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Toshiba S500M manual Confidential

Models: S500M

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Troubleshooting Specification Install Error codes System Unit Block Diagram Bluetooth Pin No Signal Name KBC Error HDC Error Real Timer Test Wired LAN Test

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1 Hardware Overview

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TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813)

[CONFIDENTIAL]

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Toshiba S500M manual Confidential

Page 11 Page 13

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Contents

Toshiba Corporation File Number Copyright Safety Precautions PrefacePage Conventions Acronyms Table of Contents Troubleshooting Procedures Tests and Diagnostics Only ONE Test Replacement Procedures Appendices Chapter Hardware Overview Hardware Overview Confidential Chapter Contents Figures Features  HDD Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configurations System Unit Block Diagram System unit block diagram case of 10, 10c model） System unit block diagram case of 10GC model Hardware Overview ∙ YEBISU3S Hardware Overview Hardware Overview Hardware Overview AES1660-C-SZ-CA-BB0A-TS Items G8AC0000B320 720KB mode 44MB mode 3.5-inch Floppy Disk Drive USB ExternalTeac FD-05PUB-337 Items Specifications 2.5-inch Hard Disk Drive Hardware Overview 2.5-inch HDD specifications G8BC0006T161 G8BC0006T251 G8BC0006T321 G8BC0006T501 DVD-ROM drive specifications Optical Drive ODDDVD-ROM Drive Teac DV-28S-WTA4 G8CC0004QZ20 DVD-Super Multi Drive DVD Super Multi drive DVD Super Multi drive outline dimensions G8CC0004LZ20 G8CC0004MZ20 G8CC0004RZ20 Keyboard Keyboard TFT Color Display LCD Module Hardware Overview LCD module specifications 15.6HD1366x768 Non-CSVG33C00061110 Number of Dots X 900 H Dot spacing mm Power Supply Hardware Overview Power supply output rating S4/S5 State Moff WakeupObject Powe Voltag Name R3V RTC Battery specifications Main BatteryBattery name Material Output Voltage Batteries Battery Charging Control Battery type Power on hours Power off hoursTime required for charges RTC battery 11 RTC battery charging/data preservation time10 Data preservation time Condition Preservation time 12 AC adapter specifications Parameter SpecificationAC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting Procedures Figures Tables Troubleshooting USB FDD LAN Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Power Supply Troubleshooting Procedure 1 Power Status CheckBattery icon Battery icon Power supply status Troubleshooting Procedures DC in icon DC in icon Power supply status Procedure 2 Error Code Check Error code Error code Where error occursError code Meaning  Main Battery  E3V output Error code Meaning F0h Sub clock does not oscillate  1R05-E1V output Procedure 3 Connection Check Procedure 4 Charging Check Procedure 5 Replacement Check System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error Procedure 2 Debugging Port Check A set of tool for debug port test System Bios Boot block processing Troubleshooting Procedures Debug port error status 2/2 System Bios IRT processing Error code Contents Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check USB FDD Troubleshooting Procedure 1 FDD Head Cleaning Check Procedure 2 Diagnostic Test Program Execution Check FDD error code and statusCode Status Procedure 3 Connector Check and Replacement Check Page 2.5 HDD Troubleshooting Procedure 1 Partition Check Procedure 2 Message Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check 2.5 Hard disk drive error code and status Procedure 5 Connector Check and Replacement Check Keyboard Troubleshooting Procedure 1 Diagnostic Test Program Execution CheckProcedure 2 Connector Check and Replacement Check Touch pad or Dual point Troubleshooting Procedure 2 Connector Check and Replacement Check Display Troubleshooting