Samsung Comprehensive Troubleshooting for RSG309AARS Refrigerator Issues

troubleshooting

PROBLEM

SOLUTION

The refrigerator	• Check that the power plug is properly connected.
does not work at	• Is the temperature control on the display panel set to the correct temperature?
all or it does not	Try setting it to a lower temperature.
chill sufficiently.	• Is the refrigerator in direct sunlight or located too near a heat source?
	• Is the back of the refrigerator too close to the wall and therefore keeping air from
	circulating?
Food in the fridge	• Is the temperature control on the display panel set to the correct temperature?
is frozen.	Try setting it to a warmer temperature.
	• Is the temperature in the room very low?
	• Did you store food with a high water content in the coldest part of the fridge?
You hear unusual	• Check that the refrigerator is level and stable.
noises or sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping air from
	circulating?
	• Was anything dropped behind or under the refrigerator?
	• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs
	because various parts contract or expand in response to temperature changes in the
	refrigerator interior.
The front corners	• Some heat is normal as anti-condensators are installed in the front corners of the
of the appliance	refrigerator to prevent condensation.
are hot and	• Is the refrigerator door ajar?
condensation is	Condensation can occur when you leave the door open for a long time.
occurring.
Ice is not	• Did you wait at least 12 hours after installation of the water supply line before making
dispensing.	ice?
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function?
	Make sure Ice Type is set to Cubed or Crushed.
	• Are there ice cubes frozen together in the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water	• This is normal. The bubbling comes from the refrigerant liquid circulating through the
bubbling in the	refrigerator.
refrigerator.
There is a bad	• Has a food item spoiled?
smell in the	• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
refrigerator.	• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
the walls of the	• Allow sufficient space between the foods stored for efficient air circulation.
freezer.	• Is the freezer door closed properly?
Water dispenser is	• Is the water line connected and the shut-off valve open?
not functioning.	• Has the water supply line tubing been crushed or kinked?
	Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low?
	Try selecting a warmer setting on the main display panel.
Display does not	• Press the Reset button over one second to reset the memory.
work!	With this, the user information is not to be reset.

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