Safety and use ......................
We recommend that you read this chapter carefully before using your cellphone.The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a cellphone while driving a vehicle constitutes a real risk, even when the
When driving, do not use your cellphone and headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your cellphone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS
-do not place your cellphone on top of the dashboard or within an airbag deployment area,
-check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are shielded from cellphone RF energy.
•CONDITIONS OF USE:
You are advised to switch off the cellphone from time to time to optimize its performance.
Switch the cellphone off before boarding an aircraft to avoid prosecution.
Switch the cellphone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, cellphones can interfere with other electrical or electronic devices, or equipment using radio frequency.
Switch the cellphone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, gas station, or chemical plant, or in any potentially explosive atmosphere.
When the cellphone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker,a hearing aid or insulin pump. In particular when using the cellphone you should hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, answer the call before holding your cellphone to your ear.Also move the handset away from your ear while using the
Do not let small children use your cellphone without supervision.
When replacing the cover please note that your cellphone may contain substances that could create an allergic reaction.
Always handle your cellphone with care and keep it in a clean and
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Telephone warranty ............
Congratulations on choosing this cellphone - we hope that you will be completely satisfied with it.
Your cellphone is guaranteed against any deviation from technical specifications for a period of twelve (12) months from the date specified on your original invoice, subject to any other specific provisions (1).
The warranty terms defined in the manual also apply to the battery and accessories sold with the cellphone but for a period of six (6) months (2) from the date of purchase shown on your original invoice. Under the terms of this warranty, you must immediately inform your vendor (or any repair centre approved by TCT Mobile Limited or its affiliates, which are listed on our website http://www.alcatel- mobilephones.com) in case of a conformity defect on your cellphone, and present the invoice given to you at the time of purchase. The vendor or repair centre will decide whether to replace or repair, as appropriate, all or any part of the cellphone or accessory found to be defective; this warranty covers the cost of parts and labour but excludes any other costs. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
Servicing under the terms of this warranty, especially repair, modification or replacement of products, shall entitle to a ONE (1) month warranty unless there are statutory provisions to the contrary. This warranty shall not apply to damage or defects to your cellphone and/or accessory caused by:
1) not following the instructions for use or installation,
(1)The mandatory warranty period may vary if overriding statutory provisions are applicable in your jurisdiction.
(2)The life of a rechargeable cellphone battery in terms of conversation time, standby time, and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your cellphone during the first six months after purchase and for approximately 200 more recharges.
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Do not allow your cellphone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is
Over 55°C the legibility of the cellphone’s display may be impaired, though this is temporary and not serious.
Do not open or attempt to repair your cellphone yourself. Do not drop, throw or try to bend your cellphone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your cellphone model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Your cellphone should not be disposed of in a municipal waste. Please check local regulations for disposal of electronic products.
Remember to make
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games.These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your cellphone or enabling a
-Do not play or use a
-Take a minimum of a
-Play in a well lit environment.
-Play at the farthest distance possible from the screen.
When you play games on your cellphone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow these instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a
-If your hands, wrists, or arms become tired or sore while playing,stop and rest for several hours before playing again.
-If you continue to have sore hands, wrists, or arms during or after playing,stop the game and see a doctor.
Prolonged exposure to music at full volume on the music player may cause the listener’s hearing impairment. Adjust the volume before placing headphones on or in your ear. Only use headphones recommended by TCT Mobile Limited and its affiliates.
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2)not being compliant with technical and safety standards applicable in the geographical area where the equipment is used,
3)improper maintenance of sources of energy, and of the overall electric installation,
4)accidents or consequences of theft of the vehicle in which the cellphone is transported, acts of vandalism, lightning, fire, humidity, infiltration of liquids, inclement weather,
5)connecting to or integrating into the cellphone any equipment not supplied or not recommended by TCT Mobile Limited or its affiliates, without their express written consent for such,
6)any servicing, modification or repair performed by individuals not authorized by TCT Mobile Limited or its affiliates, the vendor or the approved maintenance centre,
7)use of the cellphone and/or its accessory for a purpose other than that for which it was designed,
8)normal wear,
9)malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations),
10)modifications made to the equipment even if required by changes in regulations and/or modification of network parameters,
11)faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage.
12)equipment on which markings or serial numbers have been removed or altered, and handsets on which labels have been removed or deteriorated shall be excluded from the warranty.
In accordance with the applicable law, your product is warranted against hidden defects (defects inherent in the design, manufacture, etc.).
There are no express warranties, whether written or oral, other than this printed limited warranty, express or implied, of any nature whatsoever.
In no event shall TCT Mobile Limited or its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to trading loss, commercial loss, to the full extent those damages can be disclaimed by law.Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
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•PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your cellphone regarding taking photographs and recording sounds with your cellphone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes,and reproduce or distribute them, as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior authorization be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your cellphone (including the operator) disclaim any liability which may result from the improper use of the cellphone.
