Samsung QA75Q7FAMRXUM, UA43MU7000RXUM See if Energy Saving Mode Settings General Eco Solution

Page 95

The problem

Try this!

 

If your TV is not connected to a cable or satellite box, run Auto Tuning (

Settings

Unable to find a Channel

Broadcasting Auto Tuning).

 

 

"" This function is only available on certain models in specific geographical areas.

Store displays are all tuned to digital, HD (high definition) channels.

 

If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use

 

HDMI or Component cables to deliver HD (high definition) picture quality.

 

The TV image does not look

Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel

that is broadcasting HD content.

 

 

 

 

as good as it did in the store.

 

 

 

 

●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.

 

 

 

 

●● Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning

 

function.

 

 

 

 

 

Adjust the cable or satellite box's video output resolution to 1080i or 720p.

 

 

 

 

The compression of video content may cause picture distortions, especially in fast moving

 

pictures from sports programmes and action movies.

 

 

The picture is distorted.

If the signal reception is weak or poor, screen distortion may be visible but it is not a

 

malfunction.

 

 

 

 

 

Mobile phones used close to the TV (within 1 m) may cause noise on analogue.

 

 

The colour is wrong or

If you’re using a Component connection, make sure that the Component cables are

connected to the correct jacks. Incorrect or loose connections may cause colour problems or

missing.

a blank screen.

 

 

 

 

 

 

 

 

 

 

 

 

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.

The colour is poor or the

See if Energy Saving Mode (

Settings

General

Eco Solution

Energy Saving

Mode) has been enabled.

 

 

 

 

picture is not bright enough.

 

 

 

 

Try resetting the picture. (

Settings

Picture

Expert Settings

Reset

 

 

Picture)

 

 

 

 

 

 

 

 

 

 

There is a dotted line on the

Change Picture Size to 16:9 Standard.

 

 

 

edge of the screen.

 

 

 

 

 

 

 

 

 

 

The picture is black and

If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue)

white.

input jack on the TV and connect it to the AV In (Yellow) input jack.

 

"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

"" If the problem persists, check the signal strength or refer to the external device’s user manual.

