Samsung UA55C9000SRMXV, UA55C9000SRXMN Troubleshooting for Anynet+, Advanced Features English

Problem

Possible Solution

Anynet+ does not work.

• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.

• Connect only one receiver (home theatre).

• Check if the Anynet+ device power cord is properly connected.

• Check the Anynet+ device’s Video/Audio/HDMI cable connections.

• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.

• Check whether the TV remote control is in TV mode.

• Check whether it is Anynet+ exclusive remote control.

• Anynet+ doesn’t work in certain situations. (Searching channels, operating Media Play or Plug & Play (Initial

setup), etc.)

• When connecting or removing the HDMI cable, please make sure to search devices again or turn your TV off

and on again.

• Check if the Anynet+ Function of Anynet+ device is set on.

I want to start Anynet+.

• Check if the Anynet+ device is properly connected to the TV and check if the Anynet+ (HDMI-CEC) is set to

On in the Anynet+ Setup menu.

• Press the TOOLS button to display the Anynet+ menu and select a menu you want.

I want to exit Anynet+.

• Select View TV in the Anynet+ menu.

• Press the SOURCE button on the TV remote control and select a device other than Anynet+ devices.

• Press P >/<, and PRE-CHto change the TV mode. (Note that the channel button operates only when a

tuner-embedded Anynet+ device is not connected.)

The message “Connecting to

• You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.

Anynet+ device...” appears on the

• Use the remote control when the Anynet+ setting or switching to view mode is complete.

screen.

The Anynet+ device does not play.

• You cannot use the play function when Plug & Play (Initial setup) is in progress.

The connected device is not

• Check whether or not the device supports Anynet+ functions.

displayed.

• Check whether or not the HDMI cable is properly connected.

• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.

• Search Anynet+ devices again.

• You can connect an Anynet+ device using the HDMI cable only. Some HDMI cables may not support Anynet+

functions.

• If it is terminated by an abnormal situation such as disconnecting the HDMI cable or power cord or a power

failure, please repeat the device scan.

The TV Programme cannot be

• Check whether the antenna jack on the recording device is properly connected.

recorded.

The TV sound is not output

• Connect the optical cable between TV and the receiver.

through the receiver.

• The ARC function enables digital output of sound using the HDMI IN 2(ARC) port and can only be operated

when the TV is connected to an audio receiver that supports the ARC function.