Samsung WW12K8402OW/ET manual Troubleshooting, Checkpoints

Page 54

Troubleshooting

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

 

Action

 

 

 

• Make sure the washing machine is plugged in.

 

• Make sure the door is properly closed.

 

• Make sure the water taps are open.

 

• Press or tap Start/Pause to start the washing machine.

Does not start.

Make sure Child Lock is not activated.

 

Before the washing machine starts to fill, it will make a series

 

 

of clicking noises to check the door lock and does a quick

 

 

drain.

 

• Check the fuse or reset the circuit breaker.

 

 

 

• Fully open the water tap.

Water supply is

Make sure the door is properly closed.

insufficient, or no

Make sure the water supply hose is not frozen.

water is supplied.

Make sure the water supply hose is not kinked or clogged.

 

Make sure there is sufficient water pressure.

 

 

 

• Make sure the washing machine is running with sufficient

 

 

water pressure.

After a cycle,

Make sure the detergent is added to the centre of the

detergent remains

 

detergent drawer.

in the detergent

Make sure the rinse cap is inserted properly.

drawer.

If using granular detergent, make sure the detergent selector

 

 

is in the upper position.

 

• Remove the rinse cap and clean the detergent drawer.

 

 

 

• Make sure the washing machine is installed on a level, solid

 

 

floor that is not slippery. If the floor is not level, use the

 

 

levelling feet to adjust the height of the washing machine.

 

• Make sure the shipping bolts are removed.

 

• Make sure the washing machine is not contacting any other

Excessive vibrations

 

object.

or makes noise.

Make sure the laundry load is balanced.

 

• The motor can cause noise during normal operation.

 

• Overalls or metal-decorated clothes can cause noise while

 

 

being washed. This is normal.

 

• Metal objects such as coins can cause noise. After washing,

 

 

remove these objects from the drum or filter case.

 

 

 

54  English

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Contents Washing Machine WW12K84*2OContents Maintenance TroubleshootingSpecifications Safety information Important safety precautions Critical installation warnings English 7  Installation cautions Critical usage warningsEnglish 9  Usage cautions English 11  Safety information Critical cleaning warnings Instructions about the Weee Installation What’s includedSpanner Bolt caps Hose guide Water supply Installation requirementsElectrical supply and grounding DrainWater temperature Alcove installationFlooring Step-by-step installation Select a locationRemove the shipping bolts Installation Adjust the levelling feet Connect the water hoseHold the adaptor and turn part C English 23  Installation Power on Position the drain hoseLaundry guidelines Initial settingsBefore you start Run Calibration recommendedPrewash if necessary Empty pocketsUse a laundry net Determine the load capacityApply a proper detergent type Detergent drawer guidelines To apply washing agents to the detergent drawer To use liquid detergent applicable models only Operations Control panelSimple steps to start To change the cycle during operationCycle overview Standard cyclesDelicates Specialty cycle Options Delay End Special features AddWashEco Check Settings Child LockLanguage BrightnessSound Easy ConnectionSamsung Smart Home app PreparationWi-Fi connection Using the Samsung Smart Home appSamsung Smart Home Washing Machine app Maintenance Eco drum cleanECO Drum Clean reminder Smart Check Emergency drain Cleaning Surface of the washing machineAdd Door Mesh filter Pump filter Detergent drawer Recovery from freezing Care against an extended time of disuseTroubleshooting CheckpointsEnglish 55  Change as the automatic temperature control feature checks Information codes Make sure the drain hose is not clogged AC6 DC1 Specifications Fabric care chartProtecting the environment Specification sheet Specifications Information of main washing cycles Memo Untitled-16 Netherlands
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