Samsung SHR-6082P, SHR-6163P, SHR-6080P, SHR-6160P, SHR-6162P, SHR-6164P, SHR-6082N Troubleshooting

Page 103

TROUBLESHOOTING

Symptom

 

 

Countermeasures

 

 

The system does not turn on and the indicator on the

x Check if the power supply system is properly connected.

front panel does not work at all.

x Check the system for the input voltage from the power source.

 

x If the problem persists even after you have taken the above actions,

 

check the power supplier and replace it with a new one if neccessary.

 

 

Some channels display just a black screen even if

x Check if the camera connected to the system properly displays the

they receive video sources.

image. Sometimes, this problem may occur on a camera that is not

 

properly connected to the video source.

 

x Check if the camera is properly supplied with power.

 

x Sometimes, this problem may occur on a channel with weak video

 

signal from a video distributor that is connected to multiple systems. In

 

this case, input the video source of the camera directly into the DVR.

 

This may find the cause and solve the problem.

 

 

If I press the [REC] button on the front panel, the

x Check if there is a free space on the HDD for the recording.

REC indicator does not flash, nor the player start

x Check if the record mode is set to ON in the record mode setting.

recording.

 

 

 

 

 

The screen displays the logo image repeatedly.

x This may occur from a problem with the main board, or the related

 

software is corrupt.

 

 

Contact the nearest service center for more information.

 

 

The Channel button does not work on the Live

x The Channel button does not work if the current screen is in the event

screen.

monitoring mode.

 

 

In the event monitoring screen, press the [ALARM] button to exit the

 

screen and select a channel.

 

 

The cursor will not move to the Start button when I

x Check if the channel and the date that you want to play are marked with

start the calendar search.

the V symbol.

 

 

Both channel and date should be checked before you can start playing

 

with the Start button.

 

 

 

When the alarm sounds, I press the [ALARM] button

x Press the [MENU] button on the front panel to release the alarm in the

on the front panel to release the alarm but it does

following way:

 

not work. The alarm persists and I could not set it off

1) To release the event monitoring mode : Monitoring Mode – set the

in any way.

duration of the event monitoring to Off.

 

2) To release the alarm sound : Event Record Mode - Alarm (Motion

 

Detection/Video Loss) – deactivate the alarm sound.

 

3) To release the event : Event Record Mode - Alarm (Motion Detection/

 

Video Loss) – set the mode to Off.

 

 

 

 

No response is made even if I press the [PTZ] button

x Menu

Camera

Check if the current protocols and other settings in

on the Live screen.

the PTZ device are properly configured according to the PTZ camera.

 

 

I've found that the DVR does not recognize as many

x It takes time for the DVR to recognize multiple external HDDs. Try again

disks as installed when I have connected multiple

in a moment and if the problem (of failure to recognize as many HDDs

external HDDs to the DVR.

as connected) persists, it may occur due to a mechanical error of the

 

HDD installed. Try again with a different HDD.

 

 

 

 

