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Chapter Troubleshooting Procedures
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Troubleshooting
Specs
Install
Error codes
System Unit Block Diagram
Bluetooth
Pin No Signal Name
KBC Error HDC Error
Real Timer Test
Wired LAN Test
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Troubleshooting Procedures
Chapter 2
Troubleshooting Procedures
TECRA M11/Satellite Pro S500M Series Maintenance Manual
(960-813)
[CONFIDENTIAL]
2-1
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Contents
Toshiba Corporation
File Number
Copyright
Safety Precautions
Preface
Page
Conventions
Acronyms
Table of Contents
Troubleshooting Procedures
Tests and Diagnostics
Only ONE Test
Replacement Procedures
Appendices
Chapter Hardware Overview
Hardware Overview
Confidential
Chapter Contents
Figures
Features
HDD
Hardware Overview
Hardware Overview
Hardware Overview
Front of the computer
System unit configurations
System Unit Block Diagram
System unit block diagram case of 10, 10c model）
System unit block diagram case of 10GC model
Hardware Overview
∙ YEBISU3S
Hardware Overview
Hardware Overview
Hardware Overview
AES1660-C-SZ-CA-BB0A-TS
3.5-inch Floppy Disk Drive USB External
Items G8AC0000B320 720KB mode 44MB mode
Teac FD-05PUB-337
Items Specifications
2.5-inch Hard Disk Drive
Hardware Overview 2.5-inch HDD specifications
G8BC0006T161 G8BC0006T251 G8BC0006T321 G8BC0006T501
DVD-ROM Drive
DVD-ROM drive specifications
Optical Drive ODD
Teac DV-28S-WTA4 G8CC0004QZ20
DVD-Super Multi Drive
DVD Super Multi drive
DVD Super Multi drive outline dimensions
G8CC0004LZ20 G8CC0004MZ20 G8CC0004RZ20
Keyboard
Keyboard
TFT Color Display
LCD Module
G33C00061110
Hardware Overview LCD module specifications
15.6HD1366x768 Non-CSV
Number of Dots X 900 H Dot spacing mm
Power Supply
Object
Hardware Overview Power supply output rating
S4/S5 State Moff Wakeup
Powe Voltag Name
R3V RTC
Battery name Material Output Voltage
Battery specifications
Main Battery
Batteries
Battery type Power on hours Power off hours
Battery Charging Control
Time required for charges
10 Data preservation time
RTC battery
11 RTC battery charging/data preservation time
Condition Preservation time
Parameter Specification
12 AC adapter specifications
AC Adapter
Chapter Troubleshooting Procedures
Troubleshooting Procedures
Troubleshooting Procedures
Chapter Contents
Troubleshooting Procedures
Figures
Tables
Troubleshooting
USB FDD LAN
Troubleshooting Procedures
Troubleshooting Flowchart
Troubleshooting flowchart 1/2
Troubleshooting flowchart 2/2
Troubleshooting Procedures
Troubleshooting Procedures
Battery icon
Power Supply Troubleshooting
Procedure 1 Power Status Check
Battery icon Power supply status
Troubleshooting Procedures DC in icon
DC in icon Power supply status
Procedure 2 Error Code Check
Error code Where error occurs
Error code
Error code Meaning
Main Battery
E3V output
Error code Meaning F0h Sub clock does not oscillate
1R05-E1V output
Procedure 3 Connection Check
Procedure 4 Charging Check
Procedure 5 Replacement Check
System Board Troubleshooting
Procedure 1 Message Check
KBC Error HDC Error
Procedure 2 Debugging Port Check
A set of tool for debug port test
System Bios Boot block processing
Troubleshooting Procedures Debug port error status 2/2
System Bios IRT processing
Error code Contents
Procedure 3 Diagnostic Test Program Execution Check
