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Toshiba S500M manual Appendices Appendix I Reliability

Models: S500M

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Appendices

Appendix I Reliability

I-2 [CONFIDENTIAL] TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813)

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Toshiba S500M manual Appendices Appendix I Reliability

Contents

File Number Toshiba CorporationCopyright Preface Safety PrecautionsPage Acronyms ConventionsTable of Contents Troubleshooting Procedures Only ONE Test Tests and DiagnosticsReplacement Procedures Appendices Hardware Overview Chapter Hardware OverviewConfidential Chapter Contents Figures Features  HDD Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configurations System unit block diagram case of 10, 10c model） System Unit Block DiagramSystem unit block diagram case of 10GC model Hardware Overview ∙ YEBISU3S Hardware Overview Hardware Overview Hardware Overview AES1660-C-SZ-CA-BB0A-TS Items G8AC0000B320 720KB mode 44MB mode 3.5-inch Floppy Disk Drive USB ExternalTeac FD-05PUB-337 2.5-inch Hard Disk Drive Items SpecificationsG8BC0006T161 G8BC0006T251 G8BC0006T321 G8BC0006T501 Hardware Overview 2.5-inch HDD specificationsOptical Drive ODD DVD-ROM drive specificationsDVD-ROM Drive Teac DV-28S-WTA4 G8CC0004QZ20DVD Super Multi drive DVD-Super Multi DriveG8CC0004LZ20 G8CC0004MZ20 G8CC0004RZ20 DVD Super Multi drive outline dimensionsKeyboard KeyboardLCD Module TFT Color Display15.6HD1366x768 Non-CSV Hardware Overview LCD module specificationsG33C00061110 Number of Dots X 900 H Dot spacing mmPower Supply S4/S5 State Moff Wakeup Hardware Overview Power supply output ratingObject Powe Voltag NameR3V RTC Main Battery Battery specificationsBattery name Material Output Voltage BatteriesBattery Charging Control Battery type Power on hours Power off hoursTime required for charges 11 RTC battery charging/data preservation time RTC battery10 Data preservation time Condition Preservation time12 AC adapter specifications Parameter SpecificationAC Adapter Troubleshooting Procedures Chapter Troubleshooting ProceduresTroubleshooting Procedures Chapter Contents Troubleshooting Procedures Tables FiguresUSB FDD LAN TroubleshootingTroubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Procedure 1 Power Status Check Power Supply TroubleshootingBattery icon Battery icon Power supply statusDC in icon Power supply status Troubleshooting Procedures DC in iconProcedure 2 Error Code Check Error code Error code Where error occursError code Meaning  Main Battery  E3V output  1R05-E1V output Error code Meaning F0h Sub clock does not oscillateProcedure 3 Connection Check Procedure 5 Replacement Check Procedure 4 Charging CheckSystem Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port CheckSystem Bios Boot block processing System Bios IRT processing Troubleshooting Procedures Debug port error status 2/2Error code Contents Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution CheckProcedure 1 FDD Head Cleaning Check USB FDD TroubleshootingProcedure 2 Diagnostic Test Program Execution Check FDD error code and statusCode Status Procedure 3 Connector Check and Replacement Check Page Procedure 1 Partition Check 2.5 HDD TroubleshootingProcedure 2 Message Check Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution CheckProcedure 5 Connector Check and Replacement Check Keyboard Troubleshooting Procedure 1 Diagnostic Test Program Execution CheckProcedure 2 Connector Check and Replacement Check Touch pad or Dual point Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check and Cable Check Display TroubleshootingProcedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Wireless LAN TroubleshootingProcedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Procedure 2 Connector Check Sound TroubleshootingProcedure 3 Replacement Check Procedure 1 Check on Windows OS Bridge media Slot TroubleshootingPCI ExpressCard Slot Troubleshooting Gigabit Ether ExpressCardUSB2.0 5in1 ExpressCard Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON passwordProcedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Web camera Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Tests and Diagnostics Chapter Tests and DiagnosticsTests and Diagnostics Display Test Heatrun Test20.1 20.2Setup How to start T&D Configuration of Test Equipment35.3 Test Operating Procedure 35.4 Error Code StatusTables Diagnostics menu Diagnostic Test2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Subtest Names Subtest names 1/2Test Name Subtest No Subtest Name Hard Disk Tests and Diagnostics Subtest names 2/2System Test Operating clock speed can be changed Memory. One test takes 3 seconds Keyboard Test in Progress Keyboard