Procedure 2 Connector Check and Cable Check Procedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Wireless LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Procedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Sound Troubleshooting Procedure 2 Connector Check Procedure 3 Replacement Check Bridge media Slot Troubleshooting Procedure 1 Check on Windows OS PCI ExpressCard Slot Troubleshooting Gigabit Ether ExpressCardUSB2.0 5in1 ExpressCard Fingerprint sensor Troubleshooting Procedure 1 Setting Windows Log-ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Web camera Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Chapter Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Heatrun Test Display Test20.1 20.2 Setup Configuration of Test Equipment How to start T&D35.3 Test Operating Procedure 35.4 Error Code Status Tables Diagnostic Test Diagnostics menu 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Subtest Names Subtest names 1/2Test Name Subtest No Subtest Name Tests and Diagnostics Subtest names 2/2 Hard Disk System Test Operating clock speed can be changed Memory. One test takes 3 seconds Keyboard Test Keyboard Test in Progress Display Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test HDD Worst pattern data Cylinder Real Timer Test To exit the test, press Enter NDP Test Sub# Address Good Bad Contents Expansion Test Tests and Diagnostics CD-ROM/DVD-ROM Test Error Code and Error Status Names Device name Error code Error status name Tests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard disk controller status register contents Hard Disk Test Detail Status Tests and Diagnostics HDC Error register contents Program Description Operations If Test OK, Press DellEnterkey Tests and Diagnostics Subtest 03 Touch Pad Exit Press Enter and following message appears in the display Button Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Pushing Eject-SW, and press Enter Key Volume button test Press Volume Down Head Cleaning Function DescriptionEnter Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Tests and Diagnostics Floppy Disk Drive Utilities Format Select a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Wireless LAN Test Program Atheros Check of the wireless LAN card type Check of the antenna connection Wireless LAN Test Program Intel-made a/b/g/n Setting up How to setup the REF PC Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics How to start ・WTWINSVR.EXE Wireless LAN Test Program on DUT PC Intel-made Wireless LAN Test Program Intel-made Shirley Peak on DUT PC Press any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna 29 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN test Receive Tests and Diagnostics Modem test Modem loopback test Bluetooth test Preparation Test procedure Tests and Diagnostics IEEE1394 test Not Used Machine Sound Test program Setup Main menu Advanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Moving Within the Setup Menu and Changing Values Accepting Changes and Exiting the Setup WindowFactory Preset Configuration How to change setup Options Maintenance WinPE&FreeDos Test Program Operation Outline of SpecificationOutline Outline of WindowsPE T&D Starting Toshiba Test & Diagnostic Starting from CD Tests and Diagnostics Equipment Configuration for Test Windows PE T&DTest Item Equipment required Remarks Starting T&D Automatic Start Manual Start System Information Menu Explanation of each item Description Uuid Memory Other Device Test Menu Test setting and Result Status Description This is displayed before the start of every test or if Test Procedure Display of Test Result Test Log Management Screen Tests and Diagnostics Tests and Diagnostics System Utility Menu USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description Tests and Diagnostics Details of Each Test Function HDD Physical Test Tests and Diagnostics HDD Logical Test Hddl Memory Test Tests and Diagnostics USB Test Name Disk Type Drive Type