Procedure 4 Replacement Check
USB FDD Troubleshooting
Procedure 1 FDD Head Cleaning Check
FDD error code and status
Procedure 2 Diagnostic Test Program Execution Check
Code Status
Procedure 3 Connector Check and Replacement Check
Page
2.5 HDD Troubleshooting
Procedure 1 Partition Check
Procedure 2 Message Check
Procedure 3 Format Check
Procedure 4 Diagnostic Test Program Execution Check
2.5 Hard disk drive error code and status
Procedure 5 Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Keyboard Troubleshooting
Procedure 2 Connector Check and Replacement Check
Touch pad or Dual point Troubleshooting
Procedure 2 Connector Check and Replacement Check
Display Troubleshooting
Procedure 2 Connector Check and Cable Check
Procedure 3 Replacement Check
Optical Disk Drive Troubleshooting
Troubleshooting Procedures
Modem Troubleshooting
Troubleshooting Procedures
LAN Troubleshooting
Wireless LAN Troubleshooting
Procedure 1 Transmitting-Receiving Check
Procedure 2 Antennas Connection Check
Procedure Replacement Check
Bluetooth Troubleshooting
Troubleshooting Procedures
Sound Troubleshooting
Procedure 2 Connector Check
Procedure 3 Replacement Check
Bridge media Slot Troubleshooting
Procedure 1 Check on Windows OS
Gigabit Ether ExpressCard
PCI ExpressCard Slot Troubleshooting
USB2.0 5in1 ExpressCard
Fingerprint sensor Troubleshooting
Procedure 1 Setting Windows Log-ON password
Procedure 2 Registration of fingerprint
Procedure 3 Authentication of fingerprint
Procedure 4 Connector Check and Replacement Check
Web camera Troubleshooting
Troubleshooting Procedures
Troubleshooting Procedures
Chapter Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
20.1
Heatrun Test
Display Test
20.2
Setup
35.3 Test Operating Procedure
Configuration of Test Equipment
How to start T&D
35.4 Error Code Status
Tables
Diagnostic Test
Diagnostics menu
2 H/W Hardware initial information setting tool
Heatrun test program
Executing the Diagnostic Test
Diagnostics menu T&D
Printer Test
System Test Name
2 H/W initial information setting tool
Setting of the hardware configuration
Tests and Diagnostics
Heatrun Test
Subtest names 1/2
Subtest Names
Test Name Subtest No Subtest Name
Tests and Diagnostics Subtest names 2/2
Hard Disk
System Test
Operating clock speed can be changed
Memory. One test takes 3 seconds
Keyboard Test
Keyboard Test in Progress
Display Test
Mode 640*480
Tests and Diagnostics
Floppy Disk Test
Test data ?? subtest 04 only Track No Head No
Printer Test
Tests and Diagnostics
Async Test
Hard Disk Test
XXX Diagnostic Test
HDD
Worst pattern data Cylinder
Real Timer Test
To exit the test, press Enter
NDP Test
Sub# Address Good Bad Contents
Expansion Test
Tests and Diagnostics
CD-ROM/DVD-ROM Test
Error Code and Error Status Names
Device name Error code Error status name
Tests and Diagnostics Error codes and error status names 2/3
Tests and Diagnostics Error codes and error status names 3/3
Hard disk controller status register contents
Hard Disk Test Detail Status
Tests and Diagnostics HDC Error register contents
Program Description
Operations
If Test OK, Press DellEnterkey
Tests and Diagnostics
Subtest 03 Touch Pad
Exit
Press Enter and following message appears in the display
Button
Figure below shows the name and position of each side
Back establishes in the upper direction Press Enter key
Pushing Eject-SW, and press Enter Key
Volume button test Press Volume Down
