HP 3526, 3522 manual Unable to print, Resolve print issues, To restart the print spooler

Page 44

Chapter 9

Unable to print

If you're having trouble printing, you can download the HP Printing Diagnostic Utility, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link:

NOTE: The HP Printing Diagnostic Utility may not be available in all languages.

Take me to the HP Printing Diagnostic Utility download page (32-bit Windows).

Take me to the HP Printing Diagnostic Utility download page (64-bit Windows).

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click the icon for your product or right-click the icon for your product and select See what’s printing to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer.

d. Try using your product again.

5.Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 7

•From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools.

•Double-click Services.

•Right-click the Print Spooler, and then click Properties.

42 Solve a problem

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Contents HP Deskjet 3520 e-All-in-One series Page Contents Index How Do I? Chapter How Do I? Get to know the HP e-All-in-One Printer partsControl panel features Control panel featuresWireless settings Status lights How do I? InstructionsAuto Power-Off To change Auto Power-Off settingTo print a photo on photo paper PrintPrint photos Print documents To print from a software applicationPrint Quick Forms Print envelopesTips for print success Print Quick FormsPaper loading tips Printer settings tipsInk tips Print using the maximum dpi To print in Maximum dpi modeChapter Print EPrint from anywhere To print a document using ePrintEPrint from anywhere Chapter EPrint from anywhere Paper basics Recommended papers for printingLoad media Load small-size paper Load envelopes Load media Chapter Paper basics Easy Copy Copy and scanCopy Prepare the scan More copy featuresScan to a computer Scan from the printer control panel Select Scan to ComputerDeskjet 3520 series HP Deskjet 3520 series Click Manage Scan to ComputerTips for copy success Tips for scan successTips for scan success Chapter Copy and scan Order ink supplies Work with cartridgesCheck the estimated ink levels Choose the right cartridges Replace the cartridgesLocate the cartridge number in the Printer Software Related topicsReplace the cartridges Cartridge warranty information WiFi Protected Setup WPS requires WPS router Wireless Settings Menu methodConnectivity Push Button PBC methodUSB connection non-network connection Traditional wireless connection requires routerChange from a USB connection to a wireless network Connect a new printer Connect wirelessly to the printer without a routerChange network settings Tips for setting up and using a networked printer Advanced printer management tools for networked printersAdvanced printer management tools for networked printers Chapter Connectivity Solve a problem To print a diagnosticsImprove print quality To align the cartridges from the Printer SoftwareClear a paper jam To clean the printhead automaticallyOpen cartridge access door to locate the jam Prevent paper jams Resolve print issues To verify that the product is set as the default printerUnable to print To verify that the product is not paused or offlineClick Manage, and then click Services and Applications Clear the print carriageWindows XP To clear the print queuePrepare paper tray Prepare printerPrinter failure Printhead failureInk cartridge problem Clean the ink cartridge contactsManual duplex To manually print on both sidesSetup Cartridges Cartridge Supply Upgrade Older Generation CartridgeNetworking HP supportIf you have a problem, follow these steps Register the product Support processAdditional warranty options Chapter Solve a problem Technical information Cartridge chip informationSpecifications To disable the usage information functionSystem requirements Environmental specifications Paper tray input capacityPaper weights Print specificationsCopy specifications Scan specificationsCartridge yield Acoustic information Environmental product stewardship programCQ191-60018 Material safety data sheets Chapter Toxic and hazardous substance table China Regulatory notices FCC statement Please refer to the regulatory label provided on the product Products with wireless LAN devices FranceChapter Technical information Index
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