Samsung UA82MU8000RXUM Diagnosing TV operational issues, Settings Support About This TV Try Now

Page 93

Finding the contact information for service

Settings Support About This TV Try Now

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website.

""

You can also view information by scanning the QR code of your TV.

""

You can also start this function by pressing and holding the

button for 5 or more seconds.

Requesting service

Settings Support Request Support Try Now

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.

"" You must agree to the terms and conditions for the service request. "" This function is not available in specific geographical areas.

"" This function requires an Internet connection.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings Support Self Diagnosis Try Now

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

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Contents Manual Contents TV Viewing Smart FeaturesSystem and Support Picture and SoundPrecautions and Notes TroubleshootingUsing the accessibility menu Accessibility GuidanceQuick Guides Connecting the Samsung Smart Remote to the TVSettings Using Smart HubSearch SourceApps ArtRunning Voice Interaction Using Voice InteractionFunction does not operate for all apps Precautions for voice interaction Read Before Using Voice InteractionRequirements for using voice interaction Service Provider. Settings General Start SetupUpdating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically What is Remote Support? Settings Support Remote ManagementGetting Support Getting support through Remote ManagementRequesting service Finding the contact information for serviceSettings Support About This TV Settings Support Request SupportSource Connection Guide Connection GuideYou can connect an antenna cable to your TV Connecting an Antenna AerialConnecting to your Internet network Connecting to the InternetSettings General Network Open Network Settings Try Now Establishing a wired Internet connectionSettings General Network Open Network Settings Wireless Establishing a wireless Internet connectionSettings General Network Reset Network Settings General Network Network Status Try NowSettings General Network Power On with Mobile Settings General System Manager Device NameConnecting to a Network via a Mobile Dongle Troubleshooting wired Internet connectivity issues Troubleshooting Internet Connectivity IssuesIP auto setting failed No network cable foundWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connected to a local network, but not to the InternetConnecting with an Hdmi cable Connecting Video DevicesComponent in / AV Component in / AV Connecting with a digital audio optical cable Connecting with an Hdmi ARC cableConnecting through a wireless network Audio Input and Output ConnectionsConnecting a Computer Connecting Bluetooth DevicesConnecting through the Hdmi port ― Screen Sharing Hdmi Settings General System Connecting a Mobile DeviceSharing content through the Smart View app Switching between external devices connected to the TVChanging the input signal Managing a Mobile Device Edit Editing the name and icon of an external device Information  Add to HomeUsing additional functions Connection NotesConnection notes for Hdmi Connection notes for audio devices Connection notes for mobile devices Connection notes for computersAbout the Samsung Smart Remote Remote Control and PeripheralsSamsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Source Universal Remote Connecting to the Samsung Smart RemoteSettings General External Device Manager Anynet+ HDMI-CEC Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC device Set Anynet+ HDMI-CEC to OnConnecting a Bluetooth keyboard Connecting a USB keyboardUsing the keyboard Controlling the TV with a KeyboardSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardUsing additional functions Smart Hub Smart FeaturesSound Mode Picture ModeDisplaying the Home Screen Sound OutputNetwork Sleep TimerSettings General Smart Features Autorun Last App Settings General Smart Features Autorun Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyTesting Smart Hub connections Using a Samsung accountResetting Smart Hub Creating and managing your Samsung accountSigning in to a Samsung account Settings General System Manager Samsung Account SignDeleting a Samsung account from the TV Signing out of your Samsung accountViewing the user agreement and privacy policy Using the Apps Service SignApp Search Installing and running an app Installing an appLaunching an app  Removing an app Managing purchased or installed apps Adding apps to the Home Screen Select Add to Home Locking and unlocking apps  Reinstalling an app Moving apps  Checking the app information detailsUsing the Internet Using the e-ManualUsing the buttons in the e-Manual Launching the e-ManualSamsung USB Playing pictures/video/music Filter By Playing media content Sort By  OptionsUsing Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Recording programmes Recording ProgrammesViewing recorded programmes Managing the schedule recording listSetting Up a Schedule Viewing Setting up a schedule viewing for a channelSettings General System Manager Time Clock Set Setting the Schedule Viewing Time Using TimeshiftCanceling a schedule viewing Editing a schedule viewingRecord Edit Recording TimeGo to Live TV Stop Recording / Stop TimeshiftLive TV Channel List Using the Channel ListFavourites Channel TypeRemoving registered channels Editing channelsEditing registered channels Live TV