troubleshooting
PROBLEMS AND SOLUTIONS
PROBLEM | SOLUTION |
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The washing machine will | • Make sure the door is firmly closed. |
not start | • Make sure the washing machine is plugged in. |
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| • Make sure the water source faucet is turned on. |
| • Make sure to press the Start/Pause button. |
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No water or insufficient | • Make sure the water source faucet is turned on. |
water supply | • Make sure the water source hose is not frozen. |
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| • Make sure the water intake hose is not bent. |
| • Make sure the filter on the water intake hose is not clogged. |
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Detergent remains in the | • Make sure the washing machine is running with sufficient water |
detergent drawer after the | pressure. |
wash program is complete | • Put the detergents in the inner parts of the detergent drawer(away |
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| from the outside edges). |
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Washing machine vibrates | • Make sure the washing machine is set on a level surface. If the |
or is too noisy | surface is not level, adjust the washing machine feet to level the |
| appliance. |
| • Make sure that the shipping bolts are removed. |
| • Make sure the washing machine is not touching any other object. |
| • Make sure the laundry load is balanced. |
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The washing machine does | • Make sure the drain hose is not squashed or bent. |
not drain and/or spin | • Make sure the water hose mesh filter is not clogged. |
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UNDERSTANDING ERROR MESSAGES
ERROR CODE | SOLUTION | |
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dE | • Close the door. | |
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4E | • Make sure the source water faucet is turned on. | |
• Check the water pressure. | ||
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5E | • Clean the debris filter. | |
• Make sure the drainage hose is installed correctly. | ||
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| • Laundry load is unbalanced; loosen any tangled laundry. | |
UE | • If only one item of clothing needs washing, such as a bathrobe or | |
jeans, the final spin result might be unsatisfactory and an “UE” error | ||
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| message will be shown in the display window. | |
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| • Check the end of the drain hose is too low. (Make sure the holder of | |
LE | drain hose in the back is intact) | |
| • Check the end of the drain hose is submerged in water. | |
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Before contacting After-Sales service:
1.Try to remedy the problem (See “Troubleshooting” on this page).
2.Restart the programme to see if the fault is repeated.
3.If the malfunction persists, call
04 Troubleshooting