Message Explanation Remarks ODD Test ODD Wired LAN Test Tests and Diagnostics CPU Test Tests and Diagnostics Video Test FDD Test Message Explanation Remarks IEEE1394 Test Tests and Diagnostics Timer Test Timer Keyboard Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Mouse Test Tests and Diagnostics Tests and Diagnostics Configuration of Test Equipment Test device configurationDOS T&D Test program configuration Test program list Test name Test NoTest item How to start T&D Diagnostics main menu Diagnostics test menu Fllppy Disk Test Hard Disk Test Sub test menu Test Operating Procedure Test Loop ［［ Halt Operation ］］ Error Code Status Device Name Code Status FDD Record not Found Task Function Log Utilities（Task #5） Running Test（Task #6） Sub test No 35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Keyboard Test Screen Mode Display test Floppy Disk Test Test Data ?? Track no ?? Head no ? ［ FDC Status ］ Tests and Diagnostics Hard Disk Test HDC Status HDC Status P 1F7h Not used Bit Name Function IDN Real timer test Details of Html Log File System InformationItem Name Description Name of the first IDE HDD and its capacity GB Name of the second IDE HDD and its capacity GBName of ODD and media type Name of FDD Test Result Item Name Description Outline Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures ExperssCard/Bridge media/Smart card Removing the Bridge media 105 Replacement Procedures Overview Overview Replacement Procedures Overview BTN N/H Battery Safety Precautions Before You Begin Disassembly Procedure Assembly Procedures Tools and Equipment Screw Tightening Torque Grip Color Screw Notation Battery pack Battery packRemoving the Battery pack Replacement Procedures Battery pack Installing the Battery pack Installing the ExpressCard ExperssCard/Bridge media/Smart card Replacement Procedures ExperssCard/Bridge media/Smart card Installing the Bridge media Installing the Smart Card Smart Card Removing the Smart Card Replacement Procedures Memory module Memory moduleRemoving the Memory module Never press hard or bend the memory module Removing the memory module Installing the Memory module Never press hard or bend a memory module Fin cover Fin coverRemoving the Fin cover Replacement Procedures Fin cover Installing the Fin cover SIM card SIM cardRemoving the SIM card Replacement Procedures SIM card Removing the SIM card Installing the SIM card Replacement Procedures HDD HDDRemoving the HDD 12 Removing the HDD assembly 13 Removing the HDD HDD4 Replacement Procedures Installing the HDD Replacement Procedures Keyboard KeyboardRemoving the Keyboard Remove the following screws securing the keyboard M2.0⋅3C Bind screw 16 Removing the keyboard Installing the Keyboard Optical disk drive DVD-ROM/DVD-Super Multi drive Removing the Optical disk drive 17 Removing the optical disk drive assembly 18 Removing the optical disk drive assembly 19 Removing the optical disk drive Installing the Optical disk drive SW board SW boardRemoving the SW board Replacement Procedures SW board Installing the SW board Wireless LAN card Wireless LAN cardRemoving the Wireless LAN card Replacement Procedures Wireless LAN card Installing the Wireless LAN card Cover assembly and Base assembly Cover assembly and Base assemblyRemoving the Cover assembly and Base assembly 23 Removing the cover assembly and base assembly 24 Removing the cover assembly and base assembly 25 Removing the cover assembly and base assembly 26 Removing the cover assembly and base assembly Replacement Procedures Cover assembly and Base assembly Installing the Cover assembly and Base assembly Cover assembly and Base assembly Replacement Procedures 13 MDC/USB board 13 MDC/USB boardRemoving the MDC/USB board 27 Removing the MDC/USB board 1 MDC model 28 Removing the MDC/USB board 2 MDC model 13 MDC/USB board4 Replacement Procedures 29 Removing the MDC/USB board 3 USB model Installing the MDC/USB board RTC battery RTC batteryRemoving the RTC battery