HP manual HP DesignJet 2500CP and 2000CP Printers

Models: 2500CP

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System Error: 010035 0XABCDEF

Error data (0XABCDEF):

If the value of each letter is 0, then the component is OK. If the value of each letter is 1 then the component has failed.

X Electronics signal failed (ignore other values). A  Elevator Stepper Motor Failed.

B  Refill Stepper Motor Failed. C  Primer Stepper Motor Failed.

D  Service station (Z<axis) Stepper Motor Failed. E  Service station (X<axis) Stepper Motor Failed. F  Bail Stepper Motor Failed.

Try the following:

D If X = 1 then replace the Electronics Module. D Check the Interconnect Cables.

D Check the failed Stepper Motor is connected correctly.

D If Bail, Elevator or the Refill Stepper Motors are faulty, then:

S Replace Refill interconnect cable. Replace Refill interconnect PCA.

DIf Faulty Primer or Service Station Stepper Motors < Replace Service Station Interconnect cable.

DIf Faulty Elevator Stepper Motor < Replace Elevator Assembly.

DIf Faulty Refill Stepper Motor < Replace Refill Assembly.

DIf Faulty Primer Stepper Motor < Replace Primer Assembly.

DIf Faulty Service Station Stepper Motors < Replace Service Station Assembly.

DIf Faulty Bail Stepper Motor < Replace Bail Stepper Motor Assembly.

DReplace Electronics Module.

System Error: 010036 - Switch the Printer OFF from the back and then disconnect the Trailing Cable from the Electronics Module. Switch the Printer ON and see if the Error Code now changes to •010037". If the error code remains as •010036", replace the Electronics Module. If the Error Code changes to •010037" then refer to that error code.

System Error: 010036 00000800 - Problem with the Y<axis or ANY Stepper Motor.

System Error: 010036 00001000 - Problem with the X<axis or ANY Stepper Motor.

System Error: 010037 < Check/replace Trailing Cable. Replace Carriage Assembly. Replace Electronics Module.

System Error: 010038 < Refer to error code •010037".

System Error: 010039 < Check/replace Trailing Cable. Replace Carriage Assembly.

System Error: 010040 <

Refer to error code •010037".

4 Quick Reference Service Manual

HP DesignJet 2500CP and 2000CP Printers

Page 6
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HP manual HP DesignJet 2500CP and 2000CP Printers