Jams and misfeeds troubleshooting
To prevent jams and misfeeds:
•Place the All-In-One on a flat, level surface.
•Use paper recommended for an inkjet All-In-One.
•Do not force the paper into the All-In-One.
Symptom | Solution |
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Paper jam in the paper | 1 | Firmly grasp the paper, and gently pull it out. | |
support | 2 | Press the | button to reset the |
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Paper jam inside the | 1 | Lift the scanner unit. | |
2 | Snap the scanner support into position to hold up | ||
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| the scanner unit. | |
| 3 | Firmly grasp the paper, and gently pull it out. | |
| 4 | While lifting the scanner unit, press the scanner | |
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| support back until it slides into the slot, and close | |
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| the scanner unit. | |
| 5 | Press the | button to reset the |
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Paper or specialty media: | Load a smaller amount of paper into the | ||
• misfeeds or skews | See “Loading paper into the paper support” on | ||
• multiple sheets feed or | page 27 for information about: | ||
stick together |
| • Maximum loading amounts for each paper type | |
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| • Paper exit tray capacity | |
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| • Specific loading instructions for supported | |
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| paper and specialty media | |
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| Load paper with the print side facing you. | ||
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| Remove each page as it exits the | ||
| dry completely before stacking. | ||
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| Use only new, unwrinkled paper. | ||
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