Replacement Procedures RTC battery Installing the RTC battery Bluetooth module Bluetooth moduleRemoving the Bluetooth module Replacement Procedures Bluetooth module Installing the Bluetooth module Smart card slot Smart card slotRemoving the Smart card slot Replacement Procedures Smart card slot Installing the Smart card slot Jack/3G/Express board/Microphone/3G card Jack/3G/Express board/Microphone/3G cardRemoving the Jack/3G/Express board/Microphone/3G card 34 Removing the jack/3G/Express board 35 Removing the 3G card Installing the Jack/3G/Express board/Microphone/3G card Secure the jack/3G/Express board with the following screw M2.5⋅6C Tapping screw Replacement Procedures 18 RGB/USB board 18 RGB/USB boardRemoving the RGB/USB board 37 Removing the RGB/USB board Installing the RGB/USB board System board System board Replacement Procedures System board Removing the System board 39 Removing the system board Installing the System board System board Replacement Procedures System board 20 CPU/Fin/DC fan 20 CPU/Fin/DC fanRemoving the CPU/Fin/DC fan Replacement Procedures 20 CPU/Fin/DC fan 40 Removing the fin/DC fan 41 Removing the fin/DC fan 42 Removing the CPU Installing the CPU/fin/DC fan 43 Installing the CPU 44 Applying new grease 20 CPU/Fin/DC fan Replacement Procedures Speaker SpeakerRemoving the Speaker Installing the Speaker LED lens 2P LCD gum sheet Speaker Replacement Procedures Touch pad/Fingerprint sensor board Touch pad/Fingerprint sensor boardRemoving the Touch pad/Fingerprint sensor board 47 Removing the touch pad 48 Removing the fingerprint sensor board 49 Removing the touch pad 50 Removing the touch pad Installing the Touch pad/Fingerprint sensor board Insulator Tpad Insulator to the touch pad plate in place 90 「CONFIDENTIAL LCD unit LCD unitRemoving the LCD unit Replacement Procedures LCD unit 52 Removing the LCD unit M2.5⋅5B Flat Head screw 53 Removing the LCD unit 54 Removing the LCD mask 55 Removing the LCD unit 56 Removing the LCD harness 57 Removing the LCD unit Installing the LCD unit Arrange the harness under the guides of the LCD cover Page Do not pinch the harnesses 3G antenna cable red 3G antenna cable blue Arrange the 3G antenna cables under the guides Camera module/Wireless LAN antenna/3G antenna Removing the Camera module/Wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antenna 59 Removing the wireless LAN antenna/3G antenna Installing the Camera module/Wireless LAN antenna/3G antenna Confidential Wireless LAN model 3G model Camera model Appendices Appendices Appendix Contents Appendices IS2520 Express Card interface connector 40-pin CN6150 CN6070 Figure B-1 System board FGQSY*/FGWSY* layout front Appendices Table D-7 Precautions for handling the LCD module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module System board FGQSY*/FGWSY* Front View Appendix B Board Layout Appendices Appendices Appendix B Board Layout Number Name System board FGQSY*/FGWSY* Back View Figure B-2 System board FGQFS*/FGWSY* layout back Table B-2 System board FGQSY*/FGWSY* connectors and ICs back USB/RGB board Fgqrg */ Fgwrg * View Front Back Finger/Touch Pad Button board FGQFS*/FGWFS* View USB board FGQUS*/ FGWUS* View Non Modem model only Modem/USB board FGVMD* View Modem model only JACK/3G/Express board FGQJK*/ FGWJK* View Appendices Appendix B Board Layout System board FGQSY*/FGWSY CN1400 Memory a connector200-pin Table C- 1 Memory a connector 200-pin 1/3Pin No Signal Name Appendix C Pin Assignments Appendices GND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N CN1410 Memory B connector 200-pin Table C- 2 Memory B connector 200-pin 1/3Appendices Appendix C Pin Assignments GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N CN1900 Sata HDD interface connector 20-pin C.5 CN1950 Sata ODD interface connector 13-pinTable C- 3 Sata HDD interface connector 20-pin Table C- 4 Sata ODD interface connector 23-pin CN1970 eSATA/USB interface connector 20-pin CN2170 Smart Card