TestDisplay Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test Worst pattern data Cylinder HDDReal Timer Test To exit the test, press Enter NDP Test Expansion Test Sub# Address Good Bad ContentsTests and Diagnostics CD-ROM/DVD-ROM Test Device name Error code Error status name Error Code and Error Status NamesTests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard Disk Test Detail Status Hard disk controller status register contentsTests and Diagnostics HDC Error register contents Operations Program DescriptionIf Test OK, Press DellEnterkey Tests and Diagnostics Subtest 03 Touch Pad Exit Press Enter and following message appears in the display Button Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Pushing Eject-SW, and press Enter Key Volume button test Press Volume Down Head Cleaning Function DescriptionEnter Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Tests and Diagnostics Format Floppy Disk Drive UtilitiesSelect a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Check of the wireless LAN card type Wireless LAN Test Program AtherosCheck of the antenna connection How to setup the REF PC Wireless LAN Test Program Intel-made a/b/g/n Setting upTests and Diagnostics Tests and Diagnostics Tests and Diagnostics ・WTWINSVR.EXE How to startWireless LAN Test Program Intel-made Shirley Peak on DUT PC Wireless LAN Test Program on DUT PC Intel-madePress any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test ProgramReceive Tests and Diagnostics Modem loopback test Modem testTest procedure Bluetooth test PreparationTests and Diagnostics Machine IEEE1394 test Not UsedSound Test program Main menu SetupAdvanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Moving Within the Setup Menu and Changing Values Accepting Changes and Exiting the Setup WindowFactory Preset Configuration How to change setup Options Outline of Specification Maintenance WinPE&FreeDos Test Program OperationOutline Outline of WindowsPE T&DStarting from CD Starting Toshiba Test & DiagnosticTests and Diagnostics Equipment Configuration for Test Windows PE T&DTest Item Equipment required Remarks Manual Start Starting T&D Automatic StartExplanation of each item System Information MenuUuid DescriptionMemory Other Device Test Menu Status Description Test setting and ResultThis is displayed before the start of every test or if Test Procedure Test Log Management Screen Display of Test ResultTests and Diagnostics Tests and Diagnostics System Utility Menu USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description Tests and Diagnostics Details of Each Test Function HDD Physical Test Tests and Diagnostics Hddl HDD Logical TestMemory Test Tests and Diagnostics Name Disk Type Drive Type USB TestMessage Explanation Remarks ODD Test ODD Wired LAN Test Tests and Diagnostics CPU Test Tests and Diagnostics Video Test FDD Test Message Explanation Remarks IEEE1394 Test Tests and Diagnostics Timer Test Timer Keyboard Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Mouse Test Tests and Diagnostics Tests and Diagnostics Configuration of Test Equipment Test device configurationDOS T&D Test program configuration Test program list Test name Test NoTest item How to start T&D Diagnostics main menu Fllppy Disk Test Diagnostics test menuHard Disk Test Sub test menu Test Loop Test Operating Procedure［［ Halt Operation ］］ Device Name Code Status Error Code StatusFDD Record not Found Log Utilities（Task #5） Task FunctionSub test No Running Test（Task #6）35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Keyboard Test Display test Screen ModeTest Data ?? Track no ?? Head no ? Floppy Disk Test［ FDC Status ］ Tests and Diagnostics Hard Disk Test HDC Status Not used HDC Status P 1F7hIDN Bit Name FunctionReal timer test Details of Html Log File System InformationItem Name Description Name of the second IDE HDD and its capacity GB Name of the first IDE HDD and its capacity GBName of ODD and media type Name of FDDItem Name Description Test ResultOutline Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures ExperssCard/Bridge media/Smart card Removing the Bridge media 105 Replacement Procedures Overview OverviewReplacement Procedures Overview BTN N/H Battery Safety Precautions Before You Begin Disassembly Procedure Tools and Equipment Assembly ProceduresScrew Tightening Torque Grip Color Screw Notation Battery pack Battery packRemoving the Battery pack Installing the Battery pack Replacement Procedures Battery packExperssCard/Bridge media/Smart card Installing the ExpressCardInstalling the Bridge media Replacement Procedures ExperssCard/Bridge media/Smart cardSmart Card Removing the Smart Card Installing the Smart CardMemory module Replacement Procedures Memory moduleRemoving the Memory module Never press hard or bend the memory moduleRemoving the memory module