Samsung AQV18YWAX, WF1602W5C/YLE, AQV12KBBX, AQV12KBBN Troubleshooting, Checklist before svc calls

Troubleshooting

Checklist before svc calls

Symptom	Checklist		Measure to Take
	• Is the Power Switch	•	Turn on the Power Switch.
Robotic vacuum	turned on?
cleaner does not	• Is cleaning mode ( ) in the	•	Press the (	) button. (To turn it
operate at all	display panel turned on?		off, press and hold the (		) button
before			down for 3 seconds or longer.)
cleaning.	• Is the battery level flashing	• Lift up the robotic vacuum
	only one level and is ‘LO’		cleaner, and manually dock the
	displayed in the display panel?		robotic vacuum onto the charger
			to charge it.
	• Robotic vacuum cleaner will not	• Replace the batteries in the
	operate when the battery in the		remote control. (AAA type)
	remote control is depleted.
	• Is the battery level flashing only	• Lift up the robotic vacuum
Robotic vacuum	one level and is ‘LO’ displayed in		cleaner, manually dock the
cleaner stopped	the display panel?		robotic onto
operating while			the charger to charge it.
cleaning.	• Has the robotic vacuum cleaner	• Turn off the Power Switch and
	become hooked on wires on the		remove the wires.
	floor?
	• Is the robotic vacuum cleaner	• Turn off the Power Switch and
	stuck to the floor where there is a		move the cleaning robotic
	height difference?		vacuum to another place to
	- The driving wheel is lifted.		clean.
	• Is there a thin towel (cloth)	• Turn off the Power Switch and
	wrapped around the driving		remove the thin towel.
	wheel?
	• Is the robotic vacuum cleaner	• Turn off the Power Switch and
	stuck on the doorsill?		move the robotic vacuum cleaner
			to another place to clean.
	• Check whether the dust bin	• Stop the robotic vacuum cleaner
The suction	is full of dust.		and empty the dust bin.
power is weak	• Check whether the suction	• Turn off the Power Switch and
while cleaning.	inlet is clogged by foreign		remove the foreign substances
	substances.		on the suction inlet.
	• Check whether the filter is	• Clean the filter well.
	clogged.

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05Troubleshoo

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