Samsung UE48H5570SSXXC, UE32H5570SSXXH, UE40H5570SSXXH, UE40H5500AWXXC manual Troubleshooting

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Troubleshooting

If you have any questions about the TV, first refer to the Troubleshooting list below. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

Issues

Solutions and Explanations

 

 

The TV won’t turn on.

Make sure the AC power cord is securely plugged into the wall outlet and the TV.

 

Make sure the wall outlet is working.

 

Try pressing the Pbutton on the TV to make sure the problem is not the remote. If the TV

 

turns on, refer to the “Remote control does not work” item below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV

 

and external devices.

 

Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to

 

match the TV's input connections. For example, if the output of an external device is

 

HDMI, it should be connected to an HDMI input on the TV.

 

Make sure your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it, and then reconnecting the device’s

 

power cable.

 

 

The remote control does not

Replace the remote control batteries. Make sure the batteries are installed with their

work.

polarities (+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

 

 

The remote control of the cable/

Programme the Cable/Set remote control to operate the TV. Refer to the Cable/Set-

set top box doesn’t turn the TV

Top-Box user manual for the SAMSUNG TV code.

on or off or adjust the volume.

 

 

 

-- This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. There may, however be a few bright or dark pixels. These pixels will have no impact on the performance of the product.

-- To keep your TV running optimally upgrade to the latest firmware on the Samsung website via the USB device USB (Samsung.com > Support > Downloads).

-- Some of the pictures and functions above are available for specific models only.

