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Toshiba S500M manual Troubleshooting Procedures

Models: S500M

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Troubleshooting Procedures

2-2 [CONFIDENTIAL] TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813)

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Toshiba S500M manual Troubleshooting Procedures

Contents

File Number Toshiba CorporationCopyright Preface Safety PrecautionsPage Acronyms ConventionsTable of Contents Troubleshooting Procedures Only ONE Test Tests and DiagnosticsReplacement Procedures Appendices Hardware Overview Chapter Hardware OverviewConfidential Chapter Contents Figures Features  HDD Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configurations System unit block diagram case of 10, 10c model） System Unit Block DiagramSystem unit block diagram case of 10GC model Hardware Overview ∙ YEBISU3S Hardware Overview Hardware Overview Hardware Overview AES1660-C-SZ-CA-BB0A-TS Teac FD-05PUB-337 Items G8AC0000B320 720KB mode 44MB mode3.5-inch Floppy Disk Drive USB External 2.5-inch Hard Disk Drive Items SpecificationsG8BC0006T161 G8BC0006T251 G8BC0006T321 G8BC0006T501 Hardware Overview 2.5-inch HDD specificationsTeac DV-28S-WTA4 G8CC0004QZ20 DVD-ROM drive specificationsOptical Drive ODD DVD-ROM DriveDVD Super Multi drive DVD-Super Multi DriveG8CC0004LZ20 G8CC0004MZ20 G8CC0004RZ20 DVD Super Multi drive outline dimensionsKeyboard KeyboardLCD Module TFT Color DisplayNumber of Dots X 900 H Dot spacing mm Hardware Overview LCD module specifications15.6HD1366x768 Non-CSV G33C00061110Power Supply Powe Voltag Name Hardware Overview Power supply output ratingS4/S5 State Moff Wakeup ObjectR3V RTC Batteries Battery specificationsMain Battery Battery name Material Output VoltageTime required for charges Battery Charging ControlBattery type Power on hours Power off hours Condition Preservation time RTC battery11 RTC battery charging/data preservation time 10 Data preservation timeAC Adapter 12 AC adapter specificationsParameter Specification Troubleshooting Procedures Chapter Troubleshooting ProceduresTroubleshooting Procedures Chapter Contents Troubleshooting Procedures Tables FiguresUSB FDD LAN TroubleshootingTroubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Battery icon Power supply status Power Supply TroubleshootingProcedure 1 Power Status Check Battery iconDC in icon Power supply status Troubleshooting Procedures DC in iconProcedure 2 Error Code Check Error code Meaning Error codeError code Where error occurs  Main Battery  E3V output  1R05-E1V output Error code Meaning F0h Sub clock does not oscillateProcedure 3 Connection Check Procedure 5 Replacement Check Procedure 4 Charging CheckSystem Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port CheckSystem Bios Boot block processing System Bios IRT processing Troubleshooting Procedures Debug port error status 2/2Error code Contents Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution CheckProcedure 1 FDD Head Cleaning Check USB FDD TroubleshootingCode Status Procedure 2 Diagnostic Test Program Execution CheckFDD error code and status Procedure 3 Connector Check and Replacement Check Page Procedure 1 Partition Check 2.5 HDD TroubleshootingProcedure 2 Message Check Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution CheckProcedure 5 Connector Check and Replacement Check Procedure 2 Connector Check and Replacement Check Keyboard TroubleshootingProcedure 1 Diagnostic Test Program Execution Check Touch pad or Dual point Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check and Cable Check Display TroubleshootingProcedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Wireless LAN TroubleshootingProcedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Procedure 2 Connector Check Sound TroubleshootingProcedure 3 Replacement Check Procedure 1 Check on Windows OS Bridge media Slot TroubleshootingUSB2.0 5in1 ExpressCard PCI ExpressCard Slot TroubleshootingGigabit Ether ExpressCard Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON passwordProcedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Web camera Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Tests and Diagnostics Chapter Tests and DiagnosticsTests and Diagnostics 20.2 Heatrun TestDisplay Test 20.1Setup 35.4 Error Code Status Configuration of Test EquipmentHow to start T&D 35.3 Test Operating ProcedureTables Diagnostics menu Diagnostic Test2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Test Name Subtest No Subtest Name Subtest NamesSubtest names 1/2 Hard Disk Tests and Diagnostics Subtest names 2/2System Test Operating clock speed can be changed Memory. One test takes 3 seconds Keyboard Test in Progress Keyboard TestDisplay Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test