Samsung UA55K6500ARXUM Have Trouble Launching/Using Apps, My File Wont Play, Want to Reset the TV

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I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

The problem

Try this!

I launched an app, but

Languages supported by the app may be different from the user interface language.

it's in English. How can

The ability to change the language depends on the service provider.

I change the language?

 

 

 

My application is not

Check with the service provider.

working.

Refer to the Help section on the application service provider's website.

 

 

My File Won't Play

When files aren't playing, this may help resolve the problem.

The problem

Try this!

Some files can't be played.

This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files.

I Want to Reset the TV

Initialise the settings to factory defaults.

Reset

Path

Description

 

Settings

Reset Picture, Sound, Broadcasting, and all other settings,

Reset Settings

Support Self Diagnosis

except for the network settings, default settings.

 

Reset

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

Resetting Smart

deletes all information related to Samsung accounts, linked

Support Self Diagnosis

Hub

service accounts, Smart Hub service agreements, and Smart

Reset Smart Hub

 

Hub applications.

 

 

 

 

 

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Contents Manual Contents Smart Features Picture and Sound Troubleshooting Using Smart Hub Using Smart HubSettings SourceEditing Channels Running the Edit Channel functionRearranging or deleting channels Live TV Channel List All EditConnecting an Aerial Connecting to the InternetConnecting Internet network Settings Network Open Network Settings Try NowSettings Network Open Network Settings Wireless Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings Network Network Status Try Now Settings Network Device Name Try NowChecking the internet connection status Changing the name of the TV on a networkConnecting to a Network via a Mobile Dongle E3131B, E8221Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connection Guide Source Connection Guide Connecting through wireless networkConnecting Bluetooth Devices Connecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Switching between external devices connected to the TV Changing the input signalUsing additional functions Watch TV and the content of an external device by switchingConnection Notes Connection notes for HdmiSettings Sound Select Speaker to Audio Out Connection notes for audio devicesConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Extra Connecting a USB keyboard Connecting a Bluetooth keyboard and gamepadUsing the keyboard Controlling the TV with a Keyboard or GamepadEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardSmart Hub View description on basic functions of Smart HubDisplaying Home Screen Testing Smart Hub connections Resetting Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Creating a Samsung account using a Facebook accountCreating a Samsung account Creating a Samsung account from the create account screenSigning in to a Samsung account Changing and adding information to a Samsung accountManaging payment information saved on the TV Deleting a Samsung account from the TVApps Using the Apps ServiceDownload and run various apps from Smart Hub Launching an app Installing and running an appInstalling an app Managing purchased or installed apps Adding to Home ScreenMoving apps Removing an appUsing other app features and functions Rating appsRating purchased apps Locking and unlocking appsLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Surf the Internet on your TV Using the web browserPlaying pictures/video/music Playing media content Functions on the media content list screenFilter By Sort ByCanceling a schedule recording Recording ProgrammesRecording programmes Managing the schedule recording listSetting Up a Schedule Viewing Setting up a schedule viewing for a channelUsing shedule viewing to view on a specified date and time Viewing recorded programmesUsing Timeshift Cancelling a schedule viewingEditing a schedule viewing Viewing the detailed information of schedule viewing listUsing the Channel List Re-registering and deleting a channel Editing registered channelsLocking / Unlocking channels Removing registered channelsCreating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on favourites lists only Select FavouritesEditing a Favourites List Removing registered channels from a favourites listRearranging a favourites list Renaming a favourites listMaking Sports programmes More Realistic with Sports Mode Settings Picture Special Viewing Mode Sports Mode Try NowWhen the Smart View function is running Extracting highlights automaticallyUsing the Indian Cinema Mode Configuring advanced broadcasting settingsTV-Viewing Support Functions Scanning for available channelsSetting the Area Tuning broadcast signals manuallyTuning analogue channels Settings Broadcasting Expert Settings AreaTransferring channel list Fine-Tuning the screenSetting satellite system Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Analogue Clean View Film ModeReset Picture Auto Motion PlusChanging the picture size Picture Support FunctionsViewing a picture-in-picture PIP Adjusting the picture size and/or position Settings Picture Picture Size Fit to screenSettings Picture Picture Size Zoom/Position Fitting the picture to the screenConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Sound Feedback Reset Sound Hdmi Audio Format Audio DelayAuto Volume Using the Sound Support Functions Listening to the TV through Bluetooth devicesConfigure the sound settings for your TV Settings Sound Select Speaker Try NowSpecifying the TVs installation type Settings Sound Expert Settings TV Installation TypeListening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the Time and Using the Timer Setting the current timeUsing the timers Using the sleep timerTurning on the TV using the on timer Turning off the TV using the off timerSettings System Time On Timer Settings System Time Off TimerPreventing screen burn Reducing the energy consumption of the TVConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s Software Updating the TV’s software to the latest versionUpdating through the Internet Updating through the USB deviceProtecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious codeScanning viruses in real time Checking a scanned listUsing Other Functions Running the accessibility functionsAdjusting the menu transparency White text on black background high contrastLearning about the remote control for the visually impaired Settings System Accessibility Multi-output Audio Try NowConfiguring advanced system settings Setting up a passwordChanging the menu language Checking NotificationsEnabling/Disabling the front indicators Settings System Expert Settings TV Control Button LockSettings System Expert Settings Light Effect Settings System Expert Settings DivX Video On DemandUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Teletext Feature Typical Teletext What Does Remote Service Do? Settings Support Remote Management Try NowGetting Support Support through Remote ManagementDiagnosing the TV operation Finding the contact information for serviceRequesting service Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture Settings System Time Sleep Settings Picture Expert Settings Reset Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test There Is a Problem with the Broadcast My Computer Wont ConnectTV Wont Connect to the Internet Network StatusAnynet+ HDMI-CEC Isnt Working HDMI-CEC and see if Anynet+ HDMI-CEC has been set to OnHave Trouble Launching/Using Apps Want to Reset the TVWhen files arent playing, this may help resolve the problem Initialise the settings to factory defaultsOther Issues Use these procedures to resolve other issues that may occurSettings System Expert Settings Usage System Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and Schedule Recording functions Video is played according to the TV settings Functions are in progress, only the recording will stopMaximum recording time is 720 minutes Two later than the specified timeBefore using the Timeshift function Supported broadcasting audio optionsRead Before Using Apps Read Before Using the Web Browser If the Clock Set Read Before Playing Photo, Video, or Music Files Limitations on use of Photo, Video, and Music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Installing an anti-theft lock Read After Installing the TVPicture sizes and input signals Wireless security protocols Read before setting up a wireless Internet connectionPrecautions for wireless Internet Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals Check the supported resolution for video signalsCEA-861 Hdmi CEA-861 DVIRead Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Rotate left / Rotate right ZoomFit to Screen Background MusicButtons and functions available while using sports mode Recording Time Starts instant recording of the current programmeLicence
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UA49K6000ARXUM, UA49K6500ARXUM, UA55K6500BRXUM, UA55K6000ARXUM, UA49K5300ARXUM specifications

The Samsung UA49K5300BRXUM and UA49K5300ARXUM are both premier models in the brand's series of high-definition LED televisions, designed to deliver an immersive viewing experience. Featuring a screen size of 49 inches, these televisions are perfect for enhancing any living room or entertainment space.

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