5
Troubleshooting
Responding to Error Messages
When the status indicator is orange, printing is not possible. If this happens during printing, the print operation stops. Read the displayed error message to determine the appropriate actions necessary to correct the problem.
This section describes how to handle error messages that appear on the touch panel display. The two types of error messages are:
•Service Call Messages
•Error Messages
NOTE
•Other messages that may appear indicate the current condition of the machine.
Resetting the Machine After a Service Call Message
If a Service Call message occurs
1 Press Additional Functions .
2 Press [Printer Settings].
When a Service Call error occurs, the normal Printer Settings screen does not appear and only the Reset Printer screen appears.
3 Press [Reset Printer].
IMPORTANT
•If the Service Call error message still appears after you have performed this procedure, make a note of the number of the message and contact a service representative. When you contact the service representative, tell them the number of the message and the conditions under which the error occurs.
