United States Stove 5500/5500XL owner manual Trouble Shooting, Problem

Trouble Shooting

Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF” does not disconnect all power to the electrical components of the stove.

Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other work should be done by a trained technician.

PROBLEM	CAUSE: To rich air/fuel mixture
Orange, lazy flame_excessive fuel	•	Clean out the burnpot and burnpot housing
build-up in the burnpot	•	Make sure that the viewing door is closed and sealed properly. If not,
	adjust door catch and/or replace door gaskets.
	•	Check that all outside connections are clear of any obstructions.
	•	Check the exhaust system; clean as needed.
PROBLEM	CAUSE: Burnpot burns out of fuel
Fire goes out or stove shuts down.	•	Hopper is empty, refill the hopper.
	•	Loss of draft pressure. Make sure that the viewing door is closed and
	sealed properly. If not, adjust door catch and/or replace door gaskets.
	Check that all outside connections are clear of any obstructions. Check
	the exhaust system; clean as needed.
	•	Check that the pressure switch connection to the firebox is free of ash or
	clear of obstructions.
	•	Auger system is jammed or there is a “bridging” of the fuel in the hopper,
	preventing fuel from flowing into the auger feed system.
PROBLEM	CAUSE: Auto-Start Igniter fails to ignite the fuel in the burn pot.
Stove does not start a fire when the	•	Turn the stove “OFF”. Clear the unburnt fuel from the burnpot and try
“ON” button is pushed	again.
	•	Check the pellet quality. Repplace if moist, wet, or dirty.
	•	Loss of draft pressure. Make sure that the viewing door is closed and
	sealed properly. If not, adjust door catch and/or replace door gaskets.
	Check that all outside connections are clear of any obstructions. Check
	the exhaust system; clean as needed.
	•	Check that the auto-start igniter is not blocked with ash or soot. (The
	igniter is located behind the burnpot on the back wall of the firebox.)
	•	Check that the pressure switch connection to the firebox is free of ash or
	clear of obstructions.
	•	The auto-start igniter gets “red hot” during start-up. If you can not visibly
	see the igniter glowing during start-up, then the igniter may need to be
	replaced or there is a problem with the electrical control system.

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