- 89 -

Image 95
Contents Manual Contents TV Viewing Smart FeaturesSystem and Support Picture and SoundPrecautions and Notes TroubleshootingUsing the accessibility menu Accessibility GuidanceQuick Guides Connecting the Samsung Smart Remote to the TVSettings Using Smart HubArt SourceSearch AppsRunning Voice Interaction Using Voice InteractionFunction does not operate for all apps Service Provider. Settings General Start Setup Read Before Using Voice InteractionPrecautions for voice interaction Requirements for using voice interactionUpdating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Getting support through Remote Management Settings Support Remote ManagementWhat is Remote Support? Getting SupportSettings Support Request Support Finding the contact information for serviceRequesting service Settings Support About This TVSource Connection Guide Connection GuideYou can connect an antenna cable to your TV Connecting an Antenna AerialEstablishing a wired Internet connection Connecting to the InternetConnecting to your Internet network Settings General Network Open Network Settings Try NowSettings General Network Open Network Settings Wireless Establishing a wireless Internet connectionSettings General System Manager Device Name Settings General Network Network Status Try NowSettings General Network Reset Network Settings General Network Power On with MobileConnecting to a Network via a Mobile Dongle No network cable found Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues IP auto setting failedConnected to a local network, but not to the Internet Troubleshooting wireless Internet connectivity issuesWireless network connection failed Unable to connect to a wireless routerConnecting with an Hdmi cable Connecting Video DevicesComponent in / AV Component in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connecting through a wireless networkConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a ComputerConnecting Bluetooth Devices Settings General System Connecting a Mobile DeviceManaging a Mobile Device Switching between external devices connected to the TVSharing content through the Smart View app Changing the input signal Add to Home Editing the name and icon of an external device Edit  InformationConnection notes for Hdmi Using additional functionsConnection Notes Connection notes for audio devices Connection notes for mobile devices Connection notes for computersAbout the Samsung Smart Remote Remote Control and PeripheralsSamsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Source Universal Remote Connecting to the Samsung Smart RemoteSet Anynet+ HDMI-CEC to On Using Anynet+ HDMI-CECSettings General External Device Manager Anynet+ HDMI-CEC Read before connecting an Anynet+ HDMI-CEC deviceControlling the TV with a Keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard Using the keyboardSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardUsing additional functions Smart Hub Smart FeaturesSound Output Picture ModeSound Mode Displaying the Home ScreenNetwork Sleep TimerLaunching the last used app automatically Settings General Smart Features Autorun Smart HubSettings General Smart Features Autorun Last App Launching Smart Hub automaticallyCreating and managing your Samsung account Using a Samsung accountTesting Smart Hub connections Resetting Smart HubSigning in to a Samsung account Settings General System Manager Samsung Account SignViewing the user agreement and privacy policy Deleting a Samsung account from the TVSigning out of your Samsung account App Search Using the Apps ServiceSign Launching an app Installing and running an appInstalling an app Select Add to Home Managing purchased or installed apps Removing an app  Adding apps to the Home Screen Checking the app information details  Reinstalling an app Locking and unlocking apps  Moving appsLaunching the e-Manual Using the e-ManualUsing the Internet Using the buttons in the e-ManualSamsung USB Playing pictures/video/music Options Playing media content Filter By  Sort ByUsing Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Recording programmes Recording ProgrammesViewing recorded programmes Managing the schedule recording listSettings General System Manager Time Clock Set Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Editing a schedule viewing Using TimeshiftSetting the Schedule Viewing Time Canceling a schedule viewingStop Recording / Stop Timeshift Edit Recording TimeRecord Go to Live TVChannel Type Using the Channel ListLive TV Channel List FavouritesLive TV Channel List All Edit Channels Editing channelsRemoving registered channels Editing registered channelsSelect Favourites Creating a Personal Favourites ListRegistering channels as favourites Viewing and selecting channels on Favourites lists onlyRearranging a favourites list Editing a Favourites ListAdding channels to favourites list Removing channels from a favourites listRestricting Viewing to Specific Channels Changing the broadcast signalTV-Viewing Support Functions Scanning for available channelsSelecting the broadcasting audio option Configuring advanced broadcasting settingsTuning broadcast signals manually Settings Broadcasting Expert Settings Fine Tune Fine-tuning analogue broadcastsSetting satellite system Tuning analogue channelsSettings Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode Local Dimming Configuring advanced picture settingsSettings Picture Expert Settings Try Now Colour Tone Contrast Enhancer HDR+ ModeFilm Mode Viewing UHD videos Setting the Viewing Environment for External DevicesUsing Hdmi black level Playing games on an optimised screenStandard Custom Settings Picture Picture Size Settings Picture Size Try NowPicture Support Functions Changing the picture sizeFitting the picture to the screen Settings Picture Picture Size Settings Fit to screenAdjusting the picture size and/or position Settings Picture Picture Size Settings Zoom and PositionSettings Sound Sound Mode Try Now Adjusting the Sound QualityChoosing a sound mode Configuring advanced sound settingsSettings Sound Sound Output Speaker List Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Sound Output Try NowListening to the TV through a Multiroom speaker Settings Sound Wi-Fi Speaker Surround Setup Try NowUsing the timers Setting the Time and Using the TimerSetting the current time Reducing the energy consumption of the TV Settings General System Manager Auto Protection TimeSettings General Eco Solution Try Now Preventing screen burnSettings Support Software Update Try Now Scanning the TV and connected storage for malicious code Using Other FunctionsRunning the accessibility functions Protecting the TV from Hacking and Malicious CodeEnlarging the font for the visually impaired Enabling voice guides for the visually impairedWhite text on black background high contrast Settings General Accessibility Multi-output Audio Learning about the remote control for the visually impairedSettings General Accessibility Learn TV Remote Settings General Accessibility Menu Learning ScreenConfiguring advanced system settings Settings Support Self Diagnosis Reset Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Settings General System Manager Usage ModeTeletext Feature Typical Teletext Settings Support Remote Management Try Now TroubleshootingSettings Support Self Diagnosis Try Now Diagnosing TV operational issuesSettings Support About This TV Try Now Settings Support Request Support Try NowSettings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture See if Energy Saving Mode Settings General Eco Solution Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test My Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working TV Wont Connect to the InternetAnynet+ HDMI-CEC to Off Anynet+ HDMI-CEC Isnt WorkingARC My File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Use these procedures to resolve other issues that may occur Other IssuesHome Mode General System Manager Time Clock Set Before Using the Recording and Timeshift FunctionsBefore using the recording and schedule recording functions Page Supported broadcasting audio options Before using the timeshift functionRead Before Using Apps 102 Read Before Using the Internet103 Limitations on use of photo, video, and music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsAudio decoders Other restrictionsVideo decoders Picture sizes and input signals Read After Installing the TVWireless security protocols Installing an anti-theft lockRead before setting up a wireless Internet connection Precautions for wireless InternetIf Hdmi UHD Color is set to On Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off Check the supported resolution for PC input signals Read Before Connecting a Computer Supported ResolutionsCEA-861 Vesa DMTSupported Resolutions for Video Signals Restrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Options ZoomFit to screen Background MusicOpen Source License Notice LicenceDescription of the Samsung Smart Remote Using the Remote controlOrientation of the Samsung Smart Remote Play/pause button Colour buttonsAccessibility short cut menu Using the accessibility menuTurn Voice Guide on Opening the accessibility short cut menuUsing the accessibility menu Step by Step instructions toLearn the remote Turn High Contrast on Setting accessibility settings using Voice InteractionChanging channel Using the TV with Voice Guide onWatching TV Turning the TV onUsing programme information Using on-screen number entry via the Samsung Smart RemoteChanging volume Cancelling a schedule viewing Setting up a schedule viewing for a channelSort All ChannelsOpen the Channel List Creating a Personal Favourites ListRegistering channels as favourites To add channels to a favourites list DetailViewing and selecting channels on favourites lists only Deleting channels from a favourites list DetailChanging the recording time RecordingLive TV Schedule Manager or Recordings Record Deleting a recorded programme133 Smart HubDisplaying the Home Screen in the Smart Hub SettingsSearch Source136 137
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