Samsung SBB-IS08EL1/EN manual Troubleshooting Guide, Testing the Product, Power on the product

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Chapter 08

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4 If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents SBB-IS08E Table of contents Specifications Before Using the Product CopyrightSafety Precautions Electricity and SafetyInstallation Operation Cleaning StorageReverse Side SBB-IS08E PreparationsParts Parts DescriptionReverse Side IL015E IL020F IL025E IS015F IS020F IS025F UartRemote Control To place batteries in the remote control May differ for different productsLAN Cable Pin No Standard Colour SignalCable Connection Direct LAN cable PC to HUBConnection Cross LAN cable PC to PCCommand Viewing control state Get control commandControlling Set control command Command type Value rangePower control Input source controlScreen mode control Safety Lock Connecting to a PC Connecting and using devicesBefore Connecting Connection using a DVI cableConnection Using an HDMI-DVI Cable Connection Using a DVI-HDMI CableConnection Using an Hdmi Cable System → General → set Hdmi Hot Plug to OffConnection Using an DP Cable Connecting to a Video Device Connecting the LAN Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080pInstalling the cabinets Removing the protective bracketsReplacing the cabinet module Precautions when handling the cabinets IL015E / IS015F IL020F / IS020F IL025E / IS025FConnecting to cabinets Connection 1ConnectionConnection Connecting RS232C cables for redundancyFirst cabinet Edit Name Changing the Input sourceSource InformationUsing LED Signage Manager Player Home featureHome → Player →ENTER E Approving a connected device from the server Approving the Lite serverSetting the current time Device Group SelectApproving the Premium server Setting the current time Network File Network ChannelLocal Channel My TemplatesMenu items in the Player Available features in the PlayerOption Name Operations Player page Settings menu SettingsSafely Remove Default contentReset None / My TemplatesViewing the details of the content that is running When Content is RunningCurrent time Repeat Changing the settings for the content that is runningPlaylist One / AllTemplate files and LFD.lfd files File Formats Compatible with PlayerNetwork Schedule Multiframe Playback restrictionsContents Video ImageFlash Power Point Template files Channel and LocalMenu items in the Schedule Available features in the ScheduleSchedule TypeEditing a channel schedule Configuring channel schedulesSelect a channel to edit Home → Template → Enter E Available features in the TemplateTemplate Market OrientationEdit Text Configuring the background image/background musicEntering text Font optionsConfigure Template Name and Storage PreviewClone Product Home → Clone Product → Enter EPC Connection Cable ID SettingsDevice ID Device ID Auto SetNetwork Status Home → Network Status → Enter EOn Timer On/Off TimerHome → On/Off Timer → Enter E Off Timer Holiday ManagementHome → Ticker → Enter E TickerOff / On More settings Home → More settings → Enter EURL Launcher Home → URL Launcher → Enter EMain menu Sub menu Settings Description Screen AdjustmentOSD On Screen Display menus Digital Clean View Advanced Settings Dynamic ContrastRGB Only Mode Film ModePosition Or DisplayPort modePicture Size Or CustomOnScreen Display Network Status Network SettingsNetwork Network typeNetwork Settings Wired Connecting to a Wired NetworkManual Network Settings Wired How to set up automaticallyAutomatic Network Settings Wired How to set up manuallyServer Network Settings Multimedia Device SettingsDevice Name System Eco Solution No Signal Power Off Power Control Auto Power OnMax. Power Saving Auto Power OffReset System Security Safety LockPower On Button USB Auto Play LockSupport Read the following before using media play with a USB device Playing photos and videos Media PlayCompatible devices with media play File system and formatsRemoving a USB device Using a USB deviceConnecting a USB device Removing a USB device from SourceSource → Source → USB Features provided in the media content listFilter Slide Show Menu items in the media content listOption Name Operations Photos Videos IndexAvailable buttons and features during photo playback Select Scene Subtitle Language / Sync / Reset Sync / Size / EncodingRewind / Fast Forward OffSupported Subtitle and Media play file formats Supported image resolutionsFile Extension Type Resolution SubtitleSupported Video Formats Video DecoderAVI Checking the Resolution and Frequency Troubleshooting GuideTesting the Product Power off both the PC and productNot Optimum Mode is displayed Installation issue PC modeScreen issue Check the followingsAdjust Brightness and Contrast Display looks unstable and then freezes Brightness and colour do not look normalSharpness Screen cannot be displayed in full screenSource device issue Remote control issueOther issue When booting the PC with the input source set to IR sensor is not functioningQuestion Answer Monitor SettingsHow can I change the resolution? How can I change the frequency?How do I set powersaving mode? QuestionGeneral SpecificationsModel Name LED pixel size W x H Aspect ratio WH Power Supply Line input voltageCabinet Pixel Pitch Pixels Row x ColumnVertical Frequency Pixel Clock Sync Polarity KHz MHz Preset Timing ModesHorizontal Frequency Resolution Appendix Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defectLicence
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