HP 6600 - H7 The printer shuts down unexpectedly, The printer is making some unexpected noises

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The printer shuts down unexpectedly

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer's power cord is connected firmly to a functioning power outlet. For voltage requirements, see Electrical specifications.

The printer is making some unexpected noises

You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printheads.

NOTE: To prevent any potential damage to your printer:

Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning

off using the (Power) button. For more information, see Turn off the printer.

Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printheads.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Clean the printhead.

If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for information on calling for technical support.

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.

Check the printer setup

For more information, see General troubleshooting tips and resources.

Check the HP software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be

Solve printer problems

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Contents User Guide HP OﬃcejetUser Guide HP Officejet 6600 e-All-in- One seriesAccessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Get started ContentsPrint Copy ScanWork with ink cartridges Web ServicesSolve a problem Technical information HP supplies and accessories Network setup Additional fax setupToolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server1 Get started AccessibilityVisual MobilityConserve Printing Supplies Manage PowerFront view Understand the printer partsPrinting supplies area Back view Use the printer control panelOverview of buttons and lights Cancel button Stops a job, exits a menu, or exits settings Control panel display iconsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is onTo change settings for a mode Change printer settingsSelect the mode To select a different modeChange the printer settings HP Digital SolutionsFind the printer model number Select print mediatwo-sided use. They are the perfect choice for producing professional Recommended papers for printing and copyingquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the ADF Load standard-size media Load mediaTo load standard-size media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperTo load custom-size media Load custom-size mediaClean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printerClean the automatic document feeder Update the printerTo clean the rollers or separator pad Turn off the printer Print documents 2 PrintPrint documents Windows Print brochuresPrint documents Mac OS Print brochures Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint on envelopes Mac OS Print on envelopes WindowsPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print on special or custom-size paper Mac OS Set up custom sizes Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Print borderless documents Scan an original 3 ScanScan to a computer To scan an original to a computer from the printer control panelTo scan using Webscan Scan using Webscan4. Touch Start Scan To scan an original from HP scanning software To scan documents as editable text Scanning documents as editable textWindows Mac OSGuidelines for scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clearSave your file in the correct format Choose the correct profile4 Copy Change copy settingsCopy documents To copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single job3. Touch Start Black or Start Color Send a fax 5 FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computer4. Touch Start Black or Start Color To send a fax manually from an extension phone Send a fax manually from a phoneSend a fax To send a fax using monitor dialing from the printer control panel Send a fax using monitor dialingSchedule a fax to send later Send a fax from memoryTo send a fax from memory 3. Touch Scan and FaxTo cancel a scheduled fax Send a fax in Error Correction Mode2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dialReceive a fax manually Receive a faxTo receive a fax manually To set backup fax from the printer control panel Set up backup fax3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memoryPoll to receive a fax To set up poll to receive a fax from the printer control panelForward faxes to another number To reprint faxes in memory from the printer control panelSet automatic reduction for incoming faxes Set the paper size for received faxesBlock unwanted fax numbers To set automatic reduction from the printer control panelTo add a number to the junk fax list Add numbers to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add NumbersTo print a Junk Fax Report Print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirementsTo set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panelSet up and change speed-dial entries Set up speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entriesTo set up group speed-dial entries Set up and change group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entriesConfigure the fax header Change fax settings3. Touch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entriesChange the answer ring pattern for distinctive ring Set the number of rings before answeringTo set the answer mode To set the number of rings before answeringSet the dial type 3. Touch Fax Setup, and then select Advanced Fax SetupSet the redial options To change the answer ring pattern for distinctive ring2. Touch Fax Setup, and then touch Advanced Fax Setup Set the fax sound volumeTo set the fax sound volume 3. Touch Fax Sound VolumeFax over Internet Protocol Fax and digital phone servicesUse reports To enable fax confirmationPrint fax confirmation reports To set the printer to print fax error reports automatically Print fax error reports3. Touch Fax Error Report Print and view the fax logPrint a Caller ID Report Print the details of the last fax transactionView the Call History To clear the fax logWhat are Web Services? 