4-2 Troubleshooting
This section helps you troubleshoot possible problems you may be experiencing with the router. Before you contact your dealer for help, you should perform the following troubleshooting steps:
Scenario | Solution | |
Router is not | a. Check the power connection and the | |
responding to me |
| connection of the network cable. All cords |
when I want to access |
| and cables should be correctly and firmly |
it with the Web |
| inserted into the router. |
browser | b. If all LEDs on this router are off, check the | |
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| status of the A/C power adapter, and make |
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| sure it's correctly plugged into your power |
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| outlet. |
| c. Check and verify the IP address you | |
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| connect to. The router's default IP Address |
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| is 192.168.2.1, but you may have changed |
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| it. |
| d. Are you using MAC or an IP address filter? | |
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| Try to connect to the router with another |
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| computer and see if it works; if not, restore |
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| the router's factory default settings by |
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| pressing the 'reset' button on the backside of |
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| the router for at least 10 seconds. |
| e. Set your computer to obtain an IP address | |
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| automatically (DHCP) and check if your |
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| computer gets an IP address. |
| f. | If you did a firmware upgrade before the |
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| problem started, contact your dealer for |
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| help. |
Can't get connected to | a. Go to 'Status' | |
the Internet |
| and check the Internet connection status. |
| b. Be patient, sometimes the Internet is just | |
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| that slow. |
| c. Connect a computer directly to the DSL or | |
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| Cable modem to check if you can access the |
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| Internet that way. If you can, check the |
