Samsung BD-D8200/EN, BD-D8500/EN, BD-D8500/XN, BD-D8200/XN, BD-D8200/ZF, BD-D8500/ZF manual Repairs

Appendix

PROBLEM	SOLUTION
BD-LIVE
I cannot connect to the BD-LIVE server.	• Check whether the network connection is successful or not by using the
	Network Status menu. (See page 48)
	• The total size of device must have at least 1GB of free space to
	accommodate the BD-Live service.
	You can check the available size in BD Data Management. (See pages
	50~51)
	• Check whether the BD-Live Internet Connection menu is set to Allow(All).
	• If all above fails, contact the contents provider or update the product to the
	latest firmware.
When using the BD-LIVE service, an error	• The total size of device must have at least 1GB of free space to
occurs.	accommodate the BD-LIVE service.
	You can check the available size in BD Data Management. (See pages
	50~51)
Recording
“Performance test failed.” message appears,	• Using lower quality USB storage device not supporting Recording function
and also Timer recording and Time Shift	can cause this kind of problem.
function does not work.	It is recommended to use USB HDD storage device.
	• Recommended specification of USB HDD is at least 5400 rpm.
	USB HDD of RAID type is not supported.
✎✎NOTE

`` When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair centre and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product.

We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, or contact Samsung Customer Care before seeking to repair your product.

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