer OfflinePrinter Paused Document failed to printPreviously used ink cartridge installed Printer supply upgradePrinter supply upgrade successful Printer supply upgrade problemUsing Original HP Cartridges has its Rewards Use SETUP cartridgesDo not use SETUP cartridges Counterfeit Cartridge AdvisoryProblem with printer preparation Use color ink only?Incompatible ink cartridges Ink sensor warningProblem with ink system Automatic document feeder cover openIndex Page Page Page Page Page
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