Samsung SM-E500HZNDKSA, SM-E500HZWDKSA, SM-E500HZKDKSA manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-E500F/DS SM-E500F SM-E500H/DS SM-E500H SM-E500HQ SM-E500M Table of Contents Phone Settings Read me first Instructional icons Package contents Getting startedDevice layout Buttons Installing the SIM or Usim card Using the SIM or Usim card and batteryDual SIM models Single SIM models Dual SIM models Single SIM models Getting started Insert the SIM card tray back into the SIM card tray slot Removing the SIM or Usim card Using dual SIM or Usim cards dual SIM models Switching between cardsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsCharging the battery Reducing the battery consumption Using a memory card Installing a memory cardDual SIM models Single SIM models Removing the memory card Formatting the memory cardTurning the device on and off Locking and unlocking the screenBasics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Flicking Spreading and pinchingHome screen layout Home screenHome screen options Flipboard BriefingApps screen Indicator icons Icon MeaningNotifications and quick setting panels Using the notifications panelRearranging quick setting buttons Using the quick setting panel Installing or uninstalling apps Installing appsOpening apps Galaxy AppsUninstalling or disabling apps Play StoreManaging apps Enabling appsEntering text Keyboard layoutChanging the input language Changing the keyboard layoutUsing additional keyboard functions Copying and pastingScreen capture My FilesPower saving mode Power saving featureUltra power saving mode Viewing help information Wi-Fi Network connectivityMobile data Tap ConnectTethering and Mobile hotspot Using the mobile hotspotAbout tethering and mobile hotspots Using USB tethering Using Bluetooth tetheringTick Bluetooth tethering Tick USB tetheringMotions and gestures Motions & usability featuresSmart alert Placing palm on screen Mute/pauseTurning device over Palm swipe to capture About Multi window Multi windowLaunching Multi window Launching Multi window from the list of recent apps Creating a Multi window combinationAdjusting the window size Using Multi window optionsSome apps may not support this feature Close the app One-handed operation Managing the Home and Apps screens PersonalisingManaging the Home screen Managing the Apps screen Setting wallpaper and ringtones Setting wallpaperOn the Apps screen, tap Settings →Sounds and notifications Changing ringtonesChanging the screen lock method PasswordPattern About private mode Private modeHiding content Viewing hidden content Easy modeManaging shortcuts Using backup accounts Using Samsung Smart SwitchUsing Smart Switch Mobile Using Smart Switch with computersSetting up accounts Using Samsung KiesAdding accounts Removing accountsPhone Making callsMaking calls from call logs or contacts list PhoneReceiving calls Answering a callRejecting a call Missed callsDuring a voice call Options during callsDuring a video call Contacts Adding contactsImporting and exporting contacts Moving contacts from other devicesAdding shortcuts for contacts to the Home screen Searching for contactsTap →Add shortcut to home screen Messages & email MessagesSending messages Dual SIM modelsViewing incoming messages Setting up email accounts Sending emailsReading emails Basic shooting CameraTaking photos or recording videos Launching Camera on the locked screen Camera etiquetteShooting modes AutoSelfie Wide selfieRear-cam selfie PanoramaNight Animated GIFManaging shooting modes Downloading shooting modesCamera settings Camera Viewing content on the device GalleryViewing content stored on other devices Accessing content on a nearby devicePlanner Useful apps and featuresCreating events or tasks Internet Syncing events and tasks with your accountsMusic Playing musicAccessing music on a nearby device Accessing music on a registered devicePlaying music stored on other devices Video Playing videosAccessing a video on a nearby device Accessing a video on a registered devicePlaying videos stored on other devices Studio Alarm Setting alarmsStopping alarms Deleting alarmsTimer World clockStopwatch Creating clocksCalculator MemoComposing memos Searching for memosVoice Recorder Recording voice memosFlipboard Playing voice memosListening to the FM radio RadioScanning radio stations Google apps Google Settings Play BooksPlay Newsstand Play GamesAbout Bluetooth BluetoothPairing with other Bluetooth devices Sending an image Sending and receiving dataReceiving an image Wi-Fi Direct Unpairing Bluetooth devicesAbout Wi-Fi Direct Connecting to other devicesEnding the device connection Using the NFC feature NFC NFC-enabled modelsAbout NFC Making a purchase with the NFC feature Sending dataBeam NFC-enabled models Tap S Beam and tap the S Beam switch to activate itScreen Mirroring About Screen MirroringMobile printing Viewing content on a TVAdding printer plug-ins Connecting to a printer Printing contentDevice & data manager Upgrading the deviceUpgrading over the air Upgrading with Samsung KiesConnecting as a media device Connecting with Samsung KiesTransferring files between the device and a computer Device MTPPerforming a data reset Using a Google accountUsing a Samsung account Tap Backup and reset and tick Back up my dataSettings About SettingsQuick settings Wi-FiSetting Wi-Fi sleep policy BluetoothTap →Advanced →Keep Wi-Fi on during sleep Tethering and Mobile hotspot Flight modeData usage Location SIM card manager dual SIM modelsNFC NFC-enabled models NFC and sharing Connect and shareNearby devices PrintingDefault messaging app DeviceMore networks Sounds and notificationsWallpaper Display and wallpaperFont Screen mode Lock screenNotification panel Multi windowMotions and gestures Backup and reset Easy modePersonalisation AccountsAccessibility 116 Private mode DefaultSystem Language and inputSamsung keyboard Keyboard swipeGoogle voice typing Text-to-speech optionsNotification readout Pointer speedAccessories Date and timePower saving StorageSet up SIM card lock SecurityApplications Troubleshooting AppendixTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Removing the battery non-removable type Data stored in the device has been lost130 131 Copyright

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