Samsung LH43PMFPBGC/CH, LH49PMFPBGC/EN Remote control issue, Source device issue, Other issue

Page 78

Chapter 6. Troubleshooting

78

There is audible sound when the volume is muted.

When Sound Output is set to External, the volume button and mute function are disabled.

 

Adjust the volume for the external speakers.

 

 

 

Audio settings for main speakers are separate from the internal speakers on the product.

 

Changing or muting the volume on the product does not affect an external amplifier(decoder).

 

 

Sound from the monitor does not change after Sound

Audio settings for main speakers are separate from the internal speakers on the product.

Mode is changed.

Audio settings on a source device do not affect the internal speaker settings on the product.

 

 

There is an echo sound coming from the speakers.

Different decoding speeds between the product speakers and external speakers can cause an echo.

 

In this case, set Sound Output to External.

 

 

Remote control issue

The remote control does not work.

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

Source device issue

A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.

Other issue

The product smells like plastic.

The plastic smell is normal and disappears over time.

 

 

The monitor appears tilted.

Remove and then attach the stand again to the product.

 

 

Audio orvideo cuts out intermittently.

Check the cable connection and connect it again if required.

 

 

 

Using a very hard or thick cable may corrupt audio and video files.

 

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is

 

recommended to use right-angle cables.

 

 

Image 78
Contents Page Table of contents Troubleshooting Symbols About this manualCopyright Safety Safety precautionsElectricity and safety Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelDevice setup InstallationWhat’s Included Remote sensor and spacer logo optional PartsPanel key Remote sensorReverse side Spacer logo optionalPort Description Anti-theft lockTo lock an anti-theft locking device RJ45Plug In Module Sold separately PIM slotRemote control VOLTo place batteries in the remote control Installation on an indented wall Guided installationInstallation on a perpendicularwall VentilationInstalling the wall mount Wall mount installationPreparing before installing wall mount Wall mount kit specifications VesaUnit mm PM55F / PH55FCable Connection External connectionCheckpoints  RS232C CableLAN Cable Direct LAN cable PC to HUBCross LAN cable PC to PC Control Codes Viewing control state Get control commandControlling Set control command ConnectionCommand Power controlVolume control Input source controlViewing screen status Get Screen Mode Status Screen mode controlSetting the input source Set Input Source Setting the picture size Set Picture SizeViewing the screen size Get Screen Size Status Screen size controlPIP On/Off control Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlViewing the safety lock state Get Safety Lock Status Safety LockSetting the video wall Set Video Wall Mode Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64Connection using a DVI cable Digital type Connection using a D-SUB cable Analog typePC connection Connection using an HDMI-DVI cable  Sound → set Hdmi Sound to Pcdvi System → General → set Hdmi Hot Plug to Off Connection using an Hdmi cable Connection using an DP cablePrecautions for using DP AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionSource LAN connectionSource selection EditInstallation/uninstallation UninstallationPC software Multiple Display Control Connection using a direct LAN cable Using the RS-232C cableUsing the ethernet cable ConnectionConnection using a cross LAN cable Player Viewing contentHome screen Home → Player →Control buttons on the remote When content is runningFile formats compatible with Player Available menuTemplate files and LFD.lfd files RestrictionsContents Audio Power PointVideo ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher URL Launcher SettingSchedule Clone ProductDevice ID Auto Set ID SettingsDevice ID PC Connection CableVideo Wall Network StatusVideo Wall Picture Mode On/Off TimerOn Timer Home → Ticker → Off TimerTicker  Off / OnApproving a connected device from the server Setting the current time Select Edit  Setup Select Time ZoneMenu Screen adjustment2nd 3rd Picture Mode PictureWhen this setting is on, only UHD products are supported Image Reset Film ModeAuto Adjustment Hdmi Black LevelReset Picture Picture OffOnScreen Display OnScreen display adjustmentTimer Immediate display2nd 3rd Description Language Set the menu language Sound Sound adjustmentIf Sound Output is set to External, Auto Volume is disabled Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkHow to set up automatically Automatic Network Settings WiredManual Network Settings Wired How to set up manuallyNetwork Setting Wireless Connecting to a Wireless NetworkAutomatic Network Setup Wireless Manual Network Setup Wireless How to set up using WpspbcSelect Add Network System SystemPower Control Auto Power On Message to OnNo Signal Power Off Power ButtonEco Solution Energy Saving Mode Auto Power OffButton Lock Security Safety LockChange PIN USB Auto Play LockCustom Logo Game ModeReset System Logo Display TimeAnynet+ HDMI-CEC Troubleshooting forAnynet+Anynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportBefore you contact us TroubleshootingScreen Resolution DiagnosisInstallation issue PC mode Screen issue Not Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalRemote control issue Source device issueOther issue Defined resolution is not supported. appears Frequently asked questions Question Answer How can I change the frequency?Specifications AppendixGeneral Plug-and-Play Standard signal mode table MAC, 640 xMAC, 832 x VESA, 1024 x VESA, 640 xVESA, 800 x VESA, 1152 xProduct damage caused by customer’s fault Not a product defectOthers Optimum picture quality What is afterimage burn-in?Optimum picture quality and afterimage burn-in prevention Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH49PMFPBGC/CH, LH32PMFPBGC/EN, LH43PHFPMGC/EN, LH55PHFPBGC/CH, LH32PMFPBGC/CH specifications

Samsung's line of professional display solutions, particularly the LH49PHFPBGC/UE, LH43PMFPBGC/EN, LH49PHFPBGC/NG, LH43PMFPBGC/EN, and LH49PMFPBGC/EN models, exemplifies the company's commitment to innovation and quality in digital signage technology. These models are designed to meet the diverse needs of businesses and organizations, providing exceptional visual performance, durability, and versatility.

A standout feature of these displays is their remarkable picture quality, characterized by vibrant colors and sharp images that enhance the viewer's experience. This is achieved through Samsung's advanced LED technology, which ensures high brightness and contrast ratios. Additionally, the displays support 4K resolution, delivering stunning detail that is essential for capturing audience attention in retail environments, corporate settings, or public spaces.

The series also incorporates HDR (High Dynamic Range) capabilities, allowing for a broader range of colors and luminance levels. This feature is particularly beneficial for content that requires precision and depth, enabling businesses to showcase their products or services in the best possible light. Furthermore, with a high refresh rate, these displays minimize lag, ensuring smooth transitions and motion, which is critical in dynamic content presentation.

Durability is a crucial aspect of these professional displays. Designed for 24/7 operation, they can withstand the rigors of continuous use without compromising performance. The robust build is complemented by a sleek, modern design that fits seamlessly into various environments, from retail stores to conference rooms.

Connectivity options are extensive, making it easy to integrate these displays into existing systems. With multiple HDMI and USB ports, users can easily connect various devices, enhancing flexibility in content management and delivery. Built-in Wi-Fi capabilities further facilitate wireless content sharing, enabling users to update and control displays remotely.

The intuitive user interface simplifies content management, allowing for quick and efficient scheduling and playback of media. This is particularly advantageous for businesses that require regular updates to their displays.

In summary, the Samsung LH49PHFPBGC/UE, LH43PMFPBGC/EN, LH49PHFPBGC/NG, LH43PMFPBGC/EN, and LH49PMFPBGC/EN models stand out in the digital signage market due to their breathtaking visuals, robust performance, and user-friendly features. These displays are engineered to deliver exceptional results, making them an excellent choice for any business looking to enhance its communication and engagement strategies. Whether it’s for advertising, information dissemination, or immersive experiences, Samsung’s professional displays are a reliable and high-quality solution.