HP 3526, 3522 Register the product Support process, If you have a problem, follow these steps

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Chapter 9

Register the product

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http:// www.register.hp.com.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•Phone support period

•Placing a call

•Support phone numbers

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (located on the front panel of the product, such as HP Deskjet 3520, HP Deskjet Ink Advantage 3525)

•Product number (located inside the cartridge access door)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

48 Solve a problem

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Contents HP Deskjet 3520 e-All-in-One series Page Contents Index How Do I? Chapter How Do I? Get to know the HP e-All-in-One Printer partsControl panel features Control panel featuresWireless settings Status lights How do I? InstructionsAuto Power-Off To change Auto Power-Off settingTo print a photo on photo paper PrintPrint photos Print documents To print from a software applicationTips for print success Print Quick FormsPrint envelopes Print Quick FormsPaper loading tips Printer settings tipsInk tips Print using the maximum dpi To print in Maximum dpi modeChapter Print EPrint from anywhere To print a document using ePrintEPrint from anywhere Chapter EPrint from anywhere Paper basics Recommended papers for printingLoad media Load small-size paper Load envelopes Load media Chapter Paper basics Easy Copy Copy and scanCopy Prepare the scan More copy featuresScan to a computer Deskjet 3520 series HP Deskjet 3520 series Scan from the printer control panelSelect Scan to Computer Click Manage Scan to ComputerTips for copy success Tips for scan successTips for scan success Chapter Copy and scan Order ink supplies Work with cartridgesCheck the estimated ink levels Locate the cartridge number in the Printer Software Choose the right cartridgesReplace the cartridges Related topicsReplace the cartridges Cartridge warranty information Connectivity WiFi Protected Setup WPS requires WPS routerWireless Settings Menu method Push Button PBC methodUSB connection non-network connection Traditional wireless connection requires routerChange from a USB connection to a wireless network Connect a new printer Connect wirelessly to the printer without a routerChange network settings Tips for setting up and using a networked printer Advanced printer management tools for networked printersAdvanced printer management tools for networked printers Chapter Connectivity Improve print quality Solve a problemTo print a diagnostics To align the cartridges from the Printer SoftwareClear a paper jam To clean the printhead automaticallyOpen cartridge access door to locate the jam Prevent paper jams Unable to print Resolve print issuesTo verify that the product is set as the default printer To verify that the product is not paused or offlineWindows XP Click Manage, and then click Services and ApplicationsClear the print carriage To clear the print queuePrinter failure Prepare paper trayPrepare printer Printhead failureManual duplex Ink cartridge problemClean the ink cartridge contacts To manually print on both sidesSetup Cartridges Networking Cartridge Supply UpgradeOlder Generation Cartridge HP supportIf you have a problem, follow these steps Register the product Support processAdditional warranty options Chapter Solve a problem Technical information Cartridge chip informationSystem requirements Environmental specifications SpecificationsTo disable the usage information function Paper tray input capacityCopy specifications Paper weightsPrint specifications Scan specificationsCartridge yield Acoustic information Environmental product stewardship programCQ191-60018 Material safety data sheets Chapter Toxic and hazardous substance table China Regulatory notices FCC statement Please refer to the regulatory label provided on the product Products with wireless LAN devices FranceChapter Technical information Index

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