Samsung UA55K6000ARXUM, UA49K6500ARXUM There Is a Problem with the Picture, Testing the picture

Page 73

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. The Start Picture Test displays a high definition picture you can examine for flaws or faults.

The problem

Try this!

 

If your Samsung Television is flickering or dimming sporadically, you may need to

Flickering and

disable some of the energy efficiency features. Disable Energy Saving Mode (

 

Settings System Eco Solution Energy Saving Mode) or Eco Sensor (

 

Dimming

 

Settings System Eco Solution Eco Sensor) or Motion Lighting (

Settings

 

 

System Eco Solution Motion Lighting).

 

 

 

 

If the colour on your Samsung television screen is not correct or the black and white

 

colours are off, run Start Picture Test (

Settings Support Self Diagnosis

Component

Start Picture Test).

 

 

If the test results indicate that the problem is not caused by the TV, do the following:

Connections/Screen

●● Confirm that the video input connectors are connected to the correct external device video

Colour

output connectors.

 

 

 

●● Check the other connections as well. If the TV is connected to an external device via

 

a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper

 

connectors.

 

 

 

 

 

 

If the colours on your Samsung TV are correct but just a little too dark or bright, try

Screen Brightness

adjusting the following settings first.

 

 

●● Select

Settings Picture Expert Settings menu and adjust the Backlight,

 

 

Contrast, Brightness, Sharpness, Colour, and Tint (G/R) settings.

 

 

 

Ghosting, Blurring, or

If you notice ghosting or blurring on the screen, use the Auto Motion Plus function (

Settings Picture Expert Settings Auto Motion Plus) to resolve the issue.

Juddering

"" This function is not available on certain models in specific geographical areas.

 

 

 

 

 

 

