Printing Problems 5-5
5
Troubleshooting
Printing Problems
If you have trouble printing, we recommend dealing with the problems in the
following ways.
NOTE
•
Please contact your Canon service representative if a problem persists, or if you
encounter problems not listed below.

Printer Trouble

The printer does not work
Printing stops before the job is complete
You cannot stop the print job
Cause 1 There is data remaining in the printer’s memory (The Processing/Data lamp is flashing
or lit.)
Solution Print out the data.
Reference See “Operating Print Jobs Sent from a Computer,” in the Reference Guide.
Cause 2 There is a problem with the printer or the software.
Solution Look at the message on the display and act accordingly.
Reference See “When a Message Is Displayed,” on p. 5-3.
Cause There is data remaining in the printer’s memory (The Processing/Data lamp is flashing
or lit.)
Solution Print out the data.
Reference See “Operating Print Jobs Sent from a Computer,” in the Reference Guide.
Cause The print job is too large to be stopped.
Solution Restart any jobs that have been suspended by performing an error skip.
iR33/28/22RG.book Page 5 Thursday, May 10, 2001 5:27 PM