Pelco C1621M-E (9/08) 3 Troubleshooting, Power Supply, Problem Possible Causes Suggested Remedy

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Troubleshooting

If the following instructions fail to solve your problem, contact Pelco’s Product Support at 1-800-289-9100 (USA and Canada) or 1-559-292-1981 (international) for assistance.

Access the properties dialog boxes for the NVR5100 on the Endura workstation; refer to the Endura WS5000 Advanced System Software Operation manual (C1624M). Then note the following items before contacting Pelco:

•Unit serial number: Located in the Properties window and on the product label

•Software version: Located in the Advanced Properties dialog box

NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

NVR5100

Problem

Possible Causes

Suggested Remedy

Unit not ready.

Power turned off.

Check that the power indicator is lit.

 

 

 

 

Faulty cable connections.

Check all leads, plugs, contacts, and connections.

 

 

 

 

Defective encoder.

Check camera on a different encoder.

 

 

 

 

Network connectivity issues.

Contact your network administrator.

 

 

 

 

Drive carriers not installed properly

Shut down the NVR5100. Verify that all drive carriers are

 

or not installed in correct order.

installed correctly and in their correct drive bay slots

 

 

(1 to 12).

 

 

 

The unit is not ready for operation

Voltage failure during programming

Replace the NVR5100 and have it checked by Pelco.

after firmware upload.

of update file.

 

 

 

 

Unit status indicator is red.

Unit fan failure.

Replace the NVR5100 and have it checked by Pelco.

 

 

 

 

Power supply output voltage

Check power supply and line voltage.

 

fluctuates more than 8 percent.

 

 

 

 

Unit status indicator is red and

Power loss to either power supply.

Check each power supply, line voltage, and the UPS.

the power supply alarm sounds.

 

 

Power supply module failure.

Replace failed power supply.

 

 

 

Unit status and hard drive

Hard drive failure.

Replace failed hard drive.

indicators are red and the unit

 

 

alarm sounds.

 

 

 

 

 

The unit status indicator continues to glow red after you correct the problem. It can be cleared from Endura workstations and VCD5000 video console displays.

POWER SUPPLY

The primary and secondary power supplies are both equipped with status indicators. Table D describes the status by color and indicator.

Power Supply Status

Power Supply Indicator

Front Panel Status Indicator

Power Supply Audible Alarm

 

 

 

 

Normal

Solid Green

Solid Green

Silent

 

 

 

 

Power problem

Solid Red

Solid Red

Alarm Sounds

 

 

 

 

Power supply failure

Dark

Solid Red

Silent

 

 

 

 

Replace the appropriate power supply if there is any problem (refer to Appendix C: Replacing a Power Supply on page 35).

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C1621M-E (9/08)

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Contents Endura NVR5100 Series Page Contents List of Illustrations Regulatory Notices Video Quality CautionFeatures DescriptionOptional Accessories ModelsInternal Video Models DrivesBefore You Begin Parts ListQty Description USER-SUPPLIED Parts Package Contents Shown Actual Size Integration and Application Scenario VLAN3Product Serial Number Label Placement Equipment Placement and Rack MountingUnpacking the NVR5100 Desktop Installation To install the NVR5100 on a desktopTo install the NVR5100 in a rack Rack MountingAssembling a Support Rail Repeat for the other rail set Attaching Support Rails Attaching Rack Rail Spacers Repeat for the second spacer Tightening the Thumbscrews Hard Drive Array Installation Installing Hard Drive CarriersHard Disk Drive Carrier Installation C1621M-E 9/08 Connecting Power ConnectionsPrimary network connector Connecting to the NetworkSecondary network connector Front Panel Controls and Indicators Power buttonOperation Drive statusUnit Startup Reserved CPU activityNetwork activity Network statusUnit Shutdown You can shut down the NVR5100 in either of two waysPower Supply TroubleshootingProblem Possible Causes Suggested Remedy Specifications SystemPhysical Appendices Appendix a Expanding Video StorageInstalling Multiple SEB5100 Units Switch Installing Additional SEB5100 Units Existing Switch Appendix B Replacing a Hard DriveDrive Number Label Appendix C Replacing a Power Supply Pull HandleCord Receptacle Appendix D Installing AN Uninterruptible Power Supply UPS Connecting a UPS to an NVR5100C1621M-E 9/08 Product Warranty and Return Information ISO9001

C1621M-E (9/08) 3 specifications

The Pelco C1621M-E (9/08) is a highly regarded camera in the field of surveillance technology, designed to deliver high-quality video performance in various environments. With its blend of advanced features and robust characteristics, the C1621M-E stands as an exemplary choice for security professionals who demand reliability and efficiency.

One of the standout features of the C1621M-E is its exceptional imaging capabilities. The camera is equipped with a high-resolution sensor that delivers clear and detailed images, even in low-light conditions. This functionality is enhanced by its advanced digital noise reduction technology, which minimizes graininess and delivers sharp, color-accurate video in various lighting scenarios.

In terms of installation flexibility, the C1621M-E offers versatile mounting options. It is designed to be easily integrated into various surveillance setups, whether it is for indoor or outdoor applications. The camera supports a wide range of lens options that allow users to customize the field of view according to specific monitoring requirements. This adaptability makes it suitable for a variety of uses, from monitoring retail environments to securing large outdoor areas.

Connectivity is also a crucial aspect of the C1621M-E. The camera supports both analog and digital video outputs, making it compatible with a broad range of recording devices and security systems. This ensures seamless integration with existing infrastructure, providing users with a straightforward experience when upgrading their surveillance systems.

Moreover, the C1621M-E incorporates intelligent video analytics capabilities that enhance its functionality. These features include motion detection and event recording, enabling users to respond swiftly to potential security threats. The ability to set up custom alerts further empowers users to maintain effective oversight within their premises.

Lastly, the rugged design of the C1621M-E ensures longevity and protection from environmental factors. Its durable housing is built to withstand harsh conditions, which is crucial for outdoor installations.

In summary, the Pelco C1621M-E (9/08) is a significant asset in the realm of security cameras, offering high-resolution imaging, flexible installation options, comprehensive connectivity, intelligent analytics, and a robust design. This camera is a reliable choice for professionals seeking to enhance their surveillance capabilities.
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