Print troubleshooting
Symptom | Solution | ||||
Poor text and graphic | If you are using the scan or copy features, see “Scan | ||||
quality, including: | and copy troubleshooting” on page 69. | ||||
• | Blank page |
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Check the ink levels, and install a new print cartridge | |||||
• | Incorrect colors | ||||
if necessary. | |||||
• | Missing characters | ||||
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See “Improving print quality” on page 57. | |||||
• | Faded print | ||||
• | Dark print |
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To avoid ink smudging when you are using the | |||||
• | Skewed lines | ||||
following types of media, remove each sheet as it | |||||
• | Smudges | ||||
exits and allow it to dry before stacking: | |||||
• | Streaks | ||||
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• | Unexpected | • Document with graphics or images | |||
| characters | • | Photo paper | ||
• White lines in print | |||||
• Coated or glossy paper | |||||
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| • | Transparencies | ||
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| Note: Transparencies may take up to 15 minutes to | |||
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| dry. |
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| Use high quality paper or specialty media. For photo | |||
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| printing, we recommend Lexmark photo paper. | |||
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| Use only new, unwrinkled paper. | |||
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Poor text and graphic | Unless you are using the borderless feature, use | ||||
quality at the edges of | these minimum print margin settings: | ||||
the page | • Left and right margins: | ||||
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| – | 6.35 mm (0.25 inches) for all paper except A4 | |
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| – | 3.175 mm (0.125 inches) for A4 size paper | |
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| • Top margin: 1.7 mm (0.067 inches) | |||
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| • Bottom margin: 19 mm (0.75 inches) | |||
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