Troubleshooting Procedures | Toshiba S500M specification

Chapter 2 Troubleshooting Procedures
2.1	Troubleshooting	2-6
2.2	Troubleshooting Flowchart	2-8
2.3	Power Supply Troubleshooting	2-13
2.4	System Board Troubleshooting	2-22
2.5	USB FDD Troubleshooting	2-30
2.6	2.5” HDD Troubleshooting	2-34
2.7	Keyboard Troubleshooting	2-39
2.8	Touch pad or Dual point Troubleshooting	2-40
2.9	Display Troubleshooting	2-42
2.10	Optical Disk Drive Troubleshooting	2-44
2.11	Modem Troubleshooting	2-46
2.12	LAN Troubleshooting	2-48
2.13	Wireless LAN Troubleshooting	2-49
2.14	Bluetooth Troubleshooting	2-52
2.15	Sound Troubleshooting	2-54
2.15.3	Procedure 3 Replacement Check	2-55
2.16	Bridge media Slot Troubleshooting	2-56
2.17	PCI ExpressCard Slot Troubleshooting	2-57
2.18	Fingerprint sensor Troubleshooting	2-58
2.19	Web camera Troubleshooting	2-62

TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]

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Toshiba S500M manual Troubleshooting Procedures

Contents

File Number Toshiba Corporation Copyright Preface Safety PrecautionsPage Acronyms Conventions Table of Contents Troubleshooting Procedures Only ONE Test Tests and Diagnostics Replacement Procedures Appendices Hardware Overview Chapter Hardware Overview Confidential Chapter Contents Figures Features  HDD Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configurations System unit block diagram case of 10, 10c model） System Unit Block Diagram System unit block diagram case of 10GC model Hardware Overview ∙ YEBISU3S Hardware Overview Hardware Overview Hardware Overview AES1660-C-SZ-CA-BB0A-TS 3.5-inch Floppy Disk Drive USB External Items G8AC0000B320 720KB mode 44MB modeTeac FD-05PUB-337 2.5-inch Hard Disk Drive Items Specifications G8BC0006T161 G8BC0006T251 G8BC0006T321 G8BC0006T501 Hardware Overview 2.5-inch HDD specifications Teac DV-28S-WTA4 G8CC0004QZ20 DVD-ROM drive specificationsOptical Drive ODD DVD-ROM Drive DVD Super Multi drive DVD-Super Multi Drive G8CC0004LZ20 G8CC0004MZ20 G8CC0004RZ20 DVD Super Multi drive outline dimensions Keyboard Keyboard LCD Module TFT Color Display Number of Dots X 900 H Dot spacing mm Hardware Overview LCD module specifications15.6HD1366x768 Non-CSV G33C00061110 Power Supply Powe Voltag Name Hardware Overview Power supply output ratingS4/S5 State Moff Wakeup Object R3V RTC Batteries Battery specificationsMain Battery Battery name Material Output Voltage Battery type Power on hours Power off hours Battery Charging ControlTime required for charges Condition Preservation time RTC battery11 RTC battery charging/data preservation time 10 Data preservation time Parameter Specification 12 AC adapter specificationsAC Adapter Troubleshooting Procedures Chapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting Procedures Tables Figures USB FDD LAN Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Battery icon Power supply status Power Supply TroubleshootingProcedure 1 Power Status Check Battery icon DC in icon Power supply status Troubleshooting Procedures DC in icon Procedure 2 Error Code Check Error code Where error occurs Error codeError code Meaning  Main Battery  E3V output  1R05-E1V output Error code Meaning F0h Sub clock does not oscillate Procedure 3 Connection Check Procedure 5 Replacement Check Procedure 4 Charging Check System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port Check System Bios Boot block processing System Bios IRT processing Troubleshooting Procedures Debug port error status 2/2 Error code Contents Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution Check Procedure 1 FDD Head Cleaning Check USB FDD Troubleshooting FDD error code and status Procedure 2 Diagnostic Test Program Execution CheckCode Status Procedure 3 Connector Check and Replacement Check Page Procedure 1 Partition Check 2.5 HDD Troubleshooting Procedure 2 Message Check Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard