HP LP2275w 22-inch manual Troubleshooting, Solving Common Problems

Page 41

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank.

Power cord is disconnected.

Connect the power cord.

 

 

 

 

Power button on front panel of the

Press the front panel power button.

 

monitor is turned off.

NOTE: If pressing the power button has no effect, press

 

 

 

 

and hold the power button for 10 seconds to disable the

 

 

power button lockout feature.

 

 

 

 

Master power switch on rear panel

Turn the master power switch to On.

 

of the monitor is turned Off.

 

 

 

 

 

Video cable is improperly

Connect the video cable properly. Refer to Setting Up the

 

connected.

Monitor on page 6 for more information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse to

 

 

inactivate the screen blanking utility.

 

 

 

Image appears blurred,

Brightness and contrast are too low.

Press the —/Autobutton on the front panel. If this does not

indistinct, or too dark.

 

correct the image, press the Menu button to open the OSD

 

 

Menu, and adjust the brightness and contrast scales as

 

 

needed.

 

 

 

Image is not centered

Position may need adjustment.

Press the Menu button to access the OSD menu. Select

 

 

Image Control/Horizontal Position or Vertical Position to

 

 

adjust the horizontal or vertical position of the image.

 

 

 

Check Video Cable is

Monitor video cable is

Connect the appropriate video signal cable between the

displayed on screen.

disconnected.

computer and monitor. Be sure that the computer power is

 

 

off while connecting the video cable.

 

 

 

Input Signal Out of Range.

Video resolution and/or refresh rate

Restart the computer and enter Safe Mode. Change the

Change resolution setting

are set higher than what the monitor

settings to a supported setting (see Recognizing Preset

to 1680 × 1050 @ 60Hz (HP

supports.

Display Resolutions on page 41). Restart the computer

LP2275w Model) or Input

 

so that the new settings take effect.

Signal Out of Range.

 

 

Change resolution setting

 

 

to 1920 × 1200 @ 60Hz (HP

 

 

LP2475w Model) is

 

 

displayed on screen.

 

 

HP Display LiteSaver doesn't turn off the monitor screen.

The Activity Extension time has not elapsed.

The default Activity Extension value is set to 10 minutes. The HP Display LiteSaver will wait to detect no input or movement from the keyboard or mouse for 10 consecutive minutes after the Display Off time has passed, before the

Solving Common Problems 35

Image 41
Contents HP LP2275w and LP2475w LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting HP LP2275w Model Product FeaturesHP LP2475w Model Page Important Safety Information Safety and Maintenance GuidelinesShipping the Monitor Maintenance GuidelinesCleaning the Monitor Installing the Monitor Pedestal Base Setting Up the Monitor1HP LP2275w Rear Components Rear ComponentsHP LP2275w Model 2HP LP2475w Rear Components HP LP2475w Model3Signal Connectors and Cables Selecting and Connecting the Signal CablesComponent Y Pb Connecting the Monitor Power 5Connecting USB Devices Setting Up the Monitor Connecting USB DevicesCable Management Adjusting the Monitor9Adjusting the Height Setting Up the Monitor 10Pivoting the Monitor Turning on the MonitorRemoving the Monitor Pedestal Base Using the Accessory RailsMounting the Monitor 14Installing the Quick Release Setting Up the Monitor 15Inserting the Monitor Panel into the Quick Release Locating the Rating LabelsSoftware and Utilities Operating the MonitorInformation File Image Color Matching FileDownloading from the Worldwide Web Installing the .INF and .ICM FilesInstalling from the CD Using the Auto-Adjustment Function 1HP LP2275w Monitor Front Panel Controls Front Panel ControlsPIP/POP 2HP LP2475w Monitor Front Panel ControlsUsing the On-Screen Display Menu Adjusting the Monitor SettingsOSD Menu 3OSD Menu Set On Time-sets the time you want the monitor to wake Factory default is Automatic Input Scan Optimizing Digital Conversion Using the HP Display Assistant UtilityIdentifying Monitor Conditions Sleep Timer ModeHP Display LiteSaver Installing the HP Display LiteSaver SoftwareSRGB Support Changing the Color Temperature4HP Display LiteSaver Configuration Options Installing the sRGB ICM File for Microsoft Windows Vista Solving Common Problems TroubleshootingAppendix a Troubleshooting Using the Worldwide Web Preparing to Call Technical Support Table B-1HP LP2275w Specifications Technical SpecificationsTable B-2HP LP2475w Specifications Appendix B Technical Specifications Table B-4HP LP2475w Factory Preset Modes Recognizing Preset Display ResolutionsTable B-3HP LP2275w Factory Preset Modes Entering User Modes Energy Saver Feature Federal Communications Commission Notice Agency Regulatory NoticesModifications CablesEuropean Union Regulatory Notice Canadian NoticeAvis Canadien German Ergonomics Notice Japanese Notice Korean Notice Power Cord Set RequirementsJapanese Power Cord Requirements Materials Disposal Product Environmental NoticesEnergy Star Compliance Restriction of Hazardous Substances RoHS LCD Monitor Quality and Pixel Policy