Never press hard or bend a memory module Installing the Memory moduleFin cover Fin coverRemoving the Fin cover Installing the Fin cover Replacement Procedures Fin coverSIM card SIM cardRemoving the SIM card Removing the SIM card Replacement Procedures SIM cardInstalling the SIM card Replacement Procedures HDD HDDRemoving the HDD 12 Removing the HDD assembly 13 Removing the HDD Installing the HDD HDD4 Replacement ProceduresReplacement Procedures Keyboard KeyboardRemoving the Keyboard M2.0⋅3C Bind screw Remove the following screws securing the keyboard16 Removing the keyboard Installing the Keyboard Removing the Optical disk drive Optical disk drive DVD-ROM/DVD-Super Multi drive17 Removing the optical disk drive assembly 18 Removing the optical disk drive assembly 19 Removing the optical disk drive Installing the Optical disk drive SW board SW boardRemoving the SW board Installing the SW board Replacement Procedures SW boardWireless LAN card Wireless LAN cardRemoving the Wireless LAN card Installing the Wireless LAN card Replacement Procedures Wireless LAN cardCover assembly and Base assembly Cover assembly and Base assemblyRemoving the Cover assembly and Base assembly 23 Removing the cover assembly and base assembly 24 Removing the cover assembly and base assembly 25 Removing the cover assembly and base assembly 26 Removing the cover assembly and base assembly Installing the Cover assembly and Base assembly Replacement Procedures Cover assembly and Base assemblyCover assembly and Base assembly Replacement Procedures 13 MDC/USB board 13 MDC/USB boardRemoving the MDC/USB board 27 Removing the MDC/USB board 1 MDC model 28 Removing the MDC/USB board 2 MDC model 29 Removing the MDC/USB board 3 USB model 13 MDC/USB board4 Replacement ProceduresInstalling the MDC/USB board RTC battery RTC batteryRemoving the RTC battery Installing the RTC battery Replacement Procedures RTC batteryBluetooth module Bluetooth moduleRemoving the Bluetooth module Installing the Bluetooth module Replacement Procedures Bluetooth moduleSmart card slot Smart card slotRemoving the Smart card slot Installing the Smart card slot Replacement Procedures Smart card slotJack/3G/Express board/Microphone/3G card Jack/3G/Express board/Microphone/3G cardRemoving the Jack/3G/Express board/Microphone/3G card 34 Removing the jack/3G/Express board 35 Removing the 3G card Installing the Jack/3G/Express board/Microphone/3G card M2.5⋅6C Tapping screw Secure the jack/3G/Express board with the following screwReplacement Procedures 18 RGB/USB board 18 RGB/USB boardRemoving the RGB/USB board 37 Removing the RGB/USB board Installing the RGB/USB board System board System boardRemoving the System board Replacement Procedures System board39 Removing the system board Installing the System board System board Replacement Procedures System board 20 CPU/Fin/DC fan 20 CPU/Fin/DC fanRemoving the CPU/Fin/DC fan 40 Removing the fin/DC fan Replacement Procedures 20 CPU/Fin/DC fan41 Removing the fin/DC fan 42 Removing the CPU 43 Installing the CPU Installing the CPU/fin/DC fan44 Applying new grease 20 CPU/Fin/DC fan Replacement Procedures Speaker SpeakerRemoving the Speaker Installing the Speaker LED lens 2P LCD gum sheet Speaker Replacement Procedures Touch pad/Fingerprint sensor board Touch pad/Fingerprint sensor boardRemoving the Touch pad/Fingerprint sensor board 47 Removing the touch pad 48 Removing the fingerprint sensor board 49 Removing the touch pad 50 Removing the touch pad Insulator Tpad Insulator to the touch pad plate in place Installing the Touch pad/Fingerprint sensor board90 「CONFIDENTIAL LCD unit LCD unitRemoving the LCD unit 52 Removing the LCD unit Replacement Procedures LCD unit53 Removing the LCD unit M2.5⋅5B Flat Head screw54 Removing the LCD mask 55 Removing the LCD unit 56 Removing the LCD harness 57 Removing the LCD unit Installing the LCD unit Arrange the harness under the guides of the LCD cover Page Do not pinch the harnesses 3G antenna cable red 3G antenna cable blue Arrange the 3G antenna cables under the guides Removing the Camera module/Wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antenna59 Removing the wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antennaInstalling the Camera module/Wireless LAN antenna/3G antenna Confidential Wireless LAN model 3G model Camera model Appendices Appendices Appendix Contents Appendices CN6070 IS2520 Express Card interface connector 40-pin CN6150Figure B-1 System board FGQSY*/FGWSY* layout front Appendices Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD moduleAppendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices System board FGQSY*/FGWSY* Front ViewNumber Name Appendices Appendix B Board LayoutFigure B-2 System board FGQFS*/FGWSY* layout back System board FGQSY*/FGWSY* Back