TroubleshootingProcedure 2 Connector Check and Replacement Check Touch pad or Dual point Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check and Cable Check Display Troubleshooting Procedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Wireless LAN Troubleshooting Procedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Procedure 2 Connector Check Sound Troubleshooting Procedure 3 Replacement Check Procedure 1 Check on Windows OS Bridge media Slot Troubleshooting Gigabit Ether ExpressCard PCI ExpressCard Slot TroubleshootingUSB2.0 5in1 ExpressCard Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON password Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Web camera Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Tests and Diagnostics Chapter Tests and Diagnostics Tests and Diagnostics 20.2 Heatrun TestDisplay Test 20.1 Setup 35.4 Error Code Status Configuration of Test EquipmentHow to start T&D 35.3 Test Operating Procedure Tables Diagnostics menu Diagnostic Test 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Subtest names 1/2 Subtest NamesTest Name Subtest No Subtest Name Hard Disk Tests and Diagnostics Subtest names 2/2 System Test Operating clock speed can be changed Memory. One test takes 3 seconds Keyboard Test in Progress Keyboard Test Display Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test Worst pattern data Cylinder HDD Real Timer Test To exit the test, press Enter NDP Test Expansion Test Sub# Address Good Bad Contents Tests and Diagnostics CD-ROM/DVD-ROM Test Device name Error code Error status name Error Code and Error Status Names Tests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard Disk Test Detail Status Hard disk controller status register contents Tests and Diagnostics HDC Error register contents Operations Program Description If Test OK, Press DellEnterkey Tests and Diagnostics Subtest 03 Touch Pad Exit Press Enter and following message appears in the display Button Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Pushing Eject-SW, and press Enter Key Volume button test Press Volume Down Function Description Head CleaningEnter Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Tests and Diagnostics Format Floppy Disk Drive Utilities Select a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Check of the wireless LAN card type Wireless LAN Test Program Atheros Check of the antenna connection How to setup the REF PC Wireless LAN Test Program Intel-made a/b/g/n Setting up Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics ・WTWINSVR.EXE How to start Wireless LAN Test Program Intel-made Shirley Peak on DUT PC Wireless LAN Test Program on DUT PC Intel-made Press any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test Program Receive Tests and Diagnostics Modem loopback test Modem test Test procedure Bluetooth test Preparation Tests and Diagnostics Machine IEEE1394 test Not Used Sound Test program Main menu Setup Advanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Accepting Changes and Exiting the Setup Window Moving Within the Setup Menu and Changing ValuesFactory Preset Configuration How to change setup Options Outline of WindowsPE T&D Maintenance WinPE&FreeDos Test Program OperationOutline of Specification Outline Starting from CD Starting Toshiba Test & Diagnostic Tests and Diagnostics Windows PE T&D Equipment Configuration for TestTest Item Equipment required Remarks Manual Start Starting T&D Automatic Start Explanation of each item System Information Menu Uuid Description Memory Other Device Test Menu Status Description Test setting and Result This is displayed before the start of every test or if Test Procedure Test Log Management Screen Display of Test Result Tests and Diagnostics Tests and Diagnostics System Utility Menu USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description Tests and Diagnostics Details of Each Test Function HDD