Worst pattern data Cylinder HDDReal Timer Test To exit the test, press Enter NDP Test Expansion Test Sub# Address Good Bad ContentsTests and Diagnostics CD-ROM/DVD-ROM Test Device name Error code Error status name Error Code and Error Status NamesTests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard Disk Test Detail Status Hard disk controller status register contentsTests and Diagnostics HDC Error register contents Operations Program DescriptionIf Test OK, Press DellEnterkey Tests and Diagnostics Subtest 03 Touch Pad Exit Press Enter and following message appears in the display Button Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Pushing Eject-SW, and press Enter Key Volume button test Press Volume Down Enter Head CleaningFunction Description Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Tests and Diagnostics Format Floppy Disk Drive UtilitiesSelect a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Check of the wireless LAN card type Wireless LAN Test Program AtherosCheck of the antenna connection How to setup the REF PC Wireless LAN Test Program Intel-made a/b/g/n Setting upTests and Diagnostics Tests and Diagnostics Tests and Diagnostics ・WTWINSVR.EXE How to startWireless LAN Test Program Intel-made Shirley Peak on DUT PC Wireless LAN Test Program on DUT PC Intel-madePress any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test ProgramReceive Tests and Diagnostics Modem loopback test Modem testTest procedure Bluetooth test PreparationTests and Diagnostics Machine IEEE1394 test Not UsedSound Test program Main menu SetupAdvanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Factory Preset Configuration Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window How to change setup Options Outline of WindowsPE T&D Maintenance WinPE&FreeDos Test Program OperationOutline of Specification OutlineStarting from CD Starting Toshiba Test & DiagnosticTests and Diagnostics Test Item Equipment required Remarks Equipment Configuration for TestWindows PE T&D Manual Start Starting T&D Automatic StartExplanation of each item System Information MenuUuid DescriptionMemory Other Device Test Menu Status Description Test setting and ResultThis is displayed before the start of every test or if Test Procedure Test Log Management Screen Display of Test ResultTests and Diagnostics Tests and Diagnostics System Utility Menu USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description Tests and Diagnostics Details of Each Test Function HDD Physical Test Tests and Diagnostics Hddl HDD Logical TestMemory Test Tests and Diagnostics Name Disk Type Drive Type USB TestMessage Explanation Remarks ODD Test ODD Wired LAN Test Tests and Diagnostics CPU Test Tests and Diagnostics Video Test FDD Test Message Explanation Remarks IEEE1394 Test Tests and Diagnostics Timer Test Timer Keyboard Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Mouse Test Tests and Diagnostics Tests and Diagnostics DOS T&D Configuration of Test EquipmentTest device configuration Test program configuration Test item Test program listTest name Test No How to start T&D Diagnostics main menu Fllppy Disk Test Diagnostics test menuHard Disk Test Sub test menu Test Loop Test Operating Procedure［［ Halt Operation ］］ Device Name Code Status Error Code StatusFDD Record not Found Log Utilities（Task #5） Task FunctionSub test No Running Test（Task #6）35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Keyboard Test Display test Screen ModeTest Data ?? Track no ?? Head no ? Floppy Disk Test［ FDC Status ］ Tests and Diagnostics Hard Disk Test HDC Status Not used HDC Status P 1F7hIDN Bit Name FunctionReal timer test Item Name Description Details of Html Log FileSystem Information Name of FDD Name of the first IDE HDD and its capacity GBName of the second IDE HDD and its capacity GB Name of ODD and media typeItem Name Description Test ResultOutline Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures ExperssCard/Bridge media/Smart card Removing the Bridge media 105 Replacement Procedures Overview OverviewReplacement Procedures Overview BTN N/H Battery Safety Precautions Before You Begin Disassembly Procedure Tools and Equipment Assembly ProceduresScrew Tightening Torque Grip Color Screw Notation Removing the Battery pack Battery packBattery pack Installing the Battery pack Replacement Procedures Battery packExperssCard/Bridge media/Smart card Installing the ExpressCardInstalling the Bridge media Replacement Procedures ExperssCard/Bridge media/Smart cardSmart Card Removing the Smart Card Installing the Smart CardNever press hard or bend the memory module Replacement Procedures Memory moduleMemory module Removing the Memory moduleRemoving the memory module Never press hard or bend a