Function Description
Head Cleaning
Enter
Log Utilities
Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO
Running Test
Tests and Diagnostics
Floppy Disk Drive Utilities
Format
Select a drive number to display the following message
Floppy Disk Format & Copy
DIAGNOSTICS-HARD Disk & Floppy Disk Dump
Following message will appear. To finish the dump, select
System Configuration
Press Enter to return to the Diagnostic Menu
Wireless LAN Test Program Atheros
Check of the wireless LAN card type
Check of the antenna connection
Wireless LAN Test Program Intel-made a/b/g/n Setting up
How to setup the REF PC
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
How to start
・WTWINSVR.EXE
Wireless LAN Test Program on DUT PC Intel-made
Wireless LAN Test Program Intel-made Shirley Peak on DUT PC
Press any key and return to the test menu
11g Communication Test Tx=a antenna rx = a Antenna
11b Communication Test NG Tx=a antenna rx = a antenna
29 LAN/Modem/Bluetooth/IEEE1394 Test Program
LAN test
Receive
Tests and Diagnostics
Modem test
Modem loopback test
Bluetooth test Preparation
Test procedure
Tests and Diagnostics
IEEE1394 test Not Used
Machine
Sound Test program
Setup
Main menu
Advanced menu
Accessing the Setup Program
Security menu screen Power Management menu screen
Advanced menu screen Exit menu screen
Accepting Changes and Exiting the Setup Window
Moving Within the Setup Menu and Changing Values
Factory Preset Configuration
How to change setup Options
Outline
Maintenance WinPE&FreeDos Test Program Operation
Outline of Specification
Outline of WindowsPE T&D
Starting Toshiba Test & Diagnostic
Starting from CD
Tests and Diagnostics
Windows PE T&D
Equipment Configuration for Test
Test Item Equipment required Remarks
Starting T&D Automatic Start
Manual Start
System Information Menu
Explanation of each item
Description
Uuid
Memory
Other Device
Test Menu
Test setting and Result
Status Description
This is displayed before the start of every test or if
Test Procedure
Display of Test Result
Test Log Management Screen
Tests and Diagnostics
Tests and Diagnostics
System Utility Menu
USB Memory Creation Tool
Error Message Description
Display of Smart Information
Attribute Name Description
Tests and Diagnostics
Details of Each Test Function HDD Physical Test
Tests and Diagnostics
HDD Logical Test
Hddl
Memory Test
Tests and Diagnostics
USB Test
Name Disk Type Drive Type
Message Explanation Remarks
ODD Test
ODD
Wired LAN Test
Tests and Diagnostics
CPU Test
Tests and Diagnostics
Video Test
FDD Test
Message Explanation Remarks
IEEE1394 Test
Tests and Diagnostics
Timer Test
Timer
Keyboard Test
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
Mouse Test
Tests and Diagnostics
Tests and Diagnostics
Test device configuration
Configuration of Test Equipment
DOS T&D
Test program configuration
Test name Test No
Test program list
Test item
How to start T&D Diagnostics main menu
Diagnostics test menu
Fllppy Disk Test
Hard Disk Test
Sub test menu
Test Operating Procedure
Test Loop
［［ Halt Operation ］］
Error Code Status
Device Name Code Status
FDD Record not Found
Task Function
Log Utilities（Task #5）
Running Test（Task #6）
Sub test No
35.5.3 FD & HD Utilities（Task #7）
Detail of Each Test Function System Test
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
Keyboard Test
Screen Mode
Display test
Floppy Disk Test
Test Data ?? Track no ?? Head no ?