6 Web ServicesHP ePrint Printer AppsSet up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel Set up Web Services using the embedded web server Use Web ServicesPrint using HP ePrint a. Touch Enter ProxyTurn off HP ePrint Find the printer’s email addressUse Printer Apps Manage Printer Apps2. Touch Remove Web Services Remove Web ServicesInformation on ink cartridges and the printhead 7 Work with ink cartridgesRelated topics Printing with black or color ink only Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesUsage information collection Store printing supplies2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collectionIf you have a problem, follow these steps 8 Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support periodHP support Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Check the printer setup Check the power and power connectionsCheck the HP software installation The printer shuts down unexpectedlySolution 1 Use a lower print quality setting Check any personal firewall software installed on the computerSolution 2 Check the ink levels The printer prints slowlyClean the printhead Solution 3 Contact HP supportCheck the media settings Check the Print Quality Diagnostic pageCheck the margin settings Placement of the text or graphics is wrongCheck the color print settings Check the page-orientation settingSolution 1 Make sure you are using original HP ink cartridges Print quality troubleshootingPrint quality troubleshooting Solution 4 Check the paper type Solution 3 Check the paper loaded in the input traySolution 6 Print and evaluate a print quality report Solution Solution 5 Check the print settingsTo print a print quality report Solution 7 Contact HP support To clean the printhead from the control panel Printhead maintenanceTo clean the printhead from Toolbox Windows 3. In the Information And Support section, click Clean Printheads To clean the printhead from HP Utility Mac OSTo clean the printhead from the embedded web server EWS Align the printheadTo align the printhead from the embedded web server EWS Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a trayCheck the power Solve copy problemsNo copy came out Pages are skewingCopies are blank Check the settingsDocuments are missing or faded Size is reducedCopy defects are apparent Copy quality is poorTake steps to improve the copy quality Check the printerThe printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothingPart of the document did not scan or text is missing Scan takes too longText cannot be edited Scanned image quality is poor Error messages appearCheck the originals Reload document and then restart jobGraphics look different from the original Scan at a higher resolution The image quality is better when printedText or images on the back of a two-sided original appear in the scan The scanned image is skewed crookedScan defects are apparent Solve fax problemsBlank pages Size is reducedThe fax test failed The Fax Hardware Test failed SolutionThe Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed SolutionFigure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution1 Telephone wall jack 104 Solve a problem The Dial Tone Detection test failed SolutionThe display always shows Phone Off Hook The Fax Line Condition test failed SolutionSolution The printer is having problems sending and receiving faxeselectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using Fax tones are recorded on my answering machine Solution The printer cannot send faxes, but can receive faxes SolutionThe phone cord that came with my printer is not long enough To extend your phone cord Solve problems using Web Services and HP websitesColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to MacSolve problems using HP websites Solve problems using Web ServicesBasic wireless troubleshooting Solve wireless problemsStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless networkTo check a wireless connection Advanced wireless troubleshootingStep 1 Make sure your computer is connected to your network Solve wireless problemsA Make sure the printer is on the network Step 2 Make sure that the printer is connected to your networka network This web site is only available in English To access the EWS B Check to see if you can access the EWSStep 4 Make sure the printer is online and ready Or Click Start, click Control Panel, and then double-click Printersor Printing Preferences After resolving the problems Configure your firewall software to work with the printerConfigure your firewall software to work with the printer Check your network setup Solve printer management problemsEmbedded web server cannot be opened Check the computerCheck your web browser Troubleshoot installation issuesCheck the printer IP address HP software installation suggestions Hardware installation suggestionsVerify installation preliminaries Check the hardware connectionsGeneral