Samsung UA55K6500ARXUM, UA49K6500ARXUM manual Getting Support, Support through Remote Management

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Support through Remote Management

Settings Support Remote Management Try Now

You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your TV. Set it to On. You will need to read and agree to the service agreement before using this feature.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●●

Diagnose your TV

●●

Adjust the TV settings for you

●●

Perform a factory reset your TV

●●

Install recommended firmware updates

How does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent accesses your TV.

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Contents Manual Contents Smart Features Picture and Sound Troubleshooting Source Using Smart HubUsing Smart Hub SettingsLive TV Channel List All Edit Editing ChannelsRunning the Edit Channel function Rearranging or deleting channelsSettings Network Open Network Settings Try Now Connecting an AerialConnecting to the Internet Connecting Internet networkSettings Network Open Network Settings Wireless Establishing a wired Internet connectionEstablishing a wireless Internet connection Changing the name of the TV on a network Settings Network Network Status Try NowSettings Network Device Name Try Now Checking the internet connection statusE3131B, E8221 Connecting to a Network via a Mobile DongleTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting with an Hdmi cable Connecting Video DevicesComponent in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connection Guide Source Connection Guide Connecting through wireless networkConnecting Bluetooth Devices Connecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Watch TV and the content of an external device by switching Switching between external devices connected to the TVChanging the input signal Using additional functionsConnection notes for Hdmi Connection NotesConnection notes for mobile devices Settings Sound Select Speaker to Audio OutConnection notes for audio devices Connection notes for computersAbout the Samsung Smart Remote Extra Controlling the TV with a Keyboard or Gamepad Connecting a USB keyboardConnecting a Bluetooth keyboard and gamepad Using the keyboardSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardView description on basic functions of Smart Hub Smart HubDisplaying Home Screen Launching the last used app automatically Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallyCreating a Samsung account from the create account screen Using a Samsung accountCreating a Samsung account using a Facebook account Creating a Samsung accountDeleting a Samsung account from the TV Signing in to a Samsung accountChanging and adding information to a Samsung account Managing payment information saved on the TVApps Using the Apps ServiceDownload and run various apps from Smart Hub Launching an app Installing and running an appInstalling an app Removing an app Managing purchased or installed appsAdding to Home Screen Moving appsLocking and unlocking apps Using other app features and functionsRating apps Rating purchased appsLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Surf the Internet on your TV Using the web browserPlaying pictures/video/music Sort By Playing media contentFunctions on the media content list screen Filter ByManaging the schedule recording list Canceling a schedule recordingRecording Programmes Recording programmesViewing recorded programmes Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Using shedule viewing to view on a specified date and timeViewing the detailed information of schedule viewing list Using TimeshiftCancelling a schedule viewing Editing a schedule viewingUsing the Channel List Removing registered channels Re-registering and deleting a channelEditing registered channels Locking / Unlocking channelsSelect Favourites Creating a Personal Favourites ListRegistering channels as favourites Viewing and selecting channels on favourites lists onlyRenaming a favourites list Editing a Favourites ListRemoving registered channels from a favourites list Rearranging a favourites listExtracting highlights automatically Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now When the Smart View function is runningScanning for available channels Using the Indian Cinema ModeConfiguring advanced broadcasting settings TV-Viewing Support FunctionsSettings Broadcasting Expert Settings Area Setting the AreaTuning broadcast signals manually Tuning analogue channelsTransferring channel list Fine-Tuning the screenSetting satellite system Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Auto Motion Plus Analogue Clean ViewFilm Mode Reset PictureChanging the picture size Picture Support FunctionsViewing a picture-in-picture PIP Fitting the picture to the screen Adjusting the picture size and/or positionSettings Picture Picture Size Fit to screen Settings Picture Picture Size Zoom/PositionConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Sound Feedback Reset Sound Hdmi Audio Format Audio DelayAuto Volume Settings Sound Select Speaker Try Now Using the Sound Support FunctionsListening to the TV through Bluetooth devices Configure the sound settings for your TVCreating surround effect through Multiroom speaker Specifying the TVs installation typeSettings Sound Expert Settings TV Installation Type Listening to the TV through a Multiroom speakerUsing the sleep timer Setting the Time and Using the TimerSetting the current time Using the timersSettings System Time Off Timer Turning on the TV using the on timerTurning off the TV using the off timer Settings System Time On TimerReducing the energy consumption of the TV Preventing screen burnConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating through the USB device Updating the TV’s SoftwareUpdating the TV’s software to the latest version Updating through the InternetChecking a scanned list Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Scanning viruses in real timeWhite text on black background high contrast Using Other FunctionsRunning the accessibility functions Adjusting the menu transparencySettings System Accessibility Multi-output Audio Try Now Learning about the remote control for the visually impairedChecking Notifications Configuring advanced system settingsSetting up a password Changing the menu languageSettings System Expert Settings DivX Video On Demand Enabling/Disabling the front indicatorsSettings System Expert Settings TV Control Button Lock Settings System Expert Settings Light EffectUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Teletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Settings Support Remote Management Try Now Getting SupportDiagnosing the TV operation Finding the contact information for serviceRequesting service Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture Settings System Time Sleep Settings Picture Expert Settings Reset Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test My Computer Wont Connect There Is a Problem with the BroadcastNetwork Status TV Wont Connect to the InternetHDMI-CEC and see if Anynet+ HDMI-CEC has been set to On Anynet+ HDMI-CEC Isnt WorkingInitialise the settings to factory defaults Have Trouble Launching/Using AppsWant to Reset the TV When files arent playing, this may help resolve the problemUse these procedures to resolve other issues that may occur Other IssuesSettings System Expert Settings Usage System Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and Schedule Recording functions Two later than the specified time Video is played according to the TV settingsFunctions are in progress, only the recording will stop Maximum recording time is 720 minutesSupported broadcasting audio options Before using the Timeshift functionRead Before Using Apps Read Before Using the Web Browser If the Clock Set Limitations on use of Photo, Video, and Music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Installing an anti-theft lock Read After Installing the TVPicture sizes and input signals Wireless security protocols Read before setting up a wireless Internet connectionPrecautions for wireless Internet IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 DVI Supported Resolutions for Video SignalsCheck the supported resolution for video signals CEA-861 HdmiRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Background Music Rotate left / Rotate rightZoom Fit to ScreenButtons and functions available while using sports mode Starts instant recording of the current programme Recording TimeLicence
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UA49K6000ARXUM, UA49K6500ARXUM, UA55K6500BRXUM, UA55K6000ARXUM, UA49K5300ARXUM specifications

