Samsung UA55C9000SRXTW manual There is no signal, There is no picture/Video, Devices, Appears

Issues

Solutions and Explanations

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 23).

• If your PC is connected to the TV, check your PC power settings.

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

there is no signal.

There is no picture/Video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

devices).

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

connections to the TV input. For example, if an external device’s output is HDMI, it should be

connected to an HDMI input on the TV.

• Make sure your connected devices are powered on.

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

RF(Cable/Antenna) Connection

The TV is not receiving all channels.

• Make sure the Antenna cable is connected securely.

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 10).

• Verify the Antenna is positioned correctly.

The picture is distorted: macro block error

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

such as sports and action movies.

• A low signal can cause picture distortion. This is not a TV issue.

PC Connection

A “Mode Not Supported” message

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV

appears.

(p. 27).

“PC” is always shown on the source list,

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

The video is OK but there is no audio.

• If you are using a HDMI connection, check the audio output setting on your PC.

Network Connection (Depending on Models)

Wireless network connection failed.

• Samsung Wireless USB dongle is required to use a wireless network.

• Make sure the Network Connection is set to Wireless (p. 30).

• Make sure the TV is be connected to a wireless IP sharer (router).

Others

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

• Clean the sensor’s transmission window on the remote.

• Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote control

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user

doesn’t turn the TV on or off, or adjust the

manual for the SAMSUNG TV code.

volume.

A “Mode Not Supported” message

• Check the supported resolution of the TV, and adjust the external device’s output resolution

appears.

accordingly. Refer to the resolution settings on page 27 of this manual.

There is a plastic smell from the TV.

• This smell is normal and will dissipate over time.

The TV is tilted to the side.

• Remove the base stand from the TV and reassemble it.

There are difficulties assembling the stand

• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you

base.

cannot remove the screws from the TV.

The channel menu is greyed out.

• The Channel menu is only available when the TV source is selected.

(unavailable)

Your settings are lost after 30 minutes or

• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change

every time the TV is turned off.

the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.

Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial

setup) → ENTERE. (p. 10)