memory module Installing the Memory moduleRemoving the Fin cover Fin coverFin cover Installing the Fin cover Replacement Procedures Fin coverRemoving the SIM card SIM cardSIM card Removing the SIM card Replacement Procedures SIM cardInstalling the SIM card Removing the HDD Replacement Procedures HDDHDD 12 Removing the HDD assembly 13 Removing the HDD Installing the HDD HDD4 Replacement ProceduresRemoving the Keyboard Replacement Procedures KeyboardKeyboard M2.0⋅3C Bind screw Remove the following screws securing the keyboard16 Removing the keyboard Installing the Keyboard Removing the Optical disk drive Optical disk drive DVD-ROM/DVD-Super Multi drive17 Removing the optical disk drive assembly 18 Removing the optical disk drive assembly 19 Removing the optical disk drive Installing the Optical disk drive Removing the SW board SW boardSW board Installing the SW board Replacement Procedures SW boardRemoving the Wireless LAN card Wireless LAN cardWireless LAN card Installing the Wireless LAN card Replacement Procedures Wireless LAN cardRemoving the Cover assembly and Base assembly Cover assembly and Base assemblyCover assembly and Base assembly 23 Removing the cover assembly and base assembly 24 Removing the cover assembly and base assembly 25 Removing the cover assembly and base assembly 26 Removing the cover assembly and base assembly Installing the Cover assembly and Base assembly Replacement Procedures Cover assembly and Base assemblyCover assembly and Base assembly Removing the MDC/USB board Replacement Procedures 13 MDC/USB board13 MDC/USB board 27 Removing the MDC/USB board 1 MDC model 28 Removing the MDC/USB board 2 MDC model 29 Removing the MDC/USB board 3 USB model 13 MDC/USB board4 Replacement ProceduresInstalling the MDC/USB board Removing the RTC battery RTC batteryRTC battery Installing the RTC battery Replacement Procedures RTC batteryRemoving the Bluetooth module Bluetooth moduleBluetooth module Installing the Bluetooth module Replacement Procedures Bluetooth moduleRemoving the Smart card slot Smart card slotSmart card slot Installing the Smart card slot Replacement Procedures Smart card slotRemoving the Jack/3G/Express board/Microphone/3G card Jack/3G/Express board/Microphone/3G cardJack/3G/Express board/Microphone/3G card 34 Removing the jack/3G/Express board 35 Removing the 3G card Installing the Jack/3G/Express board/Microphone/3G card M2.5⋅6C Tapping screw Secure the jack/3G/Express board with the following screwRemoving the RGB/USB board Replacement Procedures 18 RGB/USB board18 RGB/USB board 37 Removing the RGB/USB board Installing the RGB/USB board System board System boardRemoving the System board Replacement Procedures System board39 Removing the system board Installing the System board System board Replacement Procedures System board Removing the CPU/Fin/DC fan 20 CPU/Fin/DC fan20 CPU/Fin/DC fan 40 Removing the fin/DC fan Replacement Procedures 20 CPU/Fin/DC fan41 Removing the fin/DC fan 42 Removing the CPU 43 Installing the CPU Installing the CPU/fin/DC fan44 Applying new grease 20 CPU/Fin/DC fan Removing the Speaker Replacement Procedures SpeakerSpeaker Installing the Speaker LED lens 2P LCD gum sheet Speaker Removing the Touch pad/Fingerprint sensor board Replacement Procedures Touch pad/Fingerprint sensor boardTouch pad/Fingerprint sensor board 47 Removing the touch pad 48 Removing the fingerprint sensor board 49 Removing the touch pad 50 Removing the touch pad Insulator Tpad Insulator to the touch pad plate in place Installing the Touch pad/Fingerprint sensor board90 「CONFIDENTIAL Removing the LCD unit LCD unitLCD unit 52 Removing the LCD unit Replacement Procedures LCD unit53 Removing the LCD unit M2.5⋅5B Flat Head screw54 Removing the LCD mask 55 Removing the LCD unit 56 Removing the LCD harness 57 Removing the LCD unit Installing the LCD unit Arrange the harness under the guides of the LCD cover Page Do not pinch the harnesses 3G antenna cable red 3G antenna cable blue Arrange the 3G antenna cables under the guides Removing the Camera module/Wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antenna59 Removing the wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antennaInstalling the Camera module/Wireless LAN antenna/3G antenna Confidential Wireless LAN model 3G model Camera model Appendices Appendices Appendix Contents Appendices CN6070 IS2520 Express Card interface connector 40-pin CN6150Figure B-1 System board FGQSY*/FGWSY* layout front Appendices Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD moduleAppendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices System board FGQSY*/FGWSY* Front ViewNumber Name Appendices Appendix B Board LayoutFigure B-2 System board FGQFS*/FGWSY* layout back System board FGQSY*/FGWSY* Back