Samsung HMX-E10WP/XIL, HMX-E10BP/EDC, HMX-E10OP/EDC, HMX-E10WP/EDC manual Connecting to a computer

troubleshooting

Connecting to a computer

Symptom

Explanation/Solution

Your computer does not	•	Disconnect the built-in USB plug of the camcorder from the PC,
recognise your camcorder.		restart the PC, and then reconnect camcorder correctly.
	• You need a video codec to play the file recorded on your
		camcorder. Install or run the built-in editing software (Intelli-
		studio).
	• Check whether the built-in USB plug of the camcorder is
Cannot play a video file properly	•	connected in the proper direction.
		Disconnect the built-in USB plug of the camcorder from the
on a PC.
		PC, restart the computer, and then reconnect the camcorder
		properly.
	• Your computer may not have the necessary performance
		specifications to play back a video file. Check the recommended
		computer specifications.
	• Exit the Intelli-studio application, and restart the Windows
		computer.
	• Intelli-studio is not Macintosh compliant.
Intelli-studio does not function	•	Set “PC Software” to “On” in the Settings menu. ¬page 61
properly.	•	The Intelli-studio programme may not run automatically. If this
		occurs, access My Computer or Windows Explorer, open the
		drive that corresponds to your camcorder, find Intelli-studio, and
		then run IStudio.exe.
	• Video playback or sound may stop temporarily depending on
		your computer.
The image or sound on your		The video or sound you have copied to your computer is not
	•	affected.
camcorder is not played on your		If your camcorder is connected to a computer that does not
computer properly.		support Hi-speed USB (USB 2.0), the video or sound may not
		play back correctly.
		The video and sound you have copied to your computer are not
		affected.
	• Check the system requirements to play a video. ¬page 65
The playback screen is paused or	• Exit all other applications running on the computer.
	•	The transfer speed between the camcorder and PC is too slow,
distorted.
		causing the video to pause or distort. Please copy the file to your
		PC, and then play it back.

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