［ FDC Status ］
Tests and Diagnostics
Hard Disk Test
HDC Status
HDC Status P 1F7h
Not used
Bit Name Function
IDN
Real timer test
System Information
Details of Html Log File
Item Name Description
Name of ODD and media type
Name of the first IDE HDD and its capacity GB
Name of the second IDE HDD and its capacity GB
Name of FDD
Test Result
Item Name Description
Outline
Tests and Diagnostics
Chapter Replacement Procedures
Replacement Procedures
ExperssCard/Bridge media/Smart card
Removing the Bridge media
105
Replacement Procedures
Overview
Overview
Replacement Procedures Overview
BTN N/H Battery
Safety Precautions
Before You Begin
Disassembly Procedure
Assembly Procedures
Tools and Equipment
Screw Tightening Torque
Grip Color
Screw Notation
Battery pack
Battery pack
Removing the Battery pack
Replacement Procedures Battery pack
Installing the Battery pack
Installing the ExpressCard
ExperssCard/Bridge media/Smart card
Replacement Procedures ExperssCard/Bridge media/Smart card
Installing the Bridge media
Installing the Smart Card
Smart Card Removing the Smart Card
Removing the Memory module
Replacement Procedures Memory module
Memory module
Never press hard or bend the memory module
Removing the memory module
Installing the Memory module
Never press hard or bend a memory module
Fin cover
Fin cover
Removing the Fin cover
Replacement Procedures Fin cover
Installing the Fin cover
SIM card
SIM card
Removing the SIM card
Replacement Procedures SIM card
Removing the SIM card
Installing the SIM card
HDD
Replacement Procedures HDD
Removing the HDD
12 Removing the HDD assembly
13 Removing the HDD
HDD4 Replacement Procedures
Installing the HDD
Keyboard
Replacement Procedures Keyboard
Removing the Keyboard
Remove the following screws securing the keyboard
M2.0⋅3C Bind screw
16 Removing the keyboard
Installing the Keyboard
Optical disk drive DVD-ROM/DVD-Super Multi drive
Removing the Optical disk drive
17 Removing the optical disk drive assembly
18 Removing the optical disk drive assembly
19 Removing the optical disk drive
Installing the Optical disk drive
SW board
SW board
Removing the SW board
Replacement Procedures SW board
Installing the SW board
Wireless LAN card
Wireless LAN card
Removing the Wireless LAN card
Replacement Procedures Wireless LAN card
Installing the Wireless LAN card
Cover assembly and Base assembly
Cover assembly and Base assembly
Removing the Cover assembly and Base assembly
23 Removing the cover assembly and base assembly
24 Removing the cover assembly and base assembly
25 Removing the cover assembly and base assembly
26 Removing the cover assembly and base assembly
Replacement Procedures Cover assembly and Base assembly
Installing the Cover assembly and Base assembly
Cover assembly and Base assembly
13 MDC/USB board
Replacement Procedures 13 MDC/USB board
Removing the MDC/USB board
27 Removing the MDC/USB board 1 MDC model
28 Removing the MDC/USB board 2 MDC model
13 MDC/USB board4 Replacement Procedures
29 Removing the MDC/USB board 3 USB model
Installing the MDC/USB board
RTC battery
RTC battery
Removing the RTC battery
Replacement Procedures RTC battery
Installing the RTC battery
Bluetooth module
Bluetooth module
Removing the Bluetooth module
Replacement Procedures Bluetooth module
Installing the Bluetooth module
Smart card slot
Smart card slot
Removing the Smart card slot
Replacement Procedures Smart card slot
Installing the Smart card slot
Jack/3G/Express board/Microphone/3G card
Jack/3G/Express board/Microphone/3G card
Removing the Jack/3G/Express board/Microphone/3G card
34 Removing the jack/3G/Express board
35 Removing the 3G card
Installing the Jack/3G/Express board/Microphone/3G card
Secure the jack/3G/Express board with the following screw
