When a Message Is Displayed 5-3
5
Troubleshooting
When a Message Is Displayed
If the printer is unable to print for some reason, the error indicator lights up and a
message indicating the cause of the problem is displayed on the touch panel
display. When these messages are displayed, take the following action to solve the
problem.
NOTE
•
When a message indicating another problem occurs at the same time as the first error
message, a warning message will not be displayed.
•
When the message is shown with the "Error Skip" mark, you can bypass the error and
continue printing by pressing [Error skip]. However if you do this, print data may be lost or
the data may not be printed correctly. If you want to cancel the procedure, cancel the
print job to remove the cause of the problem, and print the data again.
•
To perform an error skip, press [Print] on the System Monitor screen, select the job
containing the error, then press [Details] and [Error Skip].
•
To cancel a print job, press [Print] on the System Monitor screen, select the job
containing the error, then press [Cancel]. (See "Cancelling a Job," in the Reference
Guide.)
PDL Offending Command
E677-5801 PDL Accelerator Service Call
E677-5802 PDL Initialize Error Service Call
Cause The printer was unable to understand a print command it received.
Solution Try resending the PS job. If the problem persists, verify the PS options in the
application and print again.
Cause An internal error has occurred for the printer function.
Solution Perform a printer reset to try to initialize the function again. If this error persists, contact
a service representative.
Cause An error occurred during the initialization of the printer function.
Solution Perform a printer reset to try to initialize the function again. If this error persists, contact
a service representative.
iR33/28/22RG.book Page 3 Thursday, May 10, 2001 5:27 PM