Appendix, Troubleshooting | Samsung BD-D8500/EN, BD-D8500/XN

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the product.

No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the MENU button to display home menu.
	Press the STOP (	) button on the front panel of the product for more
	than 5 seconds with no disc inserted.

•When the factory default settings are restored, all stored user BD data is deleted.

84 English

BD-D8200/EN, BD-D8500/EN, BD-D8500/ZF, BD-D8500/XN, BD-D8200/XN specifications

The Samsung BD-D8200 and BD-D8500 series are standout Blu-ray players that offer an impressive combination of cutting-edge features and advanced technologies, catering to modern home entertainment needs.

At the core of both the BD-D8200/XN and BD-D8500/XN models is their ability to deliver stunning Full HD 1080p video playback, ensuring viewers experience movies as they are intended to be seen. The players support various video formats, including MKV, AVI, and MP4, making them versatile for multimedia libraries. The BD-D8500, in particular, boasts 3D playback capabilities, providing an immersive viewing experience that brings a new dimension to films, making it an ideal choice for home theaters.

One of the standout features of the Samsung BD-D8200 and BD-D8500 series is their Smart Hub functionality. This integrated feature allows users to access a wide array of streaming services such as Netflix, YouTube, and Hulu, along with a variety of apps for social networking and games. With built-in Wi-Fi, connecting these players to the internet is seamless, enabling firmware updates and new app downloads directly from the device.

Additionally, the players are equipped with Smart Content, allowing for a more personalized viewing experience. Users can enjoy features like Samsung's AllShare technology, which allows them to wirelessly stream content from compatible devices such as smartphones, tablets, and laptops.

The BD-D8200/ZF and BD-D8500/ZF models are tailored for consumers looking for premium audio quality. Featuring Dolby TrueHD and DTS-HD Master Audio, these players provide exceptional sound performance that complements the high-definition visuals. The BD-D8500/EN model extends this audio experience even further, offering features like HDMI output, allowing for easy connectivity to sound systems and televisions.

Moreover, both models support the latest in disc technology, providing compatibility with Blu-ray, DVD, and CD formats. They also come with advanced upscaling capabilities, ensuring standard-definition content looks sharper and more detailed on high-definition displays.

In conclusion, the Samsung BD-D8200/XN, BD-D8500/XN, BD-D8200/ZF, BD-D8500/ZF, and BD-D8500/EN models epitomize the convergence of high-definition video and superior audio technology. With their robust feature sets, these players are designed to enhance the overall home entertainment experience, making them a great choice for both casual viewers and serious cinephiles alike.

Appendix

Troubleshooting

PROBLEM

SOLUTION

screen.

range.

BD-D8200/EN, BD-D8500/EN, BD-D8500/ZF, BD-D8500/XN, BD-D8200/XN specifications