M2.5⋅6C Tapping screw
18 RGB/USB board
Replacement Procedures 18 RGB/USB board
Removing the RGB/USB board
37 Removing the RGB/USB board
Installing the RGB/USB board
System board
System board
Replacement Procedures System board
Removing the System board
39 Removing the system board
Installing the System board
System board
Replacement Procedures System board
20 CPU/Fin/DC fan
20 CPU/Fin/DC fan
Removing the CPU/Fin/DC fan
Replacement Procedures 20 CPU/Fin/DC fan
40 Removing the fin/DC fan
41 Removing the fin/DC fan
42 Removing the CPU
Installing the CPU/fin/DC fan
43 Installing the CPU
44 Applying new grease
20 CPU/Fin/DC fan
Speaker
Replacement Procedures Speaker
Removing the Speaker
Installing the Speaker
LED lens 2P LCD gum sheet
Speaker
Touch pad/Fingerprint sensor board
Replacement Procedures Touch pad/Fingerprint sensor board
Removing the Touch pad/Fingerprint sensor board
47 Removing the touch pad
48 Removing the fingerprint sensor board
49 Removing the touch pad
50 Removing the touch pad
Installing the Touch pad/Fingerprint sensor board
Insulator Tpad Insulator to the touch pad plate in place
90 「CONFIDENTIAL
LCD unit
LCD unit
Removing the LCD unit
Replacement Procedures LCD unit
52 Removing the LCD unit
M2.5⋅5B Flat Head screw
53 Removing the LCD unit
54 Removing the LCD mask
55 Removing the LCD unit
56 Removing the LCD harness
57 Removing the LCD unit
Installing the LCD unit
Arrange the harness under the guides of the LCD cover
Page
Do not pinch the harnesses
3G antenna cable red 3G antenna cable blue
Arrange the 3G antenna cables under the guides
Camera module/Wireless LAN antenna/3G antenna
Removing the Camera module/Wireless LAN antenna/3G antenna
Camera module/Wireless LAN antenna/3G antenna
59 Removing the wireless LAN antenna/3G antenna
Installing the Camera module/Wireless LAN antenna/3G antenna
Confidential
Wireless LAN model
3G model
Camera model
Appendices
Appendices
Appendix Contents
Appendices
IS2520 Express Card interface connector 40-pin CN6150
CN6070
Figure B-1 System board FGQSY*/FGWSY* layout front
Appendices
Table D-7
Precautions for handling the LCD module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
System board FGQSY*/FGWSY* Front View
Appendix B Board Layout Appendices
Appendices Appendix B Board Layout
Number Name
System board FGQSY*/FGWSY* Back View
Figure B-2 System board FGQFS*/FGWSY* layout back
Table B-2 System board FGQSY*/FGWSY* connectors and ICs back
USB/RGB board Fgqrg */ Fgwrg * View
Front Back
Finger/Touch Pad Button board FGQFS*/FGWFS* View
USB board FGQUS*/ FGWUS* View Non Modem model only
Modem/USB board FGVMD* View Modem model only
JACK/3G/Express board FGQJK*/ FGWJK* View
Appendices Appendix B Board Layout
Pin No Signal Name
System board FGQSY*/FGWSY CN1400 Memory a connector200-pin
Table C- 1 Memory a connector 200-pin 1/3
Appendix C Pin Assignments Appendices
GND ADQS3-B1N ADM3-B1P ADQS3-B1P
ADQS4-B1N
Table C- 2 Memory B connector 200-pin 1/3
CN1410 Memory B connector 200-pin
Appendices Appendix C Pin Assignments
GND BDQS3-B1N BDM3-B1P BDQS3-B1P
BDQS4-B1N
Table C- 3 Sata HDD interface connector 20-pin
CN1900 Sata HDD interface connector 20-pin
C.5 CN1950 Sata ODD interface connector 13-pin
Table C- 4 Sata ODD interface connector 23-pin
Table C- 5 eSATA/USB interface connector 20-pin
CN1970 eSATA/USB interface connector 20-pin
CN2170 Smart Card interface connector 10-pin
Table C- 6 Smart Card interface connector 10-pin
CN2300 Docking interface connector 140-pin
Table C- 7 Docking interface connector 140-pin 1/3
100 101 102
10T
CN2600 PCI-E Mini Card interface connector 52-pin
Table C- 8 PCI-E Mini Card interface connector 52-pin
Table C- 9 Keyboard interface connector 34-pin
