Samsung UA65LS003ARXUM, UA43MU7000RXUM Getting Support, Getting support through Remote Management

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings Support Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the web. You can also turn Remote Management on and off.

"" This function requires an Internet connection.

"" You can also start Remote Management function by pressing and holding the

button for 5 or more seconds.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely: ●● Diagnose your TV

●● Adjust the TV settings for you

●● Perform a factory reset on your TV

●● Install recommended firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Manual Contents Smart Features TV ViewingPicture and Sound System and SupportTroubleshooting Precautions and NotesAccessibility Guidance Using the accessibility menuConnecting the Samsung Smart Remote to the TV Quick GuidesUsing Smart Hub SettingsApps SourceSearch ArtUsing Voice Interaction Running Voice InteractionFunction does not operate for all apps Requirements for using voice interaction Read Before Using Voice InteractionPrecautions for voice interaction Service Provider. Settings General Start SetupUpdating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Getting Support Settings Support Remote ManagementWhat is Remote Support? Getting support through Remote ManagementSettings Support About This TV Finding the contact information for serviceRequesting service Settings Support Request SupportConnection Guide Source Connection GuideConnecting an Antenna Aerial You can connect an antenna cable to your TVSettings General Network Open Network Settings Try Now Connecting to the InternetConnecting to your Internet network Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings General Network Open Network Settings WirelessSettings General Network Power On with Mobile Settings General Network Network Status Try NowSettings General Network Reset Network Settings General System Manager Device NameConnecting to a Network via a Mobile Dongle IP auto setting failed Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues No network cable foundUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connected to a local network, but not to the InternetConnecting Video Devices Connecting with an Hdmi cableComponent in / AV Component in / AV Connecting through a wireless network Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Audio Input and Output ConnectionsConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a ComputerConnecting Bluetooth Devices Connecting a Mobile Device Settings General SystemChanging the input signal Switching between external devices connected to the TVSharing content through the Smart View app Managing a Mobile Device Information Editing the name and icon of an external device Edit  Add to HomeConnection notes for Hdmi Using additional functionsConnection Notes Connection notes for audio devices Connection notes for computers Connection notes for mobile devicesRemote Control and Peripherals About the Samsung Smart RemoteSamsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Connecting to the Samsung Smart Remote Source Universal RemoteRead before connecting an Anynet+ HDMI-CEC device Using Anynet+ HDMI-CECSettings General External Device Manager Anynet+ HDMI-CEC Set Anynet+ HDMI-CEC to OnUsing the keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard Controlling the TV with a KeyboardEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardUsing additional functions Smart Features Smart HubDisplaying the Home Screen Picture ModeSound Mode Sound OutputSleep Timer NetworkLaunching Smart Hub automatically Settings General Smart Features Autorun Smart HubSettings General Smart Features Autorun Last App Launching the last used app automaticallyResetting Smart Hub Using a Samsung accountTesting Smart Hub connections Creating and managing your Samsung accountSettings General System Manager Samsung Account Sign Signing in to a Samsung accountViewing the user agreement and privacy policy Deleting a Samsung account from the TVSigning out of your Samsung account App Search Using the Apps ServiceSign Launching an app Installing and running an appInstalling an app  Adding apps to the Home Screen Managing purchased or installed apps Removing an app Select Add to Home Moving apps  Reinstalling an app Locking and unlocking apps  Checking the app information detailsUsing the buttons in the e-Manual Using the e-ManualUsing the Internet Launching the e-ManualPlaying pictures/video/music Samsung USB Sort By Playing media content Filter By  OptionsUsing Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Recording Programmes Recording programmesManaging the schedule recording list Viewing recorded programmesSettings General System Manager Time Clock Set Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Canceling a schedule viewing Using TimeshiftSetting the Schedule Viewing Time Editing a schedule viewingGo to Live TV Edit Recording TimeRecord Stop Recording / Stop TimeshiftFavourites Using the Channel ListLive TV Channel List Channel TypeEditing registered channels Editing channelsRemoving registered channels Live TV Channel List All Edit ChannelsViewing and selecting channels on Favourites lists only Creating