Samsung WAM270/XE, WAM270/EN, WAM270/ZF manual AA Troubleshooting

AATroubleshooting

Before requesting service, please check the following.

Symptom		Check			Remedy
The unit will not turn on.	•• Is the power cord plugged into the		•• Connect the power cord to the
		outlet?	outlet.
Hub and Link Mate is not paired.	•• When the Hub is plugged in, do		•• Reset the HUB (see page 66).
		the HUB's front indicators show	Press here
		it's operating properly?	Unplug the HUB and plug it in
	•• Is the LAN cable connected to		again. Check whether the pairing
		the wireless router and the HUB	indicator on the front of the HUB is
		properly?	blinking or not.
	•• Make sure the Link Mate's top		•• Reset the Link Mate (see page
		LED turns from red to blue.	66).	Press here
			Unplug the Link Mate and plug
			it in again. Check whether the
			pairing indicator on the top of the
			Link Mate is blinking or not.
A function does not work when	•• Is there static electricity in the air?		•• Disconnect the power plug and
the button is pressed.			connect it again.
Sound is not produced.	•• Is the Mute function on?		•• Connect the Link Mate correctly.
	•• Is the volume set to minimum?		•• Press the		Mute button to
			cancel the mute function.
			•• Adjust the volume.
The TV SoundConnect (TV pairing)	•• Does your TV support TV		•• TV SoundConnect is supported by
failed.		SoundConnect?	some Samsung TVs released after
	•• Is your TV firmware the latest		2012. Check your TV to see if it
		version?	supports TV SoundConnect.
	•	• Does an error occur when	•• Press and hold the			TV SoundConnect
		connecting?	button to connection.
			•• Update your TV with the latest
			firmware.
			•• Contact the Samsung Call Center.
			•• Press and hold the			TV SoundConnect
			button for more than 5 seconds to reset TV
			SoundConnect and connect a new TV.

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