CN3230 Keyboard interface connector 34-pin
CN4050 LANRJ45 ） interface connector 14-pin
Table C- 10 LAN interface connector 14-pin
Table C- 11 USB relay interface connector 6-pin
11 CN9510 USB relay interface connector 6-pin
12 CN4440 Bluetooth interface connector 7-pin
Table C- 12 Bluetooth2 interface connector 7-pin
13 CN5300 LCD interface connector 40-pin
Table C- 13 LCD interface connector 40-pin
Table C- 14 FAN interface connector 4-pin
14 CN3380 FAN interface connector 4-pin
15 CN8800 DC-IN connector 4-pin
Table C- 15 DC-IN connector 4-pin
17 CN9540 WebCam interface connector 6-pin
16 CN8810 Battery connector 10-pin
18 CN5690 Displayport interface connector 20-pin
19 IS2140 Media Bridge interface connector 45-pin
Table C- 19 Media Bridge interface connector 45-pin
Table C- 20 Rtcvcc interface connector 3-pin
20 CN9300 Rtcvcc interface connector 3-pin
21 CN9500 P-SW interface connector 8-pin
Table C- 21 P-SW interface connector connector 8-pin
22 CN9530 FGQJK*/FGWJK* board interface connector 40- pin
Table C- 22 FGQJK*/FGWJK* board interface connector 40-pin
ZETCRD-P1P GND SNDMUT-S3N ATBEEP-P3P
Table C- 23 FGQFS*/ FGWFS* board interface connector 14-pin
23 CN9550 FGQFS*/ FGWFS* board interface connector 14- pin
24 CN9511 FGQRG*/ FGWRG* board interface connector 20- pin
Table C- 24 FGQRG*/ FGWRG* board interface connector 20-pin
Appendix C Pin Assignments Appendices
Table C- 26 System board interface connector 20-pin
27 CN4610 USB interface connector 4-pin
28 CN9610 USB relay connector 4-pin
Table C- 27 USB interface connector 4-pin
29 CN5320 RGB interface connector 15-pin
Table C- 29 RGB interface connector 15-pin
Table C- 30 Dual point interface connector 12-pin
31 CN9650 System board interface connector 14-pin
Table C- 31 System board interface connector 14-pin
Table C- 32 System board interface connector 10-pin
33 CN4620 USB interface connector 4-pin
Table C- 33 USB interface connector 4-pin
Table C- 34 System board interface connector 20-pin
35 CN4630 USB interface connector 4-pin
Table C- 35 USB interface connector 4-pin
36 CN3010 MDC module interface connector 12-pin
Table C- 36 MDC interface connector 12-pin
Table C- 37 System board interface connector -pin
ZUSB3G-E3N GND TMP3G-GND TMP3G-SXP
38 CN2610 PCI-E Mini3G Card interface connector 52-pin
Table C- 38 PCI-E Mini3G Card interface connector 52-pin
Table C- 39 SIM board interface connector 10-pin
39 IS2620 SIM board interface connector 7-pin
40 IS2520 Express Card interface connector 40-pin
Table C- 40 Express Card interface connector 26-pin
43 J6051 Microphone connector 6-pin
41 CN6150 Speaker interface connector 4-pin
42 CN6070 Int-Mic interface connector 2-pin
44 J6310 Headphone connector 6-pin
Table D-1 Scan codes set 1 and set 2 1/4
Scan Codes
Appendix D Keyboard Scan/Character Codes Appendices
Cap Keytop Code set Make Break
Caps Lock Enter Shift L No.102
ALT R
122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App
With left Shift With right Shift Set
Table D-4 Scan codes with Fn key
Cap Code set Keytop Make Break
Table D-6 No.124 key scan code
Key Shift Code set Top Make
United States US Keyboard
United Kingdom UK Keyboard
Appendix E Key Layout Appendices
Appendices Appendix E Key Layout
LAN Loopback Connector
RGB Monitor Loopback Connector
Appendix F Wiring diagrams Appendices
Appendices Appendix F Wiring diagrams
Rewriting the Bios
Appendix G Bios rewrite procedures Appendices
Tools
Appendices Appendix G Bios rewrite procedures
Appendix H EC/KBC rewrite procedures Appendices
Rewriting the EC/KBC
Appendices Appendix H EC/KBC rewrite procedures
Table I-1 Mtbf
Appendix I Reliability Appendices
Time hours
Appendices Appendix I Reliability
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