Physical Test Tests and Diagnostics Hddl HDD Logical Test Memory Test Tests and Diagnostics Name Disk Type Drive Type USB Test Message Explanation Remarks ODD Test ODD Wired LAN Test Tests and Diagnostics CPU Test Tests and Diagnostics Video Test FDD Test Message Explanation Remarks IEEE1394 Test Tests and Diagnostics Timer Test Timer Keyboard Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Mouse Test Tests and Diagnostics Tests and Diagnostics Test device configuration Configuration of Test EquipmentDOS T&D Test program configuration Test name Test No Test program listTest item How to start T&D Diagnostics main menu Fllppy Disk Test Diagnostics test menu Hard Disk Test Sub test menu Test Loop Test Operating Procedure ［［ Halt Operation ］］ Device Name Code Status Error Code Status FDD Record not Found Log Utilities（Task #5） Task Function Sub test No Running Test（Task #6） 35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Keyboard Test Display test Screen Mode Test Data ?? Track no ?? Head no ? Floppy Disk Test ［ FDC Status ］ Tests and Diagnostics Hard Disk Test HDC Status Not used HDC Status P 1F7h IDN Bit Name Function Real timer test System Information Details of Html Log FileItem Name Description Name of FDD Name of the first IDE HDD and its capacity GBName of the second IDE HDD and its capacity GB Name of ODD and media type Item Name Description Test Result Outline Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures ExperssCard/Bridge media/Smart card Removing the Bridge media 105 Replacement Procedures Overview Overview Replacement Procedures Overview BTN N/H Battery Safety Precautions Before You Begin Disassembly Procedure Tools and Equipment Assembly Procedures Screw Tightening Torque Grip Color Screw Notation Battery pack Battery packRemoving the Battery pack Installing the Battery pack Replacement Procedures Battery pack ExperssCard/Bridge media/Smart card Installing the ExpressCard Installing the Bridge media Replacement Procedures ExperssCard/Bridge media/Smart card Smart Card Removing the Smart Card Installing the Smart Card Never press hard or bend the memory module Replacement Procedures Memory moduleMemory module Removing the Memory module Removing the memory module Never press hard or bend a memory module Installing the Memory module Fin cover Fin coverRemoving the Fin cover Installing the Fin cover Replacement Procedures Fin cover SIM card SIM cardRemoving the SIM card Removing the SIM card Replacement Procedures SIM card Installing the SIM card HDD Replacement Procedures HDDRemoving the HDD 12 Removing the HDD assembly 13 Removing the HDD Installing the HDD HDD4 Replacement Procedures Keyboard Replacement Procedures KeyboardRemoving the Keyboard M2.0⋅3C Bind screw Remove the following screws securing the keyboard 16 Removing the keyboard Installing the Keyboard Removing the Optical disk drive Optical disk drive DVD-ROM/DVD-Super Multi drive 17 Removing the optical disk drive assembly 18 Removing the optical disk drive assembly 19 Removing the optical disk drive Installing the Optical disk drive SW board SW boardRemoving the SW board Installing the SW board Replacement Procedures SW board Wireless LAN card Wireless LAN cardRemoving the Wireless LAN card Installing the Wireless LAN card Replacement Procedures Wireless LAN card Cover assembly and Base assembly Cover assembly and Base assemblyRemoving the Cover assembly and Base assembly 23 Removing the cover assembly and base assembly 24 Removing the cover assembly and base assembly 25 Removing the cover assembly and base assembly 26 Removing the cover assembly and base assembly Installing the Cover assembly and Base assembly Replacement Procedures Cover assembly and Base assembly Cover assembly and Base assembly 13 MDC/USB board Replacement Procedures 13 MDC/USB boardRemoving the MDC/USB board 27 Removing the MDC/USB board 1 MDC model 28 Removing the MDC/USB board 2 