Troubleshooting
Problem | Possible Cause | Suggested Remedy |
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No video | PoE power issue | • Verify Cat5 cable connection. |
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| • Verify PoE is enabled. |
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| • Disconnect the Cat5 cable from the PoE and then |
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| reconnect the cable. Power is indicated by the LED. |
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| The LED will flash (green) five times per second for |
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| approximately two minutes if the camera has |
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| power. |
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| Power issue (24 VAC) | • Verify the 24 VAC power supply connection. |
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| • Disconnect the network cable and then reconnect |
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| it to the camera. Power is indicated by the LED. |
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| The LED will flash (green) five times per second for |
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| approximately two minutes if the camera has |
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| power. |
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| Network connectivity issues | • Verify network cable connections. |
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| • Disconnect the network cable and then reconnect |
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| it to the camera. Power is indicated by the LED. |
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| The LED will flash (green) five times per second for |
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| approximately two minutes if the camera has |
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| power. |
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| • Replace network cable with new cable. If new |
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| cable does not work, contact Pelco Product |
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| Support at |
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| Defective camera | • Use a service connector to verify camera |
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| operation. Connect one end of the service |
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| connector to the BNC service connector on the |
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| camera. Connect the other end of the service |
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| connector to a monitor. |
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| • Replace camera with a working camera. If the new |
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| camera does not work, contact Pelco Product |
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| Support at |
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Image too dark/ | Installation error | • Make sure the lens cover in not installed. |
black image |
| • Make sure camera is not located in an environment |
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| with zero light. |
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| • Use a service connector to check camera |
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| operation. Connect one end of the service |
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| connector to the BNC service connector on the |
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| camera. Connect the other end of the service |
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| connector to a monitor. |
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| • Replace camera with a working camera. If the new |
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| camera does not work, contact Pelco Product |
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| Support at |
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