network troubleshooting Solve network problemsTo reset the printers network settings Understand the Printer Status ReportTo print the Printer Status Report Understand the network configuration pageUnderstand the network configuration page Clear paper jams Clear jamsTo clear a jam inside the printer 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jamsUse paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty informationWarranty information Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lbNetwork protocol specifications Processor and memory specificationsSystem requirements Printer processorMedia specifications Embedded web server specificationsUnderstand specifications for supported media Compatible network protocolsCards EnvelopesOther media Photo mediaUnderstand supported media types and weights Set minimum marginsWeight TrayCopy specifications Print specificationsFax specifications Black print resolutionWeb Services specifications Scan specificationsHP website specifications Environmental specificationsAcoustic emission specifications Electrical specificationsPower supply Power requirementsRegulatory Model Number Regulatory informationVCCI Class B compliance statement for users in Japan FCC statement Notice to users in KoreaRegulatory information Noise emission statement for Germany LED indicator statement Notice to users in Japan about the power cordGloss of housing of peripheral devices for Germany 144 Technical informationNotice to users of the U.S. telephone network FCC requirements Notice to users of the Canadian telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the German telephone network 146 Technical informationRegulatory information for wireless products Products with wireless functionalityProducts with external AC Adapters European telephone network declaration Modem/FaxNotice to users in Taiwan Notice to users in Brazil Notice to users in Canada148 Technical information Environmental product stewardship program Material safety data sheetsPaper use PlasticsBattery disposal in Taiwan Power consumptionDisposal of waste equipment by users Chemical SubstancesDisposal of Waste Electronic Equipment in Brazil Battery Notice for BrazilAttention California users Toxic and hazardous substance table EU battery directive RoHS notices China only152 Technical information RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses Issue date 06/15/2005 HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005LICENSE.hmac-sha2-bsd--noscrypto Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A Issue date 04/30/2005 FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project LICENSE.sha2-bsd--noscryptoPage Third-party licenses Order printing supplies online B HP supplies and accessoriesSupplies Ink cartridgesHP media Set up faxing parallel phone systems C Additional fax setupTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office setup Other equipment or services sharing your fax lineservice Recommended faxBack view of the printer Case A Separate fax line no voice calls receivedCase J Shared voice/fax line withTo set up the printer with a separate fax line Case B Set up the printer with DSLTo set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN lineTo set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Case G Fax line shared with computer modem no voice calls received Set up the printer with a computer dial-up modemTo set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modemTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Shared voice/fax with computer dial-up modem7. Run a fax test Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Back view of the printer 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setupSet up the printer for wireless communication D Network setupBefore you begin Set up the printer using the HP printer software Recommended Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPSTo connect the printer using the PIN Method To connect the printer using the Push Button MethodSet up the printer using the embedded web server EWS Change the connection typeGuidelines for ensuring wireless network security Test the wireless connectionOverview of security settings Add hardware addresses to a wireless router MAC filteringOther wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network View and print network settings Change advanced network settingsTurn the wireless radio on and off View IP settingsReset network settings Uninstall and reinstall the HP softwareIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch YesToolbox Windows E Printer management toolsHP Utility Mac OS Embedded web serverTo open the embedded web server Get started Print Scan Copy Fax Web Services Work with ink cartridges F How do I?Solve a problem How do I?Cartridge Problem G Errors WindowsFax memory full Unable to communicate with printerPaper Mismatch Replace the ink cartridgeThe cartridge cradle cannot move Paper JamPrinter Offline The printer is out of paperPrinter Paused Document failed to printPrinter supply upgrade Previously used ink cartridge installedPrinter supply upgrade successful Printer supply upgrade problemUse SETUP cartridges Using Original HP Cartridges has its RewardsDo not use SETUP cartridges Counterfeit Cartridge AdvisoryUse color ink only? Problem with printer preparationIncompatible ink cartridges Ink sensor warningAutomatic document feeder cover open Problem with ink systemIndex Page Page Page Page Page

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