interface connector 10-pinTable C- 5 eSATA/USB interface connector 20-pin Table C- 6 Smart Card interface connector 10-pin CN2300 Docking interface connector 140-pin Table C- 7 Docking interface connector 140-pin 1/3 100 101 102 10T CN2600 PCI-E Mini Card interface connector 52-pin Table C- 8 PCI-E Mini Card interface connector 52-pin CN3230 Keyboard interface connector 34-pin CN4050 LANRJ45 ） interface connector 14-pinTable C- 9 Keyboard interface connector 34-pin Table C- 10 LAN interface connector 14-pin 11 CN9510 USB relay interface connector 6-pin 12 CN4440 Bluetooth interface connector 7-pinTable C- 11 USB relay interface connector 6-pin Table C- 12 Bluetooth2 interface connector 7-pin 13 CN5300 LCD interface connector 40-pin Table C- 13 LCD interface connector 40-pin 14 CN3380 FAN interface connector 4-pin 15 CN8800 DC-IN connector 4-pinTable C- 14 FAN interface connector 4-pin Table C- 15 DC-IN connector 4-pin 16 CN8810 Battery connector 10-pin 17 CN9540 WebCam interface connector 6-pin18 CN5690 Displayport interface connector 20-pin 19 IS2140 Media Bridge interface connector 45-pin Table C- 19 Media Bridge interface connector 45-pin 20 CN9300 Rtcvcc interface connector 3-pin 21 CN9500 P-SW interface connector 8-pinTable C- 20 Rtcvcc interface connector 3-pin Table C- 21 P-SW interface connector connector 8-pin 22 CN9530 FGQJK*/FGWJK* board interface connector 40- pin Table C- 22 FGQJK*/FGWJK* board interface connector 40-pin ZETCRD-P1P GND SNDMUT-S3N ATBEEP-P3P 23 CN9550 FGQFS*/ FGWFS* board interface connector 14- pin 24 CN9511 FGQRG*/ FGWRG* board interface connector 20- pinTable C- 23 FGQFS*/ FGWFS* board interface connector 14-pin Table C- 24 FGQRG*/ FGWRG* board interface connector 20-pin Appendix C Pin Assignments Appendices 27 CN4610 USB interface connector 4-pin 28 CN9610 USB relay connector 4-pinTable C- 26 System board interface connector 20-pin Table C- 27 USB interface connector 4-pin 29 CN5320 RGB interface connector 15-pin Table C- 29 RGB interface connector 15-pin 31 CN9650 System board interface connector 14-pin Table C- 30 Dual point interface connector 12-pinTable C- 31 System board interface connector 14-pin 33 CN4620 USB interface connector 4-pin Table C- 32 System board interface connector 10-pinTable C- 33 USB interface connector 4-pin 35 CN4630 USB interface connector 4-pin Table C- 34 System board interface connector 20-pinTable C- 35 USB interface connector 4-pin 36 CN3010 MDC module interface connector 12-pin Table C- 36 MDC interface connector 12-pin Table C- 37 System board interface connector -pin ZUSB3G-E3N GND TMP3G-GND TMP3G-SXP 38 CN2610 PCI-E Mini3G Card interface connector 52-pin Table C- 38 PCI-E Mini3G Card interface connector 52-pin 39 IS2620 SIM board interface connector 7-pin 40 IS2520 Express Card interface connector 40-pinTable C- 39 SIM board interface connector 10-pin Table C- 40 Express Card interface connector 26-pin 41 CN6150 Speaker interface connector 4-pin 42 CN6070 Int-Mic interface connector 2-pin43 J6051 Microphone connector 6-pin 44 J6310 Headphone connector 6-pin Scan Codes Appendix D Keyboard Scan/Character Codes AppendicesTable D-1 Scan codes set 1 and set 2 1/4 Cap Keytop Code set Make Break Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Table D-4 Scan codes with Fn key Cap Code set Keytop Make Break Table D-6 No.124 key scan code Key Shift Code set Top Make United Kingdom UK Keyboard United States US KeyboardAppendix E Key Layout Appendices Appendices Appendix E Key Layout RGB Monitor Loopback Connector LAN Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Appendix G Bios rewrite procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios rewrite procedures Appendix H EC/KBC rewrite procedures Appendices Rewriting the EC/KBC Appendices Appendix H EC/KBC rewrite procedures Appendix I Reliability Appendices Table I-1 MtbfTime hours Appendices Appendix I Reliability

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