Samsung NZ63J9770EK/EU, NZ63J9770EK/EE manual Warranty and service, FAQs and troubleshooting

Page 43

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

 

Problem

Possible cause

Solution

 

 

 

What should I do if the

• The fuse in the house

• If the fuses trip a number

cooking zones are not

wiring is intact.

of times, call an authorised

 

functioning?

• The control indicators

electrician.

 

 

in the control panel are

• The appliance is properly

 

 

illuminated.

switched on.

 

 

 

What should I do if the

• The On/Off sensor was

• The appliance is properly

cooking zones will not

accidentally actuated.

switched on.

 

switch on?

• The control panel is

• Clean the control panel.

 

 

partially covered by a

 

 

 

damp cloth or liquid.

 

 

 

 

What should I do if

• The On/Off sensor was

• The appliance is properly

the display except for

accidentally actuated.

switched on.

,

the residual

• The control panel is

• Clean the control panel.

warmth indicator

partially covered by a

 

suddenly disppears?

damp cloth or liquid.

 

 

 

 

What should I do if,

• The cooking zone was only

• If the cooking zone is hot,

after the cooking zones

briefly used and therefore

please call the customer

have been switched off,

did not become hot

service center.

residual warmth is not

enough.

 

indicated in the display

 

 

 

 

 

 

Warranty and service

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NZ63J9770EK_EU_DG68-00634A-02_EN.indd 43

4/5/2017 5:04:20 PM

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Contents Induction Hob Contents Warranty and service Model name & serial number Using this manualSafety instructions Safety instruction Safety instruction Safety instruction Proper disposal of your old appliance Disposing of the packaging materialSafety instruction Safety instructions for the installer Installing the hobConnecting to the mains power supply 02 04 560 mm Installing into the countertopMax mm, Min mm Min mm 15 mm 520 mm 480 mm 25 mm NZ63J9770EKEUDG68-00634A-02EN.indd 2017 50408 PM NZ63J9770EKEUDG68-00634A-02EN.indd 2017 50410 PM Cooking zones Parts and featuresControl panel Induction heating ComponentsKey features of your appliance Safety shutoff Virtual flame technology Temperature detection Residual heat indicatorHob use Initial cleaningCookware for induction cooking zones Size of pans Suitability testOperating noises Using suitable cookware Switching the appliance on Using the touch control sensorsSelect cooking zone and heat setting Quick stop Switching the appliance offUsing the child safety lock Timer Use Power boost control Using keep warmPause Power managementTouch the Wide Flex zone sensor Flex controlSound on/off Suggested settings for cooking specific foods Hob Cleaning and careLight soiling Stubborn soiling Problem dirtTo avoid damaging your appliance Hob frame optionFAQs and troubleshooting Warranty and serviceInformation code Possible cause Solution Service Technical data Technical dataSupplier’s name Product informationQuestions or Comments
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