English - 16

Image 16
Contents LED TV Risk of Electric Shock do not Open EnglishPower Cord Remote Control & Batteries AAA xWhats in the Box? Wall Mount Kit Specifications Vesa Installing the Wall Mount KitAttaching the TV to the Stand Providing Proper Ventilation for Your TV Other CautionsSecuring the TV to the Wall Arrange the cables using the Cable HolderTo Avoid the TV from Falling Connecting devices to your TV Attaching the CI Card AdapterUsing the CI or CI+ Card Connecting to a NetworkNetwork Connection Wireless Network Connection Wired Adsl / Vdsl / Cable TV Modem Cable Not SuppliedTV Rear Panel Modem Port on the Wall Modem CableRemote Control Installing the batteries Battery size AAA Turning on the TVInitial setup Password ChangeChanging the TV’s password Selecting the video sourceSetting Up the Universal Remote Control Controlling External Devices with the TV RemoteViewing more TV features Additional e-Manual FeaturesLoading Pages using Keywords Launching the e-ManualUsing the History to Load Previously Read Pages Accessing the Menu from the e-Manual Try NowUpdating the e-Manual to the Latest Version Loading Pages from the IndexTroubleshooting English What is Remote Support? Storage and MaintenanceHow Does it Work? Support section Provide the Pin# to AgentTV Specifications Standby modeStill image warning LicencesRecommendation EU Only This page is intentionally Left blank Avertissement ! Consignes de sécurité importantes FrançaisAccessories Ne touchez pas cet écranFixation du téléviseur sur le socle Installation du kit de montage muralCaractéristiques du kit de montage mural Vesa Ventilation adaptée de votre téléviseur Autres avertissementsFixez les câbles à laide du porte-câble Fixation du téléviseur au murPour éviter toute chute du téléviseur Connexion de périphériques au téléviseur Connexion de ladaptateur de carte CIUtilisation de la carte dinterface commune CI ou CI+ Connexion à un réseauConnexion réseau Sans fil Connexion réseau Câble Adsl / Vdsl / TV par câble Câble modem non fourniPanneau arrière du téléviseur Connecteur Modem mural Câble LANPermet de régler le volume Permet de changer de chaîne Permet daccéder directement aux ChaînesPermet dafficher le Guide électronique Des programmes EPG Permet de quitter le menuInstallation des piles type de pile AAA Mise sous tension du téléviseurConfiguration initiale Sélection de la source du signal vidéoModification du mot de passe Modification du mot de passe du téléviseurConfiguration de la télécommande universelle Voir dautres fonctions du téléviseur Lancement du e-ManualFonctionnalités supplémentaires du e-Manual Si une description ne tient pas dans un seul écranMise à jour du e-Manual vers la dernière version Chargement de pages à partir de la page dindexAccès au menu à partir de le-Manual Essayer Chargement des pages de référenceRésolution des problèmes Français Stockage et entretien Quest que lassistance à distance ?Comment cela fonctionne-t-il ? Mode Veille Spécifications du téléviseurRecommandation UE uniquement Avertissement relatif aux images fixesThis page is intentionally Left blank Advertencia! Instrucciones importantes de seguridad Español¿Qué hay en la caja? Montaje del televisor en el soporte Instalación del equipo de montaje muralEspecificaciones del equipo de montaje mural Vesa Soporte De montaje TV muralVentilación adecuada del televisor Otras precaucionesFijación del televisor a la pared Disposición de los cables con el soporte de cablesPara impedir que el televisor se caiga Menor altura que las grapas del televisorMontaje del adaptador de la tarjeta CI Conexión de los dispositivos al televisorMonte el adaptador como se muestra Uso de la Tarjeta CI o CI+ Conexión a una redConexión de la red Inalámbrica Conexión de la red Cable Adsl / Vdsl / TV por cable Cable de módem no suministradoCable de módem No suministradoMando a distancia Encendido del televisor Instalación de las pilas tamaño de las pilas AAAConfiguración inicial Selección de la fuente de vídeoCambio de la contraseña Cambio de la contraseña del televisorConfiguración del mando a distancia universal Funciones adicionales del televisor Inicio del e-ManualFunciones adicionales del e-Manual Si una explicación ocupa más de una pantallaActualización del e-Manual a la última versión Carga de páginas desde el índiceUso del Historial para cargar páginas ya leídas Acceso al menú desde el e-Manual InténteloSolución de problemas Español Almacenamiento y mantenimiento ¿Qué es la asistencia a distancia?¿Cómo funciona? Especificaciones del televisor Modo de esperaAdvertencia sobre las imágenes fijas LicenciasRecomendación Solo UE This page is intentionally Left blank Aviso! Instruções de segurança importantes PortuguêsTelecomando e pilhas AAA x Que está incluído na caixa?Suporte para cabos Instalação do kit de montagem na parede Fixação do televisor à baseEspecificações do kit de montagem na parede Vesa Fornecimento de ventilação adequada para o televisor Outras precauçõesFixação do televisor à parede Utilize o suporte para cabos para organizar os cabosPara evitar a queda do televisor Desaperte o fio antes de transportar o televisor ParedeLigação de dispositivos ao televisor Ligação do adaptador do CI CardUtilização do CI Card ou do CI+ Card Ligação a uma redeLigação de rede Sem fios ADSL/VDSL/Televisão por cabo Cabo de modem não fornecido Ligação de rede Com fiosPainel posterior do televisor Porta do modem na parede Telecomando Ligar o televisor Colocação das pilhas tamanho da pilha AAAConfiguração inicial Selecção da fonte de vídeoAlteração da palavra-passe Alteração da palavra-passe do televisorControlo de dispositivos externos com o telecomando Configuração do telecomando universalDisponibilidade depende do modelo es pecífico e da área Visualização de mais funcionalidades do televisor Início do e-ManualFuncionalidades adicionais do e-Manual Se uma descrição não couber apenas num ecrãActualização do e-Manual para a versão mais recente Carregamento de páginas a partir da página de índiceAcesso ao menu a partir do e-Manual Tentar Ag Carregamento de páginas de referênciaResolução de problemas Precauções relativas ao Sensor Eco e ao brilho do ecrã Armazenamento e manutenção Que é a Assistência remota?Como funciona? Características técnicas do televisor Aviso relativo a imagens fixas LicençasRecomendação Apenas para a UE This page is intentionally Left blank
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