Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
Issues |
| Solutions and Explanations | |
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| First of all, please perform the Picture Test and confirm that your TV is properly displaying test image (go to MENU - | ||
Picture Quality | Support - Self Diagnosis - Picture Test). If the test image is properly displayed, the poor picture may caused by the | ||
| source or signal. | ||
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| • If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables to deliver | ||
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| HD (high definition) picture quality. | |
| • Cable/Satellite subscribers: Try HD stations from the channel line up. | ||
The TV image does not look as good | • Aerial connection: Try HD stations after performing Auto tuning. | ||
as it did in the store. | • | Many HD channels are up scaled from SD (Standard Definition) contents. | |
| • Adjust the Cable/Set top box video output resolution to 1080i or 720p. | ||
| • | Make sure you are watching the TV at the minimum recommended distance based on the size and definition of the | |
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| signal. | |
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| • Compression of video contents may cause picture distortion especially in fast moving pictures such as sports and | ||
The picture is distorted: macroblock |
| action movies. | |
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error, small block, dots, pixelization | • Low signal level or bad quality can cause picture distortion. This is not a TV issue. | ||
| • Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital TV. | ||
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Colour is wrong or missing. | • If you’re using a component connection, make sure the component cables are connected to the correct jacks. Incorrect | ||
| or loose connections may cause colour problems or a blank screen. | ||
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| • Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / Sharpness) | ||
There is poor colour or brightness. | • Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy Saving) | ||
| • Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture) | ||
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There is a dotted line on the edge of | • If the picture size is set to Screen Fit, change it to 16:9. | ||
the screen. | • Change cable/satellite box resolution. | ||
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The picture is black and white. | • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1 on the | ||
| TV. | ||
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When changing channels, the picture | • If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until the cable box | ||
| reboots. It may take up to 20 minutes. | ||
freezes or is distorted or delayed. |
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• Set the output resolution of the cable box to 1080i or 720p. | |||
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| First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to MENU - Support - | ||
Sound Quality | Self Diagnosis - Sound Test) | ||
| If the audio is ok, the sound problem may be caused by the source or signal. | ||
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There is no sound or the sound is too | • Please check the volume of the device (Cable/Sat Box, DVD, | ||
low at maximum volume. |
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| • Set the Speaker Select option to TV Speaker in the sound menu. | ||
| • If you are using an external device, make sure the audio cables are connected to the correct audio input jacks on the | ||
The picture is good but there is no |
| TV. | |
sound. | • If you are using an external device, check the device’s audio output option (ex. you may need to change your cable | ||
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| box’s audio option to HDMI when you have a HDMI connected to your TV). | |
| • Reboot the connected device by reconnecting the device’s power cable. | ||
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The speakers are making an | • Check the cable connections. Make sure a video cable is not connected to an audio input. | ||
inappropriate noise. | • For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion. | ||
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