Section 3 - Support
Insufficient harddisk space or virtual memory to print
•There is insufficient harddisk space in your system
Cancel the print job and free up your harddisk space before printing again. Alternatively, try printing one page a time instead of printing the entire document.
•There is insufficient virtual memory in your system
Increase the size of your system's virtual memory. See "Other Known Problems" in the Readme file.
•The option to print line art and photo images is enabled
If you are printing Best mode on HP Premium Photo Paper and have enabled the option to print line art and photo images, you need at least 200 MB free harddisk space in your sytem.
Also, the printer will take a longer time to spool.
Paper is Jammed in the Printer
To clear a paper jam
1Leave the printer on, open the printer cover and push the print cartridge cradle to the side.
2Free any wrinkled paper and press the Resume button until the printer ejects the entire sheet of paper. If this does not work, turn the printer off, then on again until the printer ejects the entire sheet of paper. If necessary, free any wrinkled paper and pull the sheet of paper towards you.
3Close the printer cover.
4Turn off the printer, and then turn it on.
Tips for Avoiding Paper Jams
•Make sure nothing is blocking the paper path.
•Do not overload the alternative paper tray. The alternative paper tray holds up to 10 sheets of plain paper or other print material measuring the same thickness. The bottom main tray holds up to 150 sheets of plain paper.
•Load paper in the proper manner.
•Do not use paper that is curled or crumpled.
•Always use paper that conforms with those listed, in the Printer Specifications section on page 25.
•Printing a Sample Page
Your printer will print without being connected to a computer. This allows you to see that your printer is set up, and is working properly by printing a sample page.
To print a sample page
1Turn off the printer, and then turn it on again by pressing the Power button.
2Press the Resume button and release it when the Resume light starts to blink.
Your printer will print a sample page.
Printing a Diagnostic Page
To print a diagnostic page
1Power on your printer.
2Press and hold down the Power button and press the Resume button four times.
3Release the Power button.
Your printer will print a diagnostic page. The information on the diagnostic page is useful to our customer support center in helping you troubleshoot your printer problem.
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