Intellinet Network Solutions INT-524315-UM-0808-1 user manual Troubleshooting

4-2 Troubleshooting

This section helps you troubleshoot possible problems you may be experiencing with the router. Before you contact your dealer for help, you should perform the following troubleshooting steps:

Scenario	Solution
Router is not	a. Check the power connection and the
responding to me		connection of the network cable. All cords
when I want to access		and cables should be correctly and firmly
it with the Web		inserted into the router.
browser	b. If all LEDs on this router are off, check the
		status of the A/C power adapter, and make
		sure it's correctly plugged into your power
		outlet.
	c. Check and verify the IP address you
		connect to. The router's default IP Address
		is 192.168.2.1, but you may have changed
		it.
	d. Are you using MAC or an IP address filter?
		Try to connect to the router with another
		computer and see if it works; if not, restore
		the router's factory default settings by
		pressing the 'reset' button on the backside of
		the router for at least 10 seconds.
	e. Set your computer to obtain an IP address
		automatically (DHCP) and check if your
		computer gets an IP address.
	f.	If you did a firmware upgrade before the
		problem started, contact your dealer for
		help.
Can't get connected to	a. Go to 'Status' -> 'Internet Connection' menu,
the Internet		and check the Internet connection status.
	b. Be patient, sometimes the Internet is just
		that slow.
	c. Connect a computer directly to the DSL or
		Cable modem to check if you can access the
		Internet that way. If you can, check the