Using your mobile phone
Information to Review Before Contacting Customer Support
Please review the following information before contacting customer support for product service.
Checklist
Solution
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| Is the | Turn on and enable the | |||
| Samsung Smart | from the smartphone? | ||||
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| App cannot detect | Could it be that the smartphone | The smartphone and washer must be | |||
| the washer. | and the washer are connected to | ||||
| connected to the same wireless router. | |||||
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| different wireless routers? | ||||
Indoor |
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| Restart the Samsung Smart App or reestablish | ||
Control |
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The smartphone and washer are connected to each | connection between the smart phone and the | |||||
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| other properly but it's still not working. |
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| wireless router. If not, unplug the power and | ||
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| wait for more than a minute and try again. | |
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| When I select indoor control, multiple devices show up | Please select the washer that corresponds with | ||||
| under washers. |
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| your serial number. | |
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| Go to the Samsung Smart Appliances | |
| I don't have a user ID and password to connect to | website(http://www.samsungsmartappliance. | ||||
| outdoor control on the Samsung Smart App. | com) to create an account and to register your | ||||
Outdoor |
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| washer. | |
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The Outdoor |
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Control |
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Control function |
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| Has the Smart Control Function | Press the Smart Control button on the washer | ||||
| does not work | |||||
| been configured on the washer? | to activate Smart Control. | ||||
| on the Samsung | |||||
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| Smart App. |
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| In order for the wireless LAN service to be | |
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| available, it takes about two minutes from the | |
Common | Even though I press the Smart Control |
| button, it still | moment the system is powered on, in other | ||
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Issues | does not work. |
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| words when you plug the power back in after | |
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| you have taken it out. Please try again a few | |
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| minutes later. | |
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Wireless Specifications
Items
Contents
Frequency Range | 2412~2472 MHz (802.11 b/g/n20) | |
2422~2462 MHz (802.11 n40) | ||
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Modulation Method | CCK, OFDM | |
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Channel | 13 ch / 9 ch | |
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Antenna Method | PIFA or Pattern | |
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Output | 10 mW/MHz (802.11 b/g/n20) | |
5 mW/MHz (802.11 n40) | ||
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The following radio equipment can cause electric wave interference, therefore the producer and WARNING installer of this equipment cannot be involved in services related to human safety.
English - 52
2015/12/25 13:24:05