• Deactivate the Child Lock if activated.
If a problem persists, contact a local Samsung service centre.
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The door won’t open.
• Make sure the debris filter is not clogged.
• Press the Start/Pause button to stop the washing machine.
• The door stays locked as long as the washing machine is still hot inside after a heating operation.
The washing machine does not drain and/ or spin.
• Make sure the laundry load is balanced.
• Make sure the drain hose is straightened all the way to the drain system.
• Make sure the washing machine is not touching any other object.
The washing machine
vibrates badly or makes • Make sure that the shipping bolts are removed. noise.
• Make sure the washing machine is installed on a level floor. If the floor is not level, use the levelling feet to adjust the level.
• Make sure your washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the center of the detergent drawer.
Has detergent remaining in the detergent drawer after the wash cycle is complete
• Clean the filter on the water supply hose.
Water supply is • Make sure the water supply hose is not frozen. insufficient, or no water
is supplied.• Make sure the water supply hose is not kinked or clogged.
• Open the water tap fully.
• Make sure the water tap is open.
• Press the Start/Pause button again.
The washing machine won’t start.
Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
Problem
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