•BATTERYAND ACCESSORIES:
Before removing the battery from your cellphone, please make sure that the cellphone is switched off.
Observe the following precautions for battery use:
-Do not attempt to open the battery (due to the risk of toxic fumes and burns).
-Do not puncture, disassemble or cause a
-Do not burn or dispose of a used battery in the garbage or store it at
temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended byTCT Mobile Limited and/or its affiliates
This symbol on your cellphone, the battery and the accessories means
that these products must be taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
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Troubleshooting....................
Before contacting the aftersales department, you are advised to follow the instructions below:
•You are advised to switch off the telephone from time to time to optimize its performance.
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your telephone as this may affect the performance of your telephone.
and carry out the following checks:
My cellphone will not switch on
•Press 
/ 
until the screen comes on
•Check the battery charge level
•Check the battery contacts, remove and reinstall your battery, then turn your telephone back on
My phone has not responded for several minutes
•Press the 
/ 
key
•Remove the battery and
My screen is difficult to read
•Clean your screen
•Use your cellphone in accordance with the recommended conditions of use
My cellphone turns off by itself
•Check that your keypad is locked when you are not using your cellphone
•Check the battery charge level
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•CHARGERS
Home A.C. chargers will operate within the temperature range of: 0°C to 40°C. The chargers designed for your cellphone meet with the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction.They should be used for this purpose only. Characteristics of power supply (depending on the country):
Travelcharger: | Input: |
| Output: 5 V, 500 mA |
Battery: | Lithium 650 mAh |
•RADIO WAVES:
THIS CELLPHO NE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your cellphone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to
The exposure standard for cellphones employs a unit of measurement known as the Specific Absorption Rate, or SAR.The SAR limit set by public authorities such as the Federal Communications Commission of the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted using standard operating positions with the cellphone transmitting at its highest certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the actual SAR level of the cellphone while operating can be well below the maximum value.This is because the cellphone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output of the cellphone Before a cellphone model is available for sale to the public, compliance with national regulations and standards must be shown.
The highest SAR value for this model cellphone when tested is:
While there may be differences between the SAR levels of various cellphones and at various positions, they all meet the government requirement for RF exposure. For
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My cellphone has a low level of autonomy
•Make sure you respected the complete charge timing (minimum 3 hours)
•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication
My cellphone will not charge properly
•Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may be accompanied by a quiet whistling sound
•Make sure charging is carried out under normal conditions (0°C +40°C)
•Make sure your battery is inserted. It must be inserted before plugging in the charger
•Make sure you are using an Alcatel battery and charger
•When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded
SIM card error
•Make sure the SIM card has been correctly inserted
•Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
•Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•Make sure you have dialled a valid number and press the 
/ 
key
•For international calls, check the country and area codes
•Make sure your cellphone is connected to a network, and that the network is not overloaded or unavailable
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls
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Note:This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference
(2)this device must accept any interference received, including interference that
may cause undesired operation.
Yourcellphone is equipped with a
•LICENCES
Obigo® | is a registered trademark of Obigo AB. |
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCT Mobile
Limited and its affiliates is under license. Other trademarks
and trade names are those of their respective owners.
OT-363A/OT-383A Bluetooth QD
ID B013793.
eZiText™and Zi™ are trademarks of Zi Corporation and/or its Affiliates.
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Unable to receive incoming calls
•Make sure your cellphone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls
•Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her number
The sound quality of the calls is not optimal
• | You can adjust the volume during a call by means of the | key |
• | Check the radio reception icon level |
|
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
•Make sure that you have correctly recorded the number in your file
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)
•Check the “Call barring” option for “Incoming calls” to be sure that the “All calls except SIM directory” feature is not activated
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
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General information ............
•Website:
•Hot Line Number: see “TCT Mobile Services” leaflet or go to our Internet site.
On our Internet site, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by
Your cellphone is a transceiver that operates on GSM networks with 850 and 1900 MHz bands.
Protection against theft (1)
Your cellphone is identified by an IMEI (cellphone serial number) shown on the packaging label and in the product’s memory. We recommend that you note the number the first time you use your cellphone by entering *#06# and keep it in a safe place. It may be requested by the police or your operator if your cellphone is stolen. This number allows your cellphone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the cellphone’s operation, depending on the software release of your cellphone or specific operator services.
(1) Contact your network operator for service availability.
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I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in “My numbers”
•Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
•Check your phone memory available as it might be full
•Contact your network operator to check service availability and check MMS parameters
•Verify the server center number or your MMS profile with your operator
•The server center may be saturated; try again later
The 
icon is displayed on my standby screen
•You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
“No service” is displayed
•You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to download new files
•Check for free space
•Delete some files
•Check your subscription status with your operator
The phone can’t be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your cellphone is visible to other users
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