MDC model 29 Removing the MDC/USB board 3 USB model 13 MDC/USB board4 Replacement Procedures Installing the MDC/USB board RTC battery RTC batteryRemoving the RTC battery Installing the RTC battery Replacement Procedures RTC battery Bluetooth module Bluetooth moduleRemoving the Bluetooth module Installing the Bluetooth module Replacement Procedures Bluetooth module Smart card slot Smart card slotRemoving the Smart card slot Installing the Smart card slot Replacement Procedures Smart card slot Jack/3G/Express board/Microphone/3G card Jack/3G/Express board/Microphone/3G cardRemoving the Jack/3G/Express board/Microphone/3G card 34 Removing the jack/3G/Express board 35 Removing the 3G card Installing the Jack/3G/Express board/Microphone/3G card M2.5⋅6C Tapping screw Secure the jack/3G/Express board with the following screw 18 RGB/USB board Replacement Procedures 18 RGB/USB boardRemoving the RGB/USB board 37 Removing the RGB/USB board Installing the RGB/USB board System board System board Removing the System board Replacement Procedures System board 39 Removing the system board Installing the System board System board Replacement Procedures System board 20 CPU/Fin/DC fan 20 CPU/Fin/DC fanRemoving the CPU/Fin/DC fan 40 Removing the fin/DC fan Replacement Procedures 20 CPU/Fin/DC fan 41 Removing the fin/DC fan 42 Removing the CPU 43 Installing the CPU Installing the CPU/fin/DC fan 44 Applying new grease 20 CPU/Fin/DC fan Speaker Replacement Procedures SpeakerRemoving the Speaker Installing the Speaker LED lens 2P LCD gum sheet Speaker Touch pad/Fingerprint sensor board Replacement Procedures Touch pad/Fingerprint sensor boardRemoving the Touch pad/Fingerprint sensor board 47 Removing the touch pad 48 Removing the fingerprint sensor board 49 Removing the touch pad 50 Removing the touch pad Insulator Tpad Insulator to the touch pad plate in place Installing the Touch pad/Fingerprint sensor board 90 「CONFIDENTIAL LCD unit LCD unitRemoving the LCD unit 52 Removing the LCD unit Replacement Procedures LCD unit 53 Removing the LCD unit M2.5⋅5B Flat Head screw 54 Removing the LCD mask 55 Removing the LCD unit 56 Removing the LCD harness 57 Removing the LCD unit Installing the LCD unit Arrange the harness under the guides of the LCD cover Page Do not pinch the harnesses 3G antenna cable red 3G antenna cable blue Arrange the 3G antenna cables under the guides Removing the Camera module/Wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antenna 59 Removing the wireless LAN antenna/3G antenna Camera module/Wireless LAN antenna/3G antenna Installing the Camera module/Wireless LAN antenna/3G antenna Confidential Wireless LAN model 3G model Camera model Appendices Appendices Appendix Contents Appendices CN6070 IS2520 Express Card interface connector 40-pin CN6150 Figure B-1 System board FGQSY*/FGWSY* layout front Appendices Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices System board FGQSY*/FGWSY* Front View Number Name Appendices Appendix B Board Layout Figure B-2 System board FGQFS*/FGWSY* layout back System board FGQSY*/FGWSY* Back View Table B-2 System board FGQSY*/FGWSY* connectors and ICs back Front Back USB/RGB board Fgqrg */ Fgwrg * View Finger/Touch Pad Button board FGQFS*/FGWFS* View USB board FGQUS*/ FGWUS* View Non Modem model only Modem/USB board FGVMD* View Modem model only JACK/3G/Express board FGQJK*/ FGWJK* View Appendices Appendix B Board Layout Appendix C Pin Assignments Appendices System board FGQSY*/FGWSY CN1400 Memory a connector200-pinTable C- 1 Memory a connector 200-pin 1/3 Pin No Signal Name GND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N Table C- 2 Memory B connector 200-pin 1/3 CN1410 Memory B connector 200-pinAppendices Appendix C Pin Assignments GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N Table C- 4 Sata ODD interface connector 23-pin CN1900 Sata HDD interface connector 20-pinC.5 CN1950 Sata ODD