Consumer Support
Warranty Information
The installer is responsible for your heater’s correct installation.
Please complete the information below to keep for your records:
Purchased from: _________________________________________________________________
Address: _____________________________ Phone: _________________________________
_____________________________
Date of Purchase: __________________________________
Model No.: ________________________________________
Serial No.: ________________________________________
Installed by: ___________________________ | Installer’s License No.: _____________________ |
Address: _____________________________ | Phone: _________________________________ |
Date of Installation: __________________________________
Limited Warranty
Gas Direct Vent Wall Furnace
What is covered?
This Warranty covers any defects in materials or workmanship, subject to the terms stated below. This Warranty extends to the original purchaser and subsequent transferees, but only while the product remains at the site of the original installation. This Warranty only extends through the first installation of the product and terminates if the product is moved or reinstalled at a new location.
How long does coverage last?
Item | Period of Coverage |
|
|
Heat Exchanger | 10 years from date of purchase * |
|
|
All Other Parts | 5 years from date of purchase |
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Reasonable Labor | 2 years from date of purchase |
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What will Rinnai do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or workmanship as set forth. Rinnai will pay reasonable labor charges associated with the repair or replacement of any such part or component. All repair parts must be genuine Rinnai parts. All repairs or replacements must be performed by an individual or servicing company that is properly trained, state qualified or licensed to do the type of repair.
42 | Rinnai Corporation ES38 Manual |