When a Message Is Displayed
If the printer is unable to print for some reason, the error indicator lights up and a message indicating the cause of the problem is displayed on the touch panel display. When these messages are displayed, take the following action to solve the problem.
NOTE
•When a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed.
•When the message is shown with the "Error Skip" mark, you can bypass the error and continue printing by pressing [Error skip]. However if you do this, print data may be lost or the data may not be printed correctly. If you want to cancel the procedure, cancel the print job to remove the cause of the problem, and print the data again.
•To perform an error skip, press [Print] on the System Monitor screen, select the job containing the error, then press [Details] and [Error Skip].
•To cancel a print job, press [Print] on the System Monitor screen, select the job containing the error, then press [Cancel]. (See "Cancelling a Job," in the Reference Guide.)
PDL Offending Command
| Cause | The printer was unable to understand a print command it received. |
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| Solution | Try resending the PS job. If the problem persists, verify the PS options in the | |
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| application and print again. |
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Service Call | |||
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| Cause | An internal error has occurred for the printer function. |
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| Solution | Perform a printer reset to try to initialize the function again. If this error persists, contact | |
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Service Call | |||
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| Cause | An error occurred during the initialization of the printer function. |
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| Solution | Perform a printer reset to try to initialize the function again. If this error persists, contact | |
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| a service representative. |
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5
Troubleshooting
When a Message Is Displayed |
