14.Smart Viewer in operation is disconnected.
-If you change time, network setup, HDD format, Default Setup, or HDD attachment or detachment for
-Check network connection. Smart Viewer, if disconnected from Network, will try reconnection up to 5 times. If it remains unconnected after 5 time trial, it will automatically give up connection.
-As far as
15.The Audio icon of Smart Viewer is left inactivated in the Live mode. Setting Audio to On in the Camera menu of
-If your PC has no Audio driver or has some problem with Audio play of an Audio driver, the Audio icon will be inactivated. Please check Audio driver installation status.
16.When selecting the channel which PTZ Camera is connected to in the Live mode of Smart Viewer, click the “Menu Control” button among PTZ setup buttons to enter the Function Menu mode in PTZ Camera, and return from the other channel, the PTZ related buttons have been initialized.
-PTZ control is available in both Smart Viewer and
17.No Time Bar in the Search
-Time Line can be converted into 2 modes, General(24 Hour Display) and Extension(2 Hour Display). In the Extension mode, Time Bar may not be seen in the current time. Please enter the General mode or click the LEFT or RIGHT button to search Time Bar.
18.“NO HDD” icon and error message pops up.
-Please check the HDD connection status. If this problem persist without connec- tion failure, contact the technical support for checking hard disk.
19.DVR device does not show what has been upgraded after adding a hard disk.
-Make sure that the additional external HDD installed is one of the devices listed on the compatibility list of HDDs. The list of the compatible devices with Samsung DVR can be obtained from your vendor.
20.The connection status is not shown after connecting the external storage device, USB memory, USB HDD and such.
-Make sure that the external storage device installed is one of the storage devices listed on the compatibility list of storage devices. The list of the compatible devices with Samsung DVR can be obtained from your vendor.