a Personal Favourites ListRegistering channels as favourites Select FavouritesRemoving channels from a favourites list Editing a Favourites ListAdding channels to favourites list Rearranging a favourites listScanning for available channels Changing the broadcast signalTV-Viewing Support Functions Restricting Viewing to Specific ChannelsSelecting the broadcasting audio option Configuring advanced broadcasting settingsTuning broadcast signals manually Tuning analogue channels Fine-tuning analogue broadcastsSetting satellite system Settings Broadcasting Expert Settings Fine TuneSettings Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode Local Dimming Configuring advanced picture settingsSettings Picture Expert Settings Try Now Colour Tone Contrast Enhancer HDR+ ModeFilm Mode Playing games on an optimised screen Setting the Viewing Environment for External DevicesUsing Hdmi black level Viewing UHD videosChanging the picture size Settings Picture Picture Size Settings Picture Size Try NowPicture Support Functions Standard CustomSettings Picture Picture Size Settings Zoom and Position Settings Picture Picture Size Settings Fit to screenAdjusting the picture size and/or position Fitting the picture to the screenConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Settings Sound Sound Mode Try NowSettings Sound Sound Output Try Now Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Sound Output Speaker ListSettings Sound Wi-Fi Speaker Surround Setup Try Now Listening to the TV through a Multiroom speakerUsing the timers Setting the Time and Using the TimerSetting the current time Preventing screen burn Settings General System Manager Auto Protection TimeSettings General Eco Solution Try Now Reducing the energy consumption of the TVSettings Support Software Update Try Now Protecting the TV from Hacking and Malicious Code Using Other FunctionsRunning the accessibility functions Scanning the TV and connected storage for malicious codeEnlarging the font for the visually impaired Enabling voice guides for the visually impairedWhite text on black background high contrast Settings General Accessibility Menu Learning Screen Learning about the remote control for the visually impairedSettings General Accessibility Learn TV Remote Settings General Accessibility Multi-output AudioConfiguring advanced system settings Settings General System Manager Usage Mode Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Settings Support Self Diagnosis ResetTeletext Feature Typical Teletext Troubleshooting Settings Support Remote Management Try NowSettings Support Request Support Try Now Diagnosing TV operational issuesSettings Support About This TV Try Now Settings Support Self Diagnosis Try NowSettings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture See if Energy Saving Mode Settings General Eco Solution Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test There Is a Problem with the Broadcast My Computer Wont ConnectTV Wont Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working Anynet+ HDMI-CEC to OffARC My File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Other Issues Use these procedures to resolve other issues that may occurHome Mode General System Manager Time Clock Set Before Using the Recording and Timeshift FunctionsBefore using the recording and schedule recording functions Page Before using the timeshift function Supported broadcasting audio optionsRead Before Using Apps Read Before Using the Internet 102103 Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafAudio decoders Other restrictionsVideo decoders Read After Installing the TV Picture sizes and input signalsPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Wireless security protocolsIf Hdmi UHD Color is set to On Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off Read Before Connecting a Computer Supported Resolutions Check the supported resolution for PC input signalsVesa DMT CEA-861Supported Resolutions for Video Signals Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Background Music ZoomFit to screen OptionsLicence Open Source License NoticeDescription of the Samsung Smart Remote Using the Remote controlOrientation of the Samsung Smart Remote Colour buttons Play/pause buttonUsing the accessibility menu Accessibility short cut menuStep by Step instructions to Opening the accessibility short cut menuUsing the accessibility menu Turn Voice Guide onLearn the remote Setting accessibility settings using Voice Interaction Turn High Contrast onTurning the TV on Using the TV with Voice Guide onWatching TV Changing channelUsing programme information Using on-screen number entry via the Samsung Smart RemoteChanging volume Setting up a schedule viewing for a channel Cancelling a schedule viewingAll Channels SortTo add channels to a favourites list Detail Creating a Personal Favourites ListRegistering channels as favourites Open the Channel ListDeleting channels from a favourites list Detail Viewing and selecting channels on favourites lists onlyRecording Changing the recording timeDeleting a recorded programme Live TV Schedule Manager or Recordings RecordSmart Hub 133Settings Displaying the Home Screen in the Smart HubSource Search136 137
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