APPENDIX

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Contents Channel/16 Channel DVR Overview Features Overview Important Safety InstructionsContinuous standard load 0.2mA Operating temperature -20C ~ +85CBefore Start Normal capacity 170mAhStandards Approvals Package ContentsContents Appendix WEB ViewerPart Names and Functions Front Audio AlarmREC Mode6080/6082 6160/6162/6163/6164 Part Names and Functions RearUSB Video OUTAudio OUT VGAPress each button between 1 to Remote ControlUsing the numeric buttons ChannelPress any button among 1 to Changing the Remote Control IDChecking the Installation Environment Installation Fix the screws not to be loosened by vibrations Rack Installation Installation HDD AdditionAdding a HDD  By factory default, the unit is equipped with one HDDIf adding HDDs to SHR-6080, 6160&6163  SHR-6080, 6160 & 6163 do not support DVD media If adding HDDs to SHR-6082, 6162Loosen the screws x4 in the left/right and upper fi x it with screws  Connecting with Other Device Connecting the VIDEO, AUDIO, and MonitorConnecting the Network Connecting to Internet through Ethernet 10/100/1000BaseTConnecting POS Device Connecting the USBConnecting to Internet through Adsl Connecting the Alarm INPUT/OUTPUT Connect the RS-485 device through the back port Connecting the RS-485 Device Ex DVRTX+/- ↔ SCC-C6433,35RX+ DVRTX+/- ↔ SCC-C6403,07TX+  Live Getting StartedStarting the system Shutting Down the SystemLocking All Buttons LoginIcons on the Live Screen Live Screen ConfigurationLive Screen Menu Error InformationSplit Mode Menu Split Mode MenuZoom Single Mode MenuClick to display the hidden menu to the right Current mode is highlighted in whiteView the Launcher Menu SystemDate/Time/LanguageTime.Auto Sequence Live ModeSwitching the screen mode Switching the split modeManual Switching Channel Setting10-16 Multichannel Live Menu Selecting a Spot Out modeSwitching to Single Mode Spot OUTFreeze Audio ON/OFF in Single modeZoom Audio ON/OFFEvent Monitoring Setting the Date/Time/Language System SetupDate/Time/Language Using the Calendar Setting HolidayUsing the DVR Permission Management Setting the AdministratorYou can set and change Administrator’s ID and password When the administrator setup is done, press OKSetting the User Setting the GroupSystem Management Setting PermissionsSelect Setup Window for Restricted Access and Auto Log outUpdating the Software UsingDVR Log Information SettingsSystem Log Event Log Backup LogDevice Setting the DeviceSetting the Camera CameraSetting the PTZ Confirming Devices Storage DeviceFormatting Use direction buttons to move to the desired HDD AlarmSelect HDD Alarm Their durations appearsPOS Device Remote DevicesPOS Devices Remote DeviceMonitor Setting the MonitorSetting the Spot Out Screen SetupOnly the 13-split screen is optional Setting the Screen ModeWhen the screen mode setup is done, press OK You can confi gure the Live screen and Split ScreensRecording Schedule Setting the RecordingRecording Schedule RecordRecording Color Tags Quality / ResolutionSetting Standard Recording Properties Event Record DurationResolution Setting Event Recording PropertiesRecord Option Event Setting the EventSensor Detection Normal Close Sensor is closedMotion Detection Setting the Motion Detection Area③ When the motion detection setup is done, press OK Motion DetectionVideo Loss Detection Alarm ScheduleBackup BackupSetting the Backup You can backup the desired data to a connected deviceYou can set the network connection route and protocol Network ConfigurationConnection Mode Setting the ConnectionSelect Protocol Setting the ProtocolMove to Connection Mode, and press Enter ButtonWhen no router is used Connecting and Setting the NetworkIP in Connection menu of the connected DVR When a router is usedExternal Port Range Enter the TCP Port set TCP port can be differentLive Transfer Ddns SettingLive Transfer Smtp Setting Mailing ServiceEvent Setting Recipient Setting Group SettingGetting started with PTZ Using the PTZ cameraControlling a PTZ Device PTZ DeviceCamera Setting Preset SettingTime Search SearchYou can search for events by the channel and play them Backup SearchEvent Search Search & PlayMotion Search POS SearchMotion Search POS SearchPlayback Backup RangePlay System Requirements What is Web Viewer?Product Features Introducing WEB Viewer WEB Viewer Connecting WEB ViewerWeb viewer Using Live Viewer OSD Information Display Single Mode Quad Mode Nine ModeSingle Mode Full Screen ModeConnected DVR Changing the Live Screen ModeChannels 10~16. In Sixteen MODE, the screen is refreshed Capture Saves the current screen into a BMP or Jpeg fi le Saving the Live Screen on the PCCH5 to CH8 CH9 to CH12 Channel DVRChanging the Live Screen Channel Using PTZ CameraWeb viewer Using Search Viewer Sixteen Mode Saving the Live Screen on the PC Searching the Recorded Video in the Timeline Searching the Recorded Video in the CalendarControlling Playback Viewer SetupYou can confi gure the various settings of the DVR system SystemPermission Management HolidaySystem Management Camera DeviceStorage Device POS Device Remote DeviceMonitor Record For more information, refer to Setting the Recording.Recording Schedule Record Option REC Quality & ResolutionEvent Event Record DurationVideo Loss Detection Alarm ScheduleYou can set the alarm output time if a video loss occurs Motion DetectionLive Transfer NetworkConnection DdnsSmtp Mailing ServiceAbout Recommended System Requirements SEC Backup Viewer Backup Viewer Ntsc PAL Product SpecificationHDD Cifs Appendix RS-232C POS SHR-6164 Product OverviewManagement Default SettingDuration Smtp Troubleshooting Navigate through the time bar Retailer or the service center for more informationBy the service personnel On the screen
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SHR-6164P, SHR-6080P, SHR-6164P/CDM, SHR-6082N, SHR-6082P/CDM specifications

The Samsung SHR series of DVRs, specifically the SHR-6163P, SHR-6082P, SHR-6160P, SHR-6162P, and SHR-6080P, are designed to meet the demands of modern security and surveillance needs. These advanced digital video recorders offer an array of features and technologies that enhance usability, reliability, and performance.

At the core of the SHR series is the ability to provide high-definition video recording, ensuring that critical details are captured. The SHR-6163P can support up to 16 channels of recording, making it ideal for larger installations like commercial spaces or warehouses. Meanwhile, the SHR-6082P and SHR-6080P provide flexibility with up to 8 channels, catering to smaller setups without sacrificing quality.

The recording resolution is another standout feature across the series, with models supporting up to 4K recording for clearer and more detailed images. This high resolution is paramount for applications where identification and monitoring are critical. Additionally, the recording capabilities include real-time recording, enhancing the ability to capture events as they happen.

Another significant technology aspect is the integration of H.265 compression. This advanced video compression method significantly reduces the storage space required without compromising on image quality. It allows users to record longer, high-quality footage, making it an economical choice for those with substantial video needs.

The user interface of these DVRs is designed for seamless navigation, with an intuitive layout that allows for quick access to playback, search, and configuration functions. The SHR series is equipped with a robust remote viewing capability, allowing users to monitor their premises from anywhere using a smartphone or PC. This is essential for maintaining security when users are away from their sites.

In terms of connectivity, these DVRs support various network protocols and come with multiple USB ports for easy backup and export of data. The ability to connect to external storage solutions further enhances the flexibility of the system.

Moreover, the SHR series incorporates advanced motion detection capabilities, enabling users to set specific areas for motion alerts, which adds an additional layer of security. It also supports various alarm inputs, assisting in the integration of multiple security features.

In summary, the Samsung SHR-6163P, SHR-6082P, SHR-6160P, SHR-6162P, and SHR-6080P DVRs represent a powerful and versatile range of video recording solutions. With their emphasis on high-definition recording, advanced compression technologies, user-friendly interfaces, and robust security features, these devices are well-suited for a diverse array of surveillance applications. Whether for home security or large-scale monitoring, the SHR series stands out as a reliable choice.
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