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Contents Manual Contents Smart Features Picture and Sound Troubleshooting Using Smart Hub Using Smart HubSettings SourceRunning the Edit Channel function Editing ChannelsRearranging or deleting channels Live TV Channel List All EditConnecting to the Internet Connecting an AerialConnecting Internet network Settings Network Open Network Settings Try NowEstablishing a wireless Internet connection Establishing a wired Internet connectionSettings Network Open Network Settings Wireless Settings Network Device Name Try Now Settings Network Network Status Try NowChecking the internet connection status Changing the name of the TV on a networkE3131B, E8221 Connecting to a Network via a Mobile DongleTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesComponent in / AV Connecting with a digital audio optical cable Connecting with an Hdmi ARC cableAudio Input and Output Connections Connecting Bluetooth Devices Connecting through wireless networkConnection Guide Source Connection Guide Connecting through the Hdmi port ― Screen sharing Connecting a ComputerConnecting through the Smart View app ― Content sharing Using Smart View Screen Mirroring or contents sharing Connecting a Mobile DeviceConnecting a mobile device via Smart View App Changing the input signal Switching between external devices connected to the TVUsing additional functions Watch TV and the content of an external device by switchingConnection notes for Hdmi Connection NotesConnection notes for audio devices Settings Sound Select Speaker to Audio OutConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Extra Connecting a Bluetooth keyboard and gamepad Connecting a USB keyboardUsing the keyboard Controlling the TV with a Keyboard or GamepadSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardView description on basic functions of Smart Hub Smart HubDisplaying Home Screen Resetting Smart Hub Testing Smart Hub connectionsLaunching Smart Hub automatically Launching the last used app automaticallyCreating a Samsung account using a Facebook account Using a Samsung accountCreating a Samsung account Creating a Samsung account from the create account screenChanging and adding information to a Samsung account Signing in to a Samsung accountManaging payment information saved on the TV Deleting a Samsung account from the TVDownload and run various apps from Smart Hub Using the Apps ServiceApps Installing an app Installing and running an appLaunching an app Adding to Home Screen Managing purchased or installed appsMoving apps Removing an appRating apps Using other app features and functionsRating purchased apps Locking and unlocking appsUsing the buttons in the e-Manual Using the e-ManualLaunching the e-Manual Playing pictures/video/music Using the web browserSurf the Internet on your TV Functions on the media content list screen Playing media contentFilter By Sort ByRecording Programmes Canceling a schedule recordingRecording programmes Managing the schedule recording listSetting up a schedule viewing for a channel Setting Up a Schedule ViewingUsing shedule viewing to view on a specified date and time Viewing recorded programmesCancelling a schedule viewing Using TimeshiftEditing a schedule viewing Viewing the detailed information of schedule viewing listUsing the Channel List Editing registered channels Re-registering and deleting a channelLocking / Unlocking channels Removing registered channelsRegistering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on favourites lists only Select FavouritesRemoving registered channels from a favourites list Editing a Favourites ListRearranging a favourites list Renaming a favourites listSettings Picture Special Viewing Mode Sports Mode Try Now Making Sports programmes More Realistic with Sports ModeWhen the Smart View function is running Extracting highlights automaticallyConfiguring advanced broadcasting settings Using the Indian Cinema ModeTV-Viewing Support Functions Scanning for available channelsTuning broadcast signals manually Setting the AreaTuning analogue channels Settings Broadcasting Expert Settings AreaSetting satellite system Fine-Tuning the screenTransferring channel list Choosing a picture mode Adjusting the Picture QualityConfiguring advanced picture settings Film Mode Analogue Clean ViewReset Picture Auto Motion PlusViewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Settings Picture Picture Size Fit to screen Adjusting the picture size and/or positionSettings Picture Picture Size Zoom/Position Fitting the picture to the screenChoosing a sound mode Adjusting the Sound QualityConfiguring advanced sound settings Auto Volume Hdmi Audio Format Audio DelaySound Feedback Reset Sound Listening to the TV through Bluetooth devices Using the Sound Support FunctionsConfigure the sound settings for your TV Settings Sound Select Speaker Try NowSettings Sound Expert Settings TV Installation Type Specifying the TVs installation typeListening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the current time Setting the Time and Using the TimerUsing the timers Using the sleep timerTurning off the TV using the off timer Turning on the TV using the on timerSettings System Time On Timer Settings System Time Off TimerReducing the energy consumption of the TV Preventing screen burnRead before connecting an Anynet+ HDMI-CEC Using Anynet+ HDMI-CECConnect an HDMI-CEC-compliant device to the TV Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating through the Internet Updating through the USB deviceChecking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeScanning viruses in real time Checking a scanned listRunning the accessibility functions Using Other FunctionsAdjusting the menu transparency White text on black background high contrastSettings System Accessibility Multi-output Audio Try Now Learning about the remote control for the visually impairedSetting up a password Configuring advanced system settingsChanging the menu language Checking NotificationsSettings System Expert Settings TV Control Button Lock Enabling/Disabling the front indicatorsSettings System Expert Settings Light Effect Settings System Expert Settings DivX Video On DemandEnabling game mode Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Teletext Feature Typical Teletext Settings Support Remote Management Try Now What Does Remote Service Do?Getting Support Support through Remote ManagementRequesting service Finding the contact information for serviceDiagnosing the TV operation Testing the picture There Is a Problem with the PictureSettings Support Self Diagnosis Start Picture Test Settings System Time Sleep Settings Picture Expert Settings Reset Settings Support Self Diagnosis Start Sound Test Testing the soundCant Hear the Sound Clearly My Computer Wont Connect There Is a Problem with the BroadcastNetwork Status TV Wont Connect to the InternetHDMI-CEC and see if Anynet+ HDMI-CEC has been set to On Anynet+ HDMI-CEC Isnt WorkingWant to Reset the TV Have Trouble Launching/Using AppsWhen files arent playing, this may help resolve the problem Initialise the settings to factory defaultsUse these procedures to resolve other issues that may occur Other IssuesSettings System Expert Settings Usage Before using the recording and Schedule Recording functions Before Using the Recording and Timeshift FunctionsSystem Time Clock Functions are in progress, only the recording will stop Video is played according to the TV settingsMaximum recording time is 720 minutes Two later than the specified timeSupported broadcasting audio options Before using the Timeshift functionRead Before Using Apps Read Before Using the Web Browser If the Clock Set Limitations on use of Photo, Video, and Music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVInstalling an anti-theft lock Precautions for wireless Internet Read before setting up a wireless Internet connectionWireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT Check the supported resolution for video signals Supported Resolutions for Video SignalsCEA-861 Hdmi CEA-861 DVIRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Zoom Rotate left / Rotate rightFit to Screen Background MusicButtons and functions available while using sports mode Starts instant recording of the current programme Recording TimeLicence
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UA49K6000ARXUM, UA49K6500ARXUM, UA55K6500BRXUM, UA55K6000ARXUM, UA49K5300ARXUM specifications

The Samsung UA49K5300BRXUM and UA49K5300ARXUM are both premier models in the brand's series of high-definition LED televisions, designed to deliver an immersive viewing experience. Featuring a screen size of 49 inches, these televisions are perfect for enhancing any living room or entertainment space.

One of the standout features of these models is the Full HD 1080p resolution, which provides crisp and vibrant images. The high pixel density ensures that even the smallest details are easily visible, while the enhanced clarity will make your favorite movies and television shows come to life. With a refresh rate of 60Hz, these TVs also minimize motion blur, improving the overall viewing experience during fast-paced action scenes.

Samsung's PurColor technology is integrated into these models, allowing for a wide color spectrum that enhances the richness of colors. This technology helps in producing more natural and lifelike images, making it an ideal choice for nature documentaries, sports, or any content where color accuracy is paramount. Moreover, the Micro Dimming Pro technology improves contrast and deepens blacks for a more dynamic picture quality, resulting in an impressive visual experience regardless of the viewing environment.

In terms of smart features, the Samsung UA49K5300 models come equipped with Smart TV capabilities. This functionality provides users access to a variety of streaming services such as Netflix, YouTube, and Amazon Prime Video, all through a user-friendly interface. The TV also supports screen mirroring, allowing you to cast content from your smartphone or tablet directly onto the screen with ease.

Additionally, both models feature an integrated Wi-Fi connectivity option, allowing users to connect to the internet without the need for cumbersome cables. The built-in browser ensures you can surf the web right from your TV.

On the audio front, the Samsung UA49K5300BRXUM and UA49K5300ARXUM feature Dolby Digital Plus technology, ensuring a rich and immersive sound experience that complements the stunning visuals.

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