ViewTable B-2 System board FGQSY*/FGWSY* connectors and ICs back Front Back USB/RGB board Fgqrg */ Fgwrg * ViewFinger/Touch Pad Button board FGQFS*/FGWFS* View USB board FGQUS*/ FGWUS* View Non Modem model only Modem/USB board FGVMD* View Modem model only JACK/3G/Express board FGQJK*/ FGWJK* View Appendices Appendix B Board Layout Appendix C Pin Assignments Appendices System board FGQSY*/FGWSY CN1400 Memory a connector200-pinTable C- 1 Memory a connector 200-pin 1/3 Pin No Signal NameGND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N Appendices Appendix C Pin Assignments CN1410 Memory B connector 200-pinTable C- 2 Memory B connector 200-pin 1/3 GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N Table C- 4 Sata ODD interface connector 23-pin CN1900 Sata HDD interface connector 20-pinC.5 CN1950 Sata ODD interface connector 13-pin Table C- 3 Sata HDD interface connector 20-pinTable C- 6 Smart Card interface connector 10-pin CN1970 eSATA/USB interface connector 20-pinCN2170 Smart Card interface connector 10-pin Table C- 5 eSATA/USB interface connector 20-pinTable C- 7 Docking interface connector 140-pin 1/3 CN2300 Docking interface connector 140-pin100 101 102 10T Table C- 8 PCI-E Mini Card interface connector 52-pin CN2600 PCI-E Mini Card interface connector 52-pinTable C- 10 LAN interface connector 14-pin CN3230 Keyboard interface connector 34-pinCN4050 LANRJ45 ） interface connector 14-pin Table C- 9 Keyboard interface connector 34-pinTable C- 12 Bluetooth2 interface connector 7-pin 11 CN9510 USB relay interface connector 6-pin12 CN4440 Bluetooth interface connector 7-pin Table C- 11 USB relay interface connector 6-pinTable C- 13 LCD interface connector 40-pin 13 CN5300 LCD interface connector 40-pinTable C- 15 DC-IN connector 4-pin 14 CN3380 FAN interface connector 4-pin15 CN8800 DC-IN connector 4-pin Table C- 14 FAN interface connector 4-pin18 CN5690 Displayport interface connector 20-pin 16 CN8810 Battery connector 10-pin17 CN9540 WebCam interface connector 6-pin Table C- 19 Media Bridge interface connector 45-pin 19 IS2140 Media Bridge interface connector 45-pinTable C- 21 P-SW interface connector connector 8-pin 20 CN9300 Rtcvcc interface connector 3-pin21 CN9500 P-SW interface connector 8-pin Table C- 20 Rtcvcc interface connector 3-pinTable C- 22 FGQJK*/FGWJK* board interface connector 40-pin 22 CN9530 FGQJK*/FGWJK* board interface connector 40- pinZETCRD-P1P GND SNDMUT-S3N ATBEEP-P3P Table C- 24 FGQRG*/ FGWRG* board interface connector 20-pin 23 CN9550 FGQFS*/ FGWFS* board interface connector 14- pin24 CN9511 FGQRG*/ FGWRG* board interface connector 20- pin Table C- 23 FGQFS*/ FGWFS* board interface connector 14-pinAppendix C Pin Assignments Appendices Table C- 27 USB interface connector 4-pin 27 CN4610 USB interface connector 4-pin28 CN9610 USB relay connector 4-pin Table C- 26 System board interface connector 20-pinTable C- 29 RGB interface connector 15-pin 29 CN5320 RGB interface connector 15-pinTable C- 31 System board interface connector 14-pin 31 CN9650 System board interface connector 14-pinTable C- 30 Dual point interface connector 12-pin Table C- 33 USB interface connector 4-pin 33 CN4620 USB interface connector 4-pinTable C- 32 System board interface connector 10-pin Table C- 35 USB interface connector 4-pin 35 CN4630 USB interface connector 4-pinTable C- 34 System board interface connector 20-pin Table C- 36 MDC interface connector 12-pin 36 CN3010 MDC module interface connector 12-pinTable C- 37 System board interface connector -pin ZUSB3G-E3N GND TMP3G-GND TMP3G-SXP Table C- 38 PCI-E Mini3G Card interface connector 52-pin 38 CN2610 PCI-E Mini3G Card interface connector 52-pinTable C- 40 Express Card interface connector 26-pin 39 IS2620 SIM board interface connector 7-pin40 IS2520 Express Card interface connector 40-pin Table C- 39 SIM board interface connector 10-pin44 J6310 Headphone connector 6-pin 41 CN6150 Speaker interface connector 4-pin42 CN6070 Int-Mic interface connector 2-pin 43 J6051 Microphone connector 6-pinCap Keytop Code set Make Break Scan CodesAppendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Cap Code set Keytop Make Break Table D-4 Scan codes with Fn keyTable D-6 No.124 key scan code Key Shift Code set Top Make Appendix E Key Layout Appendices United Kingdom UK KeyboardUnited States US Keyboard Appendices Appendix E Key Layout Appendix F Wiring diagrams Appendices RGB Monitor Loopback ConnectorLAN Loopback Connector Appendices Appendix F Wiring diagrams Tools Appendix G Bios rewrite procedures AppendicesRewriting the Bios Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures AppendicesAppendices Appendix H EC/KBC rewrite procedures Time hours Appendix I Reliability AppendicesTable I-1 Mtbf Appendices Appendix I Reliability