Channel List All Edit ChannelsRegistering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on Favourites lists only Select FavouritesAdding channels to favourites list Editing a Favourites ListRemoving channels from a favourites list Rearranging a favourites listTV-Viewing Support Functions Changing the broadcast signalScanning for available channels Restricting Viewing to Specific ChannelsConfiguring advanced broadcasting settings Tuning broadcast signals manuallySelecting the broadcasting audio option Setting satellite system Fine-tuning analogue broadcastsTuning analogue channels Settings Broadcasting Expert Settings Fine TuneAdjusting the Picture Quality Choosing a picture modeSettings Picture Picture Mode Try Now Configuring advanced picture settings Settings Picture Expert Settings Try NowLocal Dimming Contrast Enhancer HDR+ Mode Film ModeColour Tone Using Hdmi black level Setting the Viewing Environment for External DevicesPlaying games on an optimised screen Viewing UHD videosPicture Support Functions Settings Picture Picture Size Settings Picture Size Try NowChanging the picture size Standard CustomAdjusting the picture size and/or position Settings Picture Picture Size Settings Fit to screenSettings Picture Picture Size Settings Zoom and Position Fitting the picture to the screenChoosing a sound mode Adjusting the Sound QualityConfiguring advanced sound settings Settings Sound Sound Mode Try NowListening to the TV through Bluetooth devices Using the Sound Support FunctionsSettings Sound Sound Output Try Now Settings Sound Sound Output Speaker ListListening to the TV through a Multiroom speaker Settings Sound Wi-Fi Speaker Surround Setup Try NowSetting the Time and Using the Timer Setting the current timeUsing the timers Settings General Eco Solution Try Now Settings General System Manager Auto Protection TimePreventing screen burn Reducing the energy consumption of the TVSettings Support Software Update Try Now Running the accessibility functions Using Other FunctionsProtecting the TV from Hacking and Malicious Code Scanning the TV and connected storage for malicious codeEnabling voice guides for the visually impaired White text on black background high contrastEnlarging the font for the visually impaired Settings General Accessibility Learn TV Remote Learning about the remote control for the visually impairedSettings General Accessibility Menu Learning Screen Settings General Accessibility Multi-output AudioConfiguring advanced system settings Using the TV as a display model for retail stores Restoring the TV to the factory settingsSettings General System Manager Usage Mode Settings Support Self Diagnosis ResetTeletext Feature Typical Teletext Settings Support Remote Management Try Now TroubleshootingSettings Support About This TV Try Now Diagnosing TV operational issuesSettings Support Request Support Try Now Settings Support Self Diagnosis Try NowThere Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test See if Energy Saving Mode Settings General Eco Solution Testing the sound Settings Support Self Diagnosis Start Sound TestCant Hear the Sound Clearly My Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working TV Wont Connect to the InternetAnynet+ HDMI-CEC to Off Anynet+ HDMI-CEC Isnt WorkingARC Have Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Use these procedures to resolve other issues that may occur Other IssuesHome Mode Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsGeneral System Manager Time Clock Set Page Supported broadcasting audio options Before using the timeshift functionRead Before Using Apps 102 Read Before Using the Internet103 Limitations on use of photo, video, and music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsOther restrictions Video decodersAudio decoders Picture sizes and input signals Read After Installing the TVRead before setting up a wireless Internet connection Installing an anti-theft lockPrecautions for wireless Internet Wireless security protocolsSupported Resolutions for UHD Input Signals If Hdmi UHD Color is set to OffIf Hdmi UHD Color is set to On Check the supported resolution for PC input signals Read Before Connecting a Computer Supported ResolutionsCEA-861 Vesa DMTSupported Resolutions for Video Signals Restrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Fit to screen ZoomBackground Music OptionsOpen Source License Notice LicenceUsing the Remote control Orientation of the Samsung Smart RemoteDescription of the Samsung Smart Remote Play/pause button Colour buttonsAccessibility short cut menu Using the accessibility menuUsing the accessibility menu Opening the accessibility short cut menuStep by Step instructions to Turn Voice Guide onLearn the remote Turn High Contrast on Setting accessibility settings using Voice InteractionWatching TV Using the TV with Voice Guide onTurning the TV on Changing channelUsing on-screen number entry via the Samsung Smart Remote Changing volumeUsing programme information Cancelling a schedule viewing Setting up a schedule viewing for a channelSort All ChannelsRegistering channels as favourites Creating a Personal Favourites ListTo add channels to a favourites list Detail Open the Channel ListViewing and selecting channels on favourites lists only Deleting channels from a favourites list DetailChanging the recording time RecordingLive TV Schedule Manager or Recordings Record Deleting a recorded programme133 Smart HubDisplaying the Home Screen in the Smart Hub SettingsSearch Source136 137
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