interface connector 13-pin Table C- 3 Sata HDD interface connector 20-pin Table C- 6 Smart Card interface connector 10-pin CN1970 eSATA/USB interface connector 20-pinCN2170 Smart Card interface connector 10-pin Table C- 5 eSATA/USB interface connector 20-pin Table C- 7 Docking interface connector 140-pin 1/3 CN2300 Docking interface connector 140-pin 100 101 102 10T Table C- 8 PCI-E Mini Card interface connector 52-pin CN2600 PCI-E Mini Card interface connector 52-pin Table C- 10 LAN interface connector 14-pin CN3230 Keyboard interface connector 34-pinCN4050 LANRJ45 ） interface connector 14-pin Table C- 9 Keyboard interface connector 34-pin Table C- 12 Bluetooth2 interface connector 7-pin 11 CN9510 USB relay interface connector 6-pin12 CN4440 Bluetooth interface connector 7-pin Table C- 11 USB relay interface connector 6-pin Table C- 13 LCD interface connector 40-pin 13 CN5300 LCD interface connector 40-pin Table C- 15 DC-IN connector 4-pin 14 CN3380 FAN interface connector 4-pin15 CN8800 DC-IN connector 4-pin Table C- 14 FAN interface connector 4-pin 17 CN9540 WebCam interface connector 6-pin 16 CN8810 Battery connector 10-pin18 CN5690 Displayport interface connector 20-pin Table C- 19 Media Bridge interface connector 45-pin 19 IS2140 Media Bridge interface connector 45-pin Table C- 21 P-SW interface connector connector 8-pin 20 CN9300 Rtcvcc interface connector 3-pin21 CN9500 P-SW interface connector 8-pin Table C- 20 Rtcvcc interface connector 3-pin Table C- 22 FGQJK*/FGWJK* board interface connector 40-pin 22 CN9530 FGQJK*/FGWJK* board interface connector 40- pin ZETCRD-P1P GND SNDMUT-S3N ATBEEP-P3P Table C- 24 FGQRG*/ FGWRG* board interface connector 20-pin 23 CN9550 FGQFS*/ FGWFS* board interface connector 14- pin24 CN9511 FGQRG*/ FGWRG* board interface connector 20- pin Table C- 23 FGQFS*/ FGWFS* board interface connector 14-pin Appendix C Pin Assignments Appendices Table C- 27 USB interface connector 4-pin 27 CN4610 USB interface connector 4-pin28 CN9610 USB relay connector 4-pin Table C- 26 System board interface connector 20-pin Table C- 29 RGB interface connector 15-pin 29 CN5320 RGB interface connector 15-pin Table C- 30 Dual point interface connector 12-pin 31 CN9650 System board interface connector 14-pinTable C- 31 System board interface connector 14-pin Table C- 32 System board interface connector 10-pin 33 CN4620 USB interface connector 4-pinTable C- 33 USB interface connector 4-pin Table C- 34 System board interface connector 20-pin 35 CN4630 USB interface connector 4-pinTable C- 35 USB interface connector 4-pin Table C- 36 MDC interface connector 12-pin 36 CN3010 MDC module interface connector 12-pin Table C- 37 System board interface connector -pin ZUSB3G-E3N GND TMP3G-GND TMP3G-SXP Table C- 38 PCI-E Mini3G Card interface connector 52-pin 38 CN2610 PCI-E Mini3G Card interface connector 52-pin Table C- 40 Express Card interface connector 26-pin 39 IS2620 SIM board interface connector 7-pin40 IS2520 Express Card interface connector 40-pin Table C- 39 SIM board interface connector 10-pin 44 J6310 Headphone connector 6-pin 41 CN6150 Speaker interface connector 4-pin42 CN6070 Int-Mic interface connector 2-pin 43 J6051 Microphone connector 6-pin Cap Keytop Code set Make Break Scan CodesAppendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Cap Code set Keytop Make Break Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code Key Shift Code set Top Make United States US Keyboard United Kingdom UK KeyboardAppendix E Key Layout Appendices Appendices Appendix E Key Layout LAN Loopback Connector RGB Monitor Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Rewriting the Bios Appendix G Bios rewrite procedures AppendicesTools Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures Appendices Appendices Appendix H EC/KBC rewrite procedures Table I-1 Mtbf Appendix I Reliability AppendicesTime hours Appendices Appendix I Reliability