Samsung LH55PHFPBGC/CH, LH49PMFPBGC/EN, LH55PHFPMGC/EN guide

Samsung LH55PHFPBGC/CH, LH49PMFPBGC/EN manual Defined resolution is not supported. appears

Page 79

Chapter 6. Troubleshooting

Small particles are found on the edges of the product.	The particles are part of the product design. The product is not defective.

The PIP menu is not available.	The menu is enabled or disabled depending on the Source mode.

When I try to change the PC resolution, a message “The	The message “The defined resolution is not supported.” appears if the input source resolution exceeds the
defined resolution is not supported.” appears.	maximum resolution of the display.
	To resolve the issue, change the PC resolution to a resolution supported on the display.

There is no sound from the speakers in HDMI mode when	DVI cables do not transmit sound data.
a DVI-HDMI cable is connected.	Make sure to connect the audio cable to the correct input jack to enable audio.

HDMI Black Level is not functioning properly on an HDMI	This function is available only when a source device, such as a DVD player and STB, is connected to
device with YCbCr output.	the product via an HDMI (RGB signal) cable.

There is no sound in HDMI mode.	Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device
	that only supports an older version of the HDMI standard is connected to the product.
	If these issues occur, connect an audio cable along with the HDMI cable.

	Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.
	In this case, manually select a sound input.
		Sound input	Screen mode
	PC	Auto	PC settings

	DVI PC	Audio In (Stereo ports)	PC settings


In power saving mode, when the input source is	Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output
DisplayPort, PC display settings cannot be saved.	settings again. Ensure the set is turned on.

When booting the PC with the input source set to	Boot the PC when the set is turned on or when the input source is not DisplayPort.
DisplayPort, the BIOS and booting screens do not appear.

Image 79

Contents

Page Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningInstallation Device setupWhat’s Included Remote sensor PartsPanel key Remote sensor and spacer logo optionalSpacer logo optional Reverse sideRJ45 Anti-theft lockTo lock an anti-theft locking device Port DescriptionPIM slot Plug In Module Sold separatelyVOL Remote controlTo place batteries in the remote control Ventilation Guided installationInstallation on a perpendicularwall Installation on an indented wallWall mount kit specifications Vesa Wall mount installationPreparing before installing wall mount Installing the wall mountPM55F / PH55F Unit mm RS232C Cable External connectionCheckpoints Cable ConnectionDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Connection Viewing control state Get control commandControlling Set control command Control CodesPower control CommandInput source control Volume controlSetting the picture size Set Picture Size Screen mode controlSetting the input source Set Input Source Viewing screen status Get Screen Mode StatusViewing PIP on/off state Get the PIP ON/OFF Status Screen size controlPIP On/Off control Viewing the screen size Get Screen Size StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlyFull Natural Safety LockSetting the video wall Set Video Wall Mode Viewing the safety lock state Get Safety Lock StatusVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pEdit LAN connectionSource selection SourceUninstallation Installation/uninstallationPC software Multiple Display Control Connection Using the RS-232C cableUsing the ethernet cable Connection using a direct LAN cableConnection using a cross LAN cable Home → Player → Viewing contentHome screen PlayerAvailable menu When content is runningFile formats compatible with Player Control buttons on the remoteRestrictions Template files and LFD.lfd filesContents Image Power PointVideo AudioSupported in Network Channel and Local Channel Template filesClone Product URL Launcher SettingSchedule URL LauncherPC Connection Cable ID SettingsDevice ID Device ID Auto SetNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer Off / On Off TimerTicker Home → Ticker →Approving a connected device from the server Select Edit  Setup Select Time Zone Setting the current timePicture Screen adjustment2nd 3rd Picture Mode MenuWhen this setting is on, only UHD products are supported Hdmi Black Level Film ModeAuto Adjustment Image ResetPicture Off Reset PictureImmediate display OnScreen display adjustmentTimer OnScreen Display2nd 3rd Description Language Set the menu language Audio receiver. If this occurs, set the product to External Sound adjustmentIf Sound Output is set to External, Auto Volume is disabled SoundNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredHow to set up manually Automatic Network Settings WiredManual Network Settings Wired How to set up automaticallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemMessage to On Power Control Auto Power OnAuto Power Off Power ButtonEco Solution Energy Saving Mode No Signal Power OffUSB Auto Play Lock Security Safety LockChange PIN Button LockLogo Display Time Game ModeReset System Custom LogoSystem menu Troubleshooting forAnynet+Anynet+ HDMI-CEC Anynet+ HDMI-CECProblem Possible Solution Anynet+ device Support SupportDiagnosis TroubleshootingScreen Resolution Before you contact us Screen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueSource device issue Remote control issueOther issue Defined resolution is not supported. appears Question Answer How can I change the frequency? Frequently asked questionsAppendix SpecificationsGeneral Plug-and-Play MAC, 640 x Standard signal mode tableMAC, 832 x VESA, 1152 x VESA, 640 xVESA, 800 x VESA, 1024 xNot a product defect Product damage caused by customer’s faultOthers Prevention of afterimage burn-in What is afterimage burn-in?Optimum picture quality and afterimage burn-in prevention Optimum picture qualityOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License

Related manuals

Samsung LH55PHFPBGC/CH, LH49PMFPBGC/EN manual Defined resolution is not supported. appears

The PIP menu is not available.

defined resolution is not supported.” appears.

a DVI-HDMI cable is connected.

There is no sound in HDMI mode.

DVI PC

In power saving mode, when the input source is

When booting the PC with the input source set to