The Samsung UA49K5300BRXUM and UA49K5300ARXUM are both premier models in the brand's series of high-definition LED televisions, designed to deliver an immersive viewing experience. Featuring a screen size of 49 inches, these televisions are perfect for enhancing any living room or entertainment space.

One of the standout features of these models is the Full HD 1080p resolution, which provides crisp and vibrant images. The high pixel density ensures that even the smallest details are easily visible, while the enhanced clarity will make your favorite movies and television shows come to life. With a refresh rate of 60Hz, these TVs also minimize motion blur, improving the overall viewing experience during fast-paced action scenes.

Samsung's PurColor technology is integrated into these models, allowing for a wide color spectrum that enhances the richness of colors. This technology helps in producing more natural and lifelike images, making it an ideal choice for nature documentaries, sports, or any content where color accuracy is paramount. Moreover, the Micro Dimming Pro technology improves contrast and deepens blacks for a more dynamic picture quality, resulting in an impressive visual experience regardless of the viewing environment.

In terms of smart features, the Samsung UA49K5300 models come equipped with Smart TV capabilities. This functionality provides users access to a variety of streaming services such as Netflix, YouTube, and Amazon Prime Video, all through a user-friendly interface. The TV also supports screen mirroring, allowing you to cast content from your smartphone or tablet directly onto the screen with ease.

Additionally, both models feature an integrated Wi-Fi connectivity option, allowing users to connect to the internet without the need for cumbersome cables. The built-in browser ensures you can surf the web right from your TV.

On the audio front, the Samsung UA49K5300BRXUM and UA49K5300ARXUM feature Dolby Digital Plus technology, ensuring a rich and immersive sound experience that complements the stunning visuals.

Overall, these Samsung televisions embody a blend of innovative technology, user-friendly smart features, and stunning picture quality, making them an excellent choice for entertainment enthusiasts seeking to elevate their viewing experience.
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