ViewTable B-2 System board FGQSY*/FGWSY* connectors and ICs back Front Back USB/RGB board Fgqrg */ Fgwrg * ViewFinger/Touch Pad Button board FGQFS*/FGWFS* View USB board FGQUS*/ FGWUS* View Non Modem model only Modem/USB board FGVMD* View Modem model only JACK/3G/Express board FGQJK*/ FGWJK* View Appendices Appendix B Board Layout Table C- 1 Memory a connector 200-pin 1/3 System board FGQSY*/FGWSY CN1400 Memory a connector200-pinPin No Signal Name Appendix C Pin Assignments AppendicesGND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N CN1410 Memory B connector 200-pin Table C- 2 Memory B connector 200-pin 1/3Appendices Appendix C Pin Assignments GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N C.5 CN1950 Sata ODD interface connector 13-pin CN1900 Sata HDD interface connector 20-pinTable C- 3 Sata HDD interface connector 20-pin Table C- 4 Sata ODD interface connector 23-pinCN2170 Smart Card interface connector 10-pin CN1970 eSATA/USB interface connector 20-pinTable C- 5 eSATA/USB interface connector 20-pin Table C- 6 Smart Card interface connector 10-pinTable C- 7 Docking interface connector 140-pin 1/3 CN2300 Docking interface connector 140-pin100 101 102 10T Table C- 8 PCI-E Mini Card interface connector 52-pin CN2600 PCI-E Mini Card interface connector 52-pinCN4050 LANRJ45 ） interface connector 14-pin CN3230 Keyboard interface connector 34-pinTable C- 9 Keyboard interface connector 34-pin Table C- 10 LAN interface connector 14-pin12 CN4440 Bluetooth interface connector 7-pin 11 CN9510 USB relay interface connector 6-pinTable C- 11 USB relay interface connector 6-pin Table C- 12 Bluetooth2 interface connector 7-pinTable C- 13 LCD interface connector 40-pin 13 CN5300 LCD interface connector 40-pin15 CN8800 DC-IN connector 4-pin 14 CN3380 FAN interface connector 4-pinTable C- 14 FAN interface connector 4-pin Table C- 15 DC-IN connector 4-pin16 CN8810 Battery connector 10-pin 17 CN9540 WebCam interface connector 6-pin18 CN5690 Displayport interface connector 20-pin Table C- 19 Media Bridge interface connector 45-pin 19 IS2140 Media Bridge interface connector 45-pin21 CN9500 P-SW interface connector 8-pin 20 CN9300 Rtcvcc interface connector 3-pinTable C- 20 Rtcvcc interface connector 3-pin Table C- 21 P-SW interface connector connector 8-pinTable C- 22 FGQJK*/FGWJK* board interface connector 40-pin 22 CN9530 FGQJK*/FGWJK* board interface connector 40- pinZETCRD-P1P GND SNDMUT-S3N ATBEEP-P3P 24 CN9511 FGQRG*/ FGWRG* board interface connector 20- pin 23 CN9550 FGQFS*/ FGWFS* board interface connector 14- pinTable C- 23 FGQFS*/ FGWFS* board interface connector 14-pin Table C- 24 FGQRG*/ FGWRG* board interface connector 20-pinAppendix C Pin Assignments Appendices 28 CN9610 USB relay connector 4-pin 27 CN4610 USB interface connector 4-pinTable C- 26 System board interface connector 20-pin Table C- 27 USB interface connector 4-pinTable C- 29 RGB interface connector 15-pin 29 CN5320 RGB interface connector 15-pin31 CN9650 System board interface connector 14-pin Table C- 30 Dual point interface connector 12-pinTable C- 31 System board interface connector 14-pin 33 CN4620 USB interface connector 4-pin Table C- 32 System board interface connector 10-pinTable C- 33 USB interface connector 4-pin 35 CN4630 USB interface connector 4-pin Table C- 34 System board interface connector 20-pinTable C- 35 USB interface connector 4-pin Table C- 36 MDC interface connector 12-pin 36 CN3010 MDC module interface connector 12-pinTable C- 37 System board interface connector -pin ZUSB3G-E3N GND TMP3G-GND TMP3G-SXP Table C- 38 PCI-E Mini3G Card interface connector 52-pin 38 CN2610 PCI-E Mini3G Card interface connector 52-pin40 IS2520 Express Card interface connector 40-pin 39 IS2620 SIM board interface connector 7-pinTable C- 39 SIM board interface connector 10-pin Table C- 40 Express Card interface connector 26-pin42 CN6070 Int-Mic interface connector 2-pin 41 CN6150 Speaker interface connector 4-pin43 J6051 Microphone connector 6-pin 44 J6310 Headphone connector 6-pinAppendix D Keyboard Scan/Character Codes Appendices Scan CodesTable D-1 Scan codes set 1 and set 2 1/4 Cap Keytop Code set Make BreakCaps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Cap Code set Keytop Make Break Table D-4 Scan codes with Fn keyTable D-6 No.124 key scan code Key Shift Code set Top Make United Kingdom UK Keyboard United States US KeyboardAppendix E Key Layout Appendices Appendices Appendix E Key Layout RGB Monitor Loopback Connector LAN Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Appendix G Bios rewrite procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures AppendicesAppendices Appendix H EC/KBC rewrite procedures Appendix I Reliability Appendices